Customer Service Manager

June T. DeMarco

** ******* *****, *******, ** ***91

Home: 516-***-**** Cell: 516-***-****

***************@*****.***

www.linkedin.com/in/june-demarco-8090063a

Position: OFFICE ADMINISTRATION / CUSTOMER SERVICE ADMINISTRATION

SKILLS:

MS Office, Outlook, PowerPoint, Quick Books and SAP

Excellent interpersonal, organizational and writing skills with strong attention to detail

Ability to handle extensive workload, multi-task and work independently

High quality of professionalism and integrity when dealing with customers, office personnel and outside vendors

Office Manager & Executive Assistant to several companies. Handled all correspondence, company confidential materials, calendar scheduling, appointments, travel arrangements, company bulletins, phones, mail distribution, customer walk-ins, office supplies, budgets, vendors, contractors, and hired / supervised office personnel. Established efficiency methods, policies and procedures

WORK EXPERIENCE:

Polar Electro Inc., Lake Success, NY (Industry: Health / Wellness)

OEM Logistics Manager & Customer Service Manager March 2008 – June 2016

●EXTENSIVE CUSTOMER SERVICE / ORDER ENTRY - Coordinated all aspects of Order Entry from customer contact initiation to standard purchase order and/or blanket purchase order processing to schedule of manufacture, through shipment, delivery, follow-up, trouble-shooting and satisfactory resolution. This encompassed monitoring 2 plant locations - - one in Long Island, NY, and the other in Hong Kong, supervising staff of 5, and involved direct daily interaction on my part of approximately 75-150 emails with both customers and staff, as well as innumerable daily telephone calls.

●MARKETING AND SALES INTEGRATION - Marketed worldwide OEM dealers [selective to our product line] and integrated them into our clientele database, effectively growing our OEM dealer clientele from 50 to 250+, and resulting in 15-20% of the company’s overall sales each year.

●CREDIT ESTABLISHMENT AND ACCOUNTING INTERACTION - Supervised the processing of new customer credit applications and credit references; recommended specific credit limits and credit holds in accordance with customers’ sales histories and Accounts Payable histories.

●DATABASE RESTRUCTURING - Completely re-vamped existing customer database to encompass more extensive and pertinent customer information in an “at-a-glance” format. This proved to be a welcome tool to all our sales representatives

●PRICING AND PRODUCT STRUCTURING - Generated formal quotations, estimates, proposals, new product announcements and product change notices, special sales promos, and product samples to worldwide customer base.

●FORECASTING - Determined OEM Domestic & Foreign Sales Forecasts & Product Forecasts on monthly basis to ensure highest percentage of stock accuracy and availability.

●TEAM INSTRUCTION AND PRODUCT TRAINING – Provided instruction to company personnel on various computer systems, efficiency methods and new compliances and procedures. Additionally, provided product training and conducted team-building seminars.

●IMPORT / EXPORT - Interacted daily with Customs officials in China, Korea, Thailand, Germany, South America, North America (including Canada) and Mexico to ensure smooth shipping by providing all necessary Customs forms, HS Codes (i.e., “Harmonized Codes”), Customs Registration Codes, Certifications, Compliances, Proforma invoices, packing lists, SED’s, and all pertinent shipping documentation. Fully familiar with UPS Worldship and FedEx.

●INVENTORY - Continuously monitored and maintained strong inventory control in both foreign and domestic warehouses and plant locations; helped to determine “high-demand products”, “slow-movers”, “non-movers”, ramp-downs, and items for scrapping.

●INTERACTION with SALES TEAM - Maintained daily communications and provided continuous updates and daily sales reports with both domestic & foreign Technical Sales Managers and reps, as well as the Director of Sales. Worked closely with the Director on end-of-month status and sales reports.

●PROCEDURES / GUIDELINES - Identified problems and introduced new procedures and global guidelines between our domestic and international plant locations to structuralize and insure all aspects of manufacture, distribution and final Customer Sales ran smoothly.

●EDITOR / PROOFREADER - Responsible for the editing and proper wording of many of the company’s past company bulletins, advertisements, and general announcements.

ADDITIONAL INTER-COMPANY ACCOMPLISHMENTS:

●Acted as Head of a 5-man Fire and Safety Emergency Team (responsible for 80 employees). Developed an Emergency Guideline booklet.

●Organized and managed an annual Clothing Drive for the Homeless as well as the Toys for Tots Campaign for over 10 years

Note: Previous employment history within the same company, Polar Electro Inc. (1994-2008)

2002 – 2008 - OEM Logistics and Customer Service Coordinator (Lake Success, NY)

1999 – 2002 – Dealer Relations Manager (Woodbury, NY)

1997 – 1999 – OEM Customer Service Manager (Woodbury, NY)

1994 – 1997 – Began employment as Executive Assistant to the Assistant Chairman of the Board (Port Washington, NY) - Handled all correspondence, company confidential materials, calendar scheduling, appointments, travel arrangements, company bulletins, phones, mail distribution, customer walk-ins, office supplies, budgets, vendors, contractors, and supervised office personnel. Established efficiency methods and procedures

Previous Employment as an Office Manager (1985-1994)

Office Manager to Great American Corrugated, MLB Systems, First Quality Products and Delta Funding

Handled all correspondence, company confidential materials, calendar scheduling, appointments, travel arrangements, company bulletins, phones, mail distribution, customer walk-ins, office supplies, budgets, vendors, contractors, and supervised office personnel. Established efficiency methods and procedures

Assistant Property Manager to Mid-Island Shopping Plaza, Hicksville, NY (now the Broadway Mall) (1983 – 1985 )

EDUCATION:

Business College, Ft. Wayne Indiana

Majors: Business Administration and English

EXTRACURRICULAR ACTIVITIES:

Part-time Teacher & Lector

EXTRACURRICULAR ENJOYMENTS:

Golf, tennis, walking, swimming, reading, and taking cruises

References upon request

Contact this candidate