Manager Administrative Assistant
Resume:
Lenna Lin
San Leandro, CA ***77
***********@*****.*** * cell phone: 415-***-**** OBJECTIVE To obtain a position which can utilize my 10 years Administrative Assistant skills and experiences
EDUCTION
Bachelor of Science in Business Administration, major in hotel management, San Francisco State University, May 1997
PROFILE
Highly motivated, organized individual with strong service orientation
Reputation for maintaining a calm, personable and cheerful demeanor under stressful situations
Independent and critical thinker with sound judgment and decision-making skills
Excellent communication, organizational, and time-management abilities
Proficient using computer programs such as Microsoft Word, Excel, Outlook and Internet Explorer
Fluent in English, Cantonese and Mandarin
WORK EXPERIENCE
Assistant Manager of 2 properties in Dublin August 2013 April 2016 Eden Housing Management Inc.
Responsible for 2 property's (Carlow Court and Wexford Way Apartments) recertifications of interviewing residents and obtaining appropriate documentation.
Maintained wait list and processes applications in conformance with compliance regulations and EHMI policies. Assists in resident move-in/out procedures and unit inspections.
Compiled and maintained accurate written records of residents (e.g. Emergency Information, Incident Reports, etc.). Maintained resident files in a neat and orderly manner according to EHMI standard policies.
Assisted the Property Manager with special projects, administrative tasks, and handling resident inquiries and concerns.
Prepared weekly reports and monthly variance budget report for Carlow Court and Wexford Way Apartments.
Collected and deposited rent checks in Yardi monthly and ensured all reports are accurate.
Ensured consistent application of project rules and regulations. Also attended all trainings as needed such as COS and Tax Credit trainning.
Scheduled maintenance repairs, generates and filed completed work orders.
Assistance on monthly resident meeting agenda and also acted as a translator for Chinese speaking only residents during the meeting. Also, assistance on translation for resident questions on maintenance work orders, questions on documentation, and all construction related notice for residents.
Acted as a liaison to develop a harmonious relations among residents, housing personels and persons of the community.
Answered telephone and handled office interactions in a friendly, courteous and sincere manner. Referred applicants to alternative housing if all available units are occupied or if the Wait List is closed. Sorted and distributed inner office mail, ordered office supplies and maintained a clean and well-organized office.
Office Manager/ Human Resource Manager August November 2012 East Bay Home Decor Supply Company (Granite Expo)
Assisted the CEO of the company with contracts, documents, on-going projects, business emails, operating expenses, and facilities maintenance issues.
Provided secretarial support to the CEO handling external department communications of 4 store locations and demonstrated sound judgment on all requests and inquiries with professionalism and diplomacy.
Oversee all general office and business administration tasks and financial management tasks with company Controller including AP/AR.
Managed vendor serch and selection, vendor account and payment including verified invoice & purchase details and payment issues regularly review & negatiated contract terms with the CEO.
Provided comprehensive support to 5 department managers and 60 employees.
Conducted meeting on business complaints, operating issues, and employee problems.
Managed CEO calendar, travel, expenses, confidential documents, and special projects .
Responsible for handling all employee records and prepared attendance report bi-weekly.
Resolved all employee related issues, drafted memos and citations to the employeesManaged all Human Resource tasks and organized company events and parties.
Ensured all equipments in 4 locations are operating properly and responsible for scheduling technicians repair and maintenance.
Maintained company insurance, and vendor administrative files. Engineering Office Administrative Assistant 1998--2009 San Francisco Marriott Hotel
Provided comprehensive support for engineering managers and 40 maintenance engineers on daily operations.
Demonstrated effectiveness at multi-tasking hotel business needs.
Assisted managers on maintenance projects.
Ensured payroll problems are solved weekly.
Managed programming device for handling guest maintenance requests.
Acted as liaision between other departments on project updates and emergency calls.
Knowledgeable on payroll problems for department staff.
Ensured all vendor-related insurance certification and documentation was updated and accurate.
Provided consulting services for vendors and other department staff.
Assisted with the preparation of various reports, letters, and other office duties as needed by the team.
Responsible for ordering supplies and managed all office equipments maintenance. Program Assistant 1997--1998
Community Educational Services
Coordinated and assisted a youth program to manage over 50 students and volunteers.
Conducted weekly meetings with students and reported to program director.
Acted as liaison between students, volunteers and program director.
Planned and implemented student field trips and related events.
Developed and maintained record system for student attendance and referrals.
Assisted program director with enforcing program’s rules and regulations.
Conducted initial assessment interviews with students and resolved program issues.
Prepared and researched materials for program activities.
Contact this candidate