Customer Service Sales

KATIE NICKLES

**** ********* ***, ******, ** ****6 C: 763-***-**** acz7c4@r.postjobfree.com

CAREER FOCUS

Hard-working, entry-level business management, looking to apply my education and experience to ajob in Restaurant management or business administration. Areas of proficiency include Computer skills,customer service. self driven.

CORE QUALIFICATIONS

Critical thinkerDetail oriented Experience in Customer Service.Microsoft Word, Excel, PowerPoint Experience inPlanning/coordinating Restaurant Management.Team leadership Customer-orientedProfessional demeanor Employee training andOrganizational planning development Food and beverage handling Social media marketingexpert Listening skillsBack of house operations Reading comprehensionunderstanding Exceptional multi-taskerStrong customer relationship Full service restaurantbuilder backgroundMath calculations aptitude Culinary arts educationCash handling

EDUCATION AND TRAINING

2015 Bachelor of Science: Business Administration

University of Wisconsin-Stout Menomonie, WI, United States

Coursework includes Entrepreneurial ManagementCoursework includes Marketing. Member of the University of Wisconsin - Stout women's basketball team. Emphasis in Education Principles Emphasis in Entrepreneurship

2016 Certificate of Culinary Arts : Culinary Arts

Hennepin Technical College Brooklyn Park, Minnesota, United States

Coursework includes Culinary Industry ManagementCoursework in Pastry ArtsEmphasis in Cakes

WORK EXPERIENCE

09/2016 to Current Bartender/server

Braham Pizza Pub Braham, Minnesota

Maintained full knowledge of bar and menu items and maderecommendations.

Maintained bar stocks, replenishing daily as necessary.Served each guest with a sincere, positive, pleasant and enthusiasticattitude.Consistently maintained high levels of cleanliness, organization, storage,and sanitation of food and beverage products to ensure quality.Opened and closed Pull Tabs. Managed money at the end of each shift. To makes sure all sales werecorrect.

05/2013 to 09/2015 Bartender/server

Bowe's Restaurant Mora, Minnesota

Worked at this restaurant during summers home from school. One summerworking here was my internship. Where I was the assistant manager to the ownerwhere I learned;

How to make liquor ordersBack of house operations payroll operations Front of house operations training in of new employees Scheduled and directed staff in daily work assignments to maximizeproductivity.Efficiently resolved problems or concerns to the satisfaction of all involvedparties.Exhibited thorough knowledge of foods, beverages, supervisory duties,service techniques, and guest interactions.Ensured proper cleanliness was maintained in all areas of the bar and frontof house.Maintained full knowledge of bar and menu items and maderecommendations.Delivered food and beverage orders within established time-frames. 4 years bartending experience.Collected money and made change.5 years restaurant experience.

06/2013 to 09/2013 Athlete (retail worker)

Nike Factory Store North Branch, Minnesota

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise tocustomers.Recommended merchandise based on customer needs.Replenished floor stock and processed shipments to ensure productavailability for customers.

10/2015 to 06/2016 Bartender/Beverage cart.

Bulrush Golf Course Rush City, Minnesota

Accepted payment from customers and made change as necessary.Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessivedrinking

Checked patrons' identification to ensure that they met minimum agerequirements for consumption of alcoholic beveragesCleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tablesMaintained full knowledge of bar and menu items and maderecommendations.Delivered food and beverage orders within established timeframesMaintained familiarity with the latest in mixology, bar equipment andsanitation standards.

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