EDITHA SUAREZ

*** ******* **** *********, *******, AB T2Y 2Y7

Contact Numbers: Mobile: 403-***-****; Home: 587-***-****

Email: acz74n@r.postjobfree.com

PROFILE

Over 4 years work experience in an Immigration Consulting office as Immigration Assistant/Data Entry Clerk.

Data entry of Immigration documentation with accuracy and efficiency.

Experience in an Oil and Gas corporation with various Customer Service related functions, Customer Master Data and Billing/Invoicing positions.

Knowledge in Global SAP system such as Billing/Invoicing, Customer Master Data, Cards, and Order Taking.

Proficient in general office duties including Microsoft Office (MS Word and Excel).

Very keen on details and accuracy with entry of information.

Ability to work with confidential and sensitive information.

Able to multi-task and maintain grace under pressure.

Flexible, friendly, with problem solving, critical thinking and decision making skills.

PROFESSIONAL EXPERIENCE

Administrative Assistant/Data Entry Clerk

L3J Immigration Consulting, Inc. – Calgary, Canada

November 2011 - September 2016

Gather, review and analyze immigration documents before data entry.

Encode data accurately into the system according to company standards and verify completeness of information.

Manage and process invoicing, cheque preparation, and generating official receipts.

Successfully handled over 200 collectibles to ensure payment from clients.

Prepare correspondence, daily bank deposits, sort and distribute incoming mails.

Respond to inquiries from various clients.

Book and schedule appointments, answer telephone calls, receiving and directing clients.

Operate standard office equipment such as scanner, printer and photocopier.

Maintain confidentiality of information at all times.

Customer Service-Billing Administrator

Shell Business Service Centre – Makati, Philippines

February 2008 – May 2011

Manage and monitor daily performance of the Customer Master Data and Billing Team to ensure smooth operations as per service level agreement and customer promises.

Ensure Control Report is reviewed and control documentation is maintained.

Resolve complaints/issues related to Master Data and Billing.

Liaison with the businesses and other functions to ensure CMD and Billing teams receive up-to-date information.

Manage workload balance of daily tasks, activities and projects between individuals and teams.

Customer Service–Mainline Team Leader

Shell Shared Services – Makati, Philippines

January 2005 – January 2008

Monitor day-to-day operations and ensure service performance indicators are met.

Identify team members’ development gaps and propose training needs.

Take escalation calls.

Resolve operations issue during system down time, work on daily back up plans, refresher training for members.

Information cascade to team in small meetings-reminders, new procedures, announcements.

Participate in department meetings, business projects such as web ordering, automated services and order management.

Direct Marketing Professional

Pilipinas Shell Petroleum Corporation – Makati, Philippines

March 2003-December 2004

Handling telephone queries on product information for all Shell products and act as back up for Technical Sales Engineer.

Processing of orders for all One Time accounts and confirm payments from the bank and Treasury.

Coordinating with schedulers and dispatchers regarding customers’ volume requirements and schedule of deliveries.

Analyze market pricing information and send quotations to prospective customer.

Perform campaigns for district’s project implementers.

Customer Service Officer

Pilipinas Shell Petroleum Corporation – Makati, Philippines

April 1996 – March 2003

Process and create sales orders for the customers’ requirement of Shell Products and Services at one hundred percent accuracy.

Provide accurate and timely information to all customer queries about Shell Products and Services including the basic technical aspects of the product, delivery information, price information, product launches and market promos, and customer accounts with a target of first-contact resolution.

Ensure live resolution of all calls in the most courteous, effective, and professional manner.

Assist in the timely and efficient delivery of sales orders to customers.

EDUCATION

Bachelor of Science in Commerce, Banking & Finance (1982-1986)

Philippine Christian University-Taft Avenue, Manila, Philippines

Junior Secretarial Course (1979-1982)

Makati Polytechnic Community College, Makati, Philippines

Dear Hiring Manager,

I read your job posting (Job ID: 1039943) for the Warrant Clerk and Data Entry Clerk position with interest and enthusiasm.

During my recent employment as an Immigration Assistant and Data Entry Clerk, I contributed to the company in some unique ways that management valued highly; including accuracy and efficiency of data entry of Immigration documents, proven success with customer relationships resulting to customer retention.

In addition to my extensive experience, I have a very keen attention to detail and have strong organizational and time management skills. I have been consistently commended for my ability to work independently and being a team player.

Please find attached my resume for your kind consideration. I trust this application meets your requirements and look forward to hearing from you soon.

Sincerely,

Editha Suarez

Mobile: 403-***-****

Email: acz74n@r.postjobfree.com

Contact this candidate