Customer Service Sales

Christina L. Stormes

352-***-**** *****.*******@*****.***

Skills

MS Excel Imaging Software Visio Anti-Virus

MS Access MS Power Point MS Front Page Computer Proficiency

QuickBooks Security 1st Complete View Leadership

Adobe Roxio Spybot Training

Ad Aware Internet Security Suites Data Entry Social Networking Customer Service Security Event Planning Time Management CCTV Report Writing Communication Troubleshooting

Education

Virginia College, Birmingham, AL March 2015

Masters of Science in Cyber-Security

DeVry, Addison, IL October 2001

Bachelors of Science in Computer Information Systems

Employment

Dillard’s, Ocala, FL October 2013 to Present

Camera Room Monitor LPO / Security

Monitor and operate cameras

Watch for criminal activity and/or policy violations

Maintain video surveillance of incident

Provide visual aid to floor LPO for deterrence and/or apprehensions

Write incident reports and witness statements

Coordinate with local law enforcement

Provide video evidence when needed

Report findings to store management

Give depositions when necessary

Munroe Regional Medical Center, Ocala, FL July 2013 to January 2015

Uniform Shop Volunteer

Performed customer service duties

Stocked, priced, and checked in merchandise

Operated cash register and balanced end of shift sales

Performed daily paperwork

Operated computer and general office equipment

Old Street Cafe, Centerville, SD August. 2011 to August 2013

Waitress / Cook

Assisted guests with menu selections and payment

Promoted health and safety standards

Balanced sales against cash and itemized credit card receipts

Responsible for food preparation and storage

Operated all standard kitchen equipment

Designed and printed menus and gift certificates

Taylor Mini Golf, Linton, IN April 2007 to July 2011

Clerk / Security

Audited sales and balanced register

Assisted in ordering retail merchandise and store supplies

Checked grounds and made sure area was secured

Kept accurate records and listings current and up to date

Sears, Linton, IN March 2010 to April 2011

Sales Associate

Performed opening/closing duties

Checked inventory and placed orders

Processed and received UPS orders and shipments

Processed customer orders, shipment requirements and complaints

Assisted in creating retail merchandise displays

Ordered warranty replacement tools

Maintained warranty information files

Marketed clearance merchandise on Craig’s List

Node 1 Technology, Linton, IN June 2007 to Oct. 2009

Office Manager / Chief Security Officer

Performed accounts payable and accounts receivable duties

Performed payroll and 401K distribution duties

Aided company president in miscellaneous duties

Processed background and security checks

Assisted in ordering dish network merchandise and store supplies

Maintained inventory and merchandise order records

Scheduled and coordinated events

Processed and received all orders/shipments

Worked at trade shows and festivals to promote products

Reviewed all job applications

Selected and interviewed qualified applicants

Assisted sales department in performing sales duties

Trained new hires on proper policies and procedures

Monitored security cameras and reviewed footage

United Parcel Service, Hodgkins, IL Sept. 2003 to May 2006

Sunrise Small Sort Lead Part-Time Supervisor

Coordinated employees and work coming to BF’s

Relocated hazardous materials packages

Inspected shipping labels for accuracy/quality

Located and properly handled packages with labeling errors

Corrected shipping label errors if possible

Performed daily paperwork and tasks

Relayed/addressed safety issues and concerns

Made sure employees were aware of safety policies and procedures

Advised on and ensured employees followed proper methods/habits

Insured the area stayed running and assist other Pt. Supervisors

Aided the Full-Time Supervisor in miscellaneous duties

Performed daily salts/checks for incorrectly sorted packages

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