Customer Service Microsoft Office

Michael A. Boyd

***** *** **** ***** *********, NC 28269 acz769@r.postjobfree.com 980-***-****

Objective

Secure opportunity to contribute and share my experience in employee relations, quality assurance and associate development training. With result oriented goals for enhanced success of individual, or multiple projects in a fast paced environment. Experience in Microsoft office, excel, outlook and management systems, (Quantum, SLIM, SAP, and Mk). Related dock experience for multiple years recently at Wilson Trucking.

RELATED EXPERIENCE

Cycle Count Lead

Magellan Aviation Group – Charlotte NC September 2015 --Present

Create documents in Quantum to cycle count based on categories A, B, C in the parts material master.

Count, research, verify count change, report difference and post. Within variable standards of discrepancy.

Location verification, material identification and forklift transport storage location, or from receiving area.

Assist in all areas and operations where needed. Selection, production, distribution and site to site transfers.

Cycle Counting

The Boston Gear Co., (Volt Staffing) – Charlotte NC August 2013 – Sept. 2015

Create documents to cycle counts based on categories maintained in the material master and frequency.

Count, research, verify count change, report difference and post. Within variable standards of discrepancy.

Location verification, material identification and forklift transport storage location, or from receiving area.

Assist in all areas and operations where needed. Selection, production, distribution and site to site transfers.

Forklift Operator

Wide Arch Show Services – Charlotte NC September 2012 - Present

Inspect, count, accurately receive pallets, crates and display merchandise from trailer to dock for setup.

Transport vender items and supplies to staging area for accountability, inspection and assembly.

Tear down, re-pack, re-crate and re-stage for scheduled pickup on docks for loading.

Warehouse Supervisor, Retail June 2009 – August 2012

The Paradies Shopps / HMS Host – Charlotte, NC

Prepared daily scheduling of warehouse personnel in accordance with business needs.

Supervises and trains all warehouse associates.

Ensures purchases are in accordance with company specifications and are from approved vendors; provides feedback to Management regarding item and vendor issues.

Oversees the ticketing of all items to ensure the process is timely, accurate, and in accordance with company standards.

Manages the data flow from ordering and receiving forms, and ensures data is correctly entered into the Retail Management System.

Served as a resource to others in resolution of inventory and distribution issues.

Fosters open positive communication between warehouse associates and other management staff.

Remax Real Estate Assistant November 2008 – June 2009

Remax Executive Realty – Charlotte, NC

Created Marketing Materials promoting the sale of $1M homes.

Hosted Open Houses which promote the sale of clients’ homes. Interacted with prospective home buyers and buyer agents answering questions and providing information regarding the home.

Maintained and updated realtor’s calendar, answered phones and scheduled appointments.

Updated MLS Listings with specific details relating to describing the clients homes.

Maintained and updated mailing list in Constant Contact. Created promotional emails utilizing Constant Contact.

Called home buyers based on leads obtained from realtor’s website. Obtained exactly what the home buyer was looking for and matched their needs with current homes on the market.

Evaluated homes prior to being placed on the market; coordinated necessary repairs so homes would be showroom ready.

Warehouse Supervisor/Lead, Inventory Control September 1998 – November 2008

SYGMA Network – Charlotte, NC

Direct supervision of over 40 warehouse employees and forklift drivers including two warehouse leads.

Utilize labor management [S.L.I.M] system to maintain employee performance files.

Oversee and direct all warehouse operations including receiving, shipping, inventory control, building safety and overall department productivity.

Coordinate new employee training program which includes Equipment Certifications, Safe Work Principles, Preferred Work Methods, Order Processing, Receiving and RF.

Dispatch over 50 drivers daily to insure on-time product delivery; Address driver concerns involving inventory, product conditions, and customer add-ons or item shortages.

Make daily cycle counts for inventory control, product slotting; manage inventory shelf life, loss adjustments, and buyer correspondence.

Responsible for selecting cases using RF (system used for loading pallets on outbound trailers).

Maintained a customer service satisfaction rate of 99.92% or higher, managed 17% indirect employee labor and maintained over 98% on-time delivery rate.

Warehouse Lead July 1996 – August 1998

Ameriserve Inc. – Charlotte, NC

Received, unloaded, and stacked backhauls and OTR floor loads.

Loaded staged products from pallets to trailer floor in stop sequence.

Selected orders at efficient rate and accuracy standards.

Order Selector/Restocker February 1995 – June 1996

PYA Monarch Inc. – Charlotte, NC

Selected orders in freezer, cooler and dry goods at top rate.

Responsible for stocking, organizing and maintaining product inventory.

Rotated and restocked slot picks for selectors.

EDUCATION/TRAINING

Central Piedmont Community College: Freight Import/Export training, Microsoft Excel Course.

Sygma Network: Warehouse Supervisor Training

Sysco University: Labor Management Course

OSHA Warehouse Safety & Powered Industrial Equipment Safety Certification.

MILITARY EXPERIENCE

United States Army May 1982 – May 1985

Distinguish Honor Graduate of Basic Training

Central Issue Facility and Distribution Clerk

Air Born Assault School and Ranger School

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