Microsoft Office Support

JASON MINOTT

**** **** *** **-**

North Plainfield, NJ 07060

908-***-**** (c)

E-mail: ******.*****@*****.***

OBJECTIVE

To obtain a challenging position in the Information Technology industry, in order to utilize recently acquired education and experience.

EXPERIENCE

11/15 - present

08/16 – 12/16

11/11 – 11/15

01/11 – 07/11

08/09 – 12/10

03/09 – 06/09

02/07 – 11/08

06/03 - present

11/06 – 12/06

09/06 – 11/06

6/04 – 09/06

12/05 – 03/06

1/03 – 3/03

University Hospital, Newark, NJ

User Support Specialist III

Supports the end-user community in the effective access

Monitors and troubleshoots HL7 Protocol Application interfaces

Provides tier 1 support for Clinical Application, and other ancillary systems Loaded

Troubleshoots printing issues incorporated with University Hospital applications

Develops and maintains documentation as related to this position

Performs basic hardware repairs

At all times, demonstrates interpersonal skills suitable for customer service environment

Charter Global, Union, NJ

Customer Engineer

Serviced electromechanical equipment like ATMs and self-checkout systems within an assigned territory with the goal of keeping our customers completely assured and satisfied

Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support Asset managed & tracked all hardware into database system

Capture customer information so that they can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service

Loaded software upgrade on ATM machine after replacing new core hardware

Atlantic Health System, Summit, NJ

PC Support Specialist II

Installed new hardware workstations, monitors, scanners, printers, and wireless device

Provide Support for over 10,000 users with 30-45 calls per day

Asset managed & tracked all hardware into database system

Image up PC’s, laptops, and tablets company customized built from network

Back up important patient data onto network share drive to secure patient information

Contact vendors to RMA old broken devices needed for repair

Update and record all ticket issue requests and incident issues into ticketing system database

Insight Global – Bristol Myers Squibb, Pennington, NJ

FSSC Helpdesk Analyst (Contract Position)

Phone support provided technical support for BMS business applications

Provide Support for over 10,000 users with 30-45 calls per day

Escalate technical error message for all BMS business applications to next level support group such as (Callmax, IPLAN, and Concur)

Remote into Fujitsu & Lenovo tablet laptop to resolve software functionality issues

Troubleshoot connectivity, view settings, and security settings within Internet Explorer

Urban Express, New York, NY

Technical Support

Over 15 phone calls per day

Secured network Infrastructure by enforcing company policies and maintaining support to all firewall such as SonicWall and Eset NOD32.

Implemented effective end users satisfaction by strategizing, identifying, and eliminating the root causes of the problem

Manipulated technical skills to increase company productivity and help cut budget cost

Applied support to Linux\Unix system (Datatrac), Microsoft Exchange Server 2000, Google Apps Email Accounts, Camera monitoring system, Intranet, Internet, etc..

Converted Microsoft Exchange 2000 server into Google Apps Email

Provided phone & email ticketing support to various retail software

Managed password resets and unlocked Windows account

Reset Unix\Linux passwords and killed session on Mainframe

Tek Systems - LifeCell, Branchburg, NJ

Desktop Support

Setup and maintained print spooler server activities

Migrated deployment for Microsoft Exchange Server 2003

Managed network overload traffic on Windows 2003 Server

Assisted users with account creation & password reset to BES Server(BlackBerry Enterprises Server)

Handled over 30-40 calls per day

Remoted into Sales Rep laptop PC while walking end user over the phone

Entered End User troubleshoot ticket issue into the system

Stratus Technology - Bank Of NY Mellon, Jersey City, NJ

NetExchange Pro Helpdesk Engineer (contract position)

Professional phone support consisted of 30-40 calls per day

Conducted various Mainframe password resets thru Rumba

Reset Lotus Notes password with Windows based applications

Archived database files to server in order to fix database error on Lotus Notes 6.5 & 7.0

Helped coordinate activities from PC software to Mainframe printer such as checking for error messages & hardware problems

Configured Local LAN firewall connection through TCP Internet or Proxy Server settings to gain access to Windows based application

Restricted IP addresses to prevent malicious activity from occurring on Windows 2000, XP, and Vista PC

Exhibited knowledge to operation support team when establishing end user and broker dealer login profile

Delegated security access to Internet Web-base applications and Windows-base applications including new upgrade release

Coordinated work orders of telecom service providers

Administrated Avaya telecommunication systems for site location of 2,000 users

Installed & managed Avaya telecommunication system

Solid Rock Solutions, Union, NJ

Desktop Support (Home based Freelance)

Fixed various types of manufacturer Home based desktop PCs

Installed different versions of Microsoft Office Suite onto desktop PCs

Troubleshoot various types of Network connections from homes to Offices

Setup Microsoft Outlook Express to synchronize from web based email system

Axion – Alliance Bernstein, New York, NY

Helpdesk / eRequest Support (Contract position)

Phone support including managerial expertise towards support team

Provided support for over 5,000 users with 10 calls per day

Exemplified the benefits of the new workflow progression transition from the OSR to eRequest & AWS Task Manager

Debugged eRequest & AWS Task Manager for compatibility with Windows 2000 & XP

Proposed work around strategy for most commonly known eRequest system defect

Expressed the essential functionality of various tasks distributing to the appropriate service provider

Aetea – Bristol Myers Squibb, Skillman, NJ

FSSC Helpdesk Analyst (Contract Position)

Phone support provided technical support for BMS business applications

Provided Support for over 10,000 users with 15-20 calls per day

Resolved technical error messages from history, cookies, and temporary folders within both Internet Explorer & Mozilla Firefox browsers

Permitted password reset for Field Sales user logging into Intranets/Internets

Troubleshoot Dial-up/HSIA/VPN Remote connectivity and Web-based applications

Utilized Remedy Help Desk Support by coordinating and resolving all cases reported

Guided user in how to file transfer special built software’s from server to Windows XP tablet PC through TCP/IP

Solectron – Verizon Wireless, Union, NJ

Customer Service Technician (Contract Position

Phone supported up to 20 calls a day

Represented Laptop connect through wireless system

Administrated Support of hardware devices, peripherals, and phone productivity

Used the Intranet for Outlook, Billing System, Point of Sale, and tracking database

Gave Operational Support on PDA, Palm pilot, Blackberry, and etc.

UMDNJ–CAST, Newark, NJ

User Support 3

Phone support up to 10 phone calls a day

Monitored and troubleshoot interface such as HL7, Epic, AMS/HIM Imaging and Logician

Remote Access workstation through Active Directory, LANDesk, and PC Anywhere

Deployed software packets through remote application onto Client machines

Maintained different types of servers Tape Backups on a daily basics

ADP, Parsippany, NJ

Help Desk Technician (Internship)

Supported help desk call of over 60 calls a day

Revamped multiple desktop PC for all types of hardware failures

Ran fresh copy of Microsoft Office Suite 97 & 2000 Software onto Desktop PC

Monitored support of Windows 2000 Advanced Server for over 500 clients

Installed proprietary software packages for machines in the department

Delivered and Repaired workstation by using MS SMS 2.0 software service packets

Configured workstation of an Ethernet and token-ring connections

Organized host machines to access Active Directory through TCP/IP

EDUCATION

01/04

3/03

8/00 - 4/01

Career Vision, Iselin, NJ

System Engineer, Certification Program

MCSE

CCNA

Gibbs College, Montclair, NJ

Computer Network Administration, Associate Degree in Applied Science

The National Dean’s List

Cittone Institute, Edison, NJ

Help Desk Analyst, Certificate Program

RELEVANT SKILLS

Microsoft Office 97, 2000, WordPerfect, Fundamentals of Computers, Software Applications, Introduction to Networking, Operating Systems, Web Technologies, Software Integration, Configuring and Trouble-shooting, Network Administration I &II, and Microcomputer Environment.

TECHNICAL SKILLS

Microsoft Office 97/2000; DOS 3.1/6.22; Microsoft Windows 95/98/NT 4.0/2000/Server2000/XP/2003; Novell 4.1; Active Directory; PcAnywhere; SMS; VPN; trouble-shooting desktop and Laptop workstation; installing and Configuring Routing and Remote Access Service; setup an DHCP Server; Maintain users access of an Outlook 97 and 2000 Exchange Server; Lotus Notes 6.5 & 7.0; HTML; TCP/IP; Mozilla Firefox; Internet Explorer 5 & 6 knowledge of

VOLUNTEER EXPERIENCE

2001

Gibbs College, Montclair, NJ

Volunteer for feeding the homeless during Thanksgiving Season.

References available upon request

Contact this candidate