Manager General

Kerriann Bell-Sasser

*** ******* ***, ******** ***** Carolina 29229

Phone: 803-***-****

Email:acz742@r.postjobfree.com

Objective:

To achieve a management position that will effectively utilize acquired expertise creative talents and commitment to excellence, with a desire of a position with career growth potential.

Summary of Qualifications:

• Innovative professional with 10+ years of progressive

experience within the Hospitality and Tourism industry and

skills to drive business growth capitalize on new revenue

potential, and manage all aspects of daily business operations

o Expertise in sales, pricing strategies, client relations and needs

assessment, marketing, financial management, purchasing administration,

staff training, supervision motivation and mentoring

o Proactive leader with refined business acumen and exemplary people

skills. Facilitate a team approach to achieve organizational objectives,

increase productivity and enhance employee morale

• Quick study, with an ability to easily grasp and put into

application new ideas, concepts, methods and technologies

• Dedicated innovative and self-motivated team player / builder, trained, supervised and mentored 70-120 employees, motivated staff to meet

/ exceed established sales goals and objectives by developing effective

sale strategies. Ensured employees provided highest standards of customer

satisfaction and quality service at all times

• Exceptional leadership, organizational, oral /written communication,

interpersonal, analytical, and problem resolution skill. Thrive in both

independent and collaborate work environments.

• Proficient use of various computer programs and applications

including search engines (Twitter, Facebook, Google and many

others)

• Exceptional use of QuickBooks and knowledge of POS systems

Professional Experience:

Assistant general Manager - Quaker Steak and Lube – January 2016- Present

Is responsible for hiring and training all staff which is at 120

employees to date. Responsible for food, labor and bar cost and the

overall operations of the establishment. Also, assisting the General

Manager in the everyday operations of the restaurant. Ensure employees

provide the highest standard of customer satisfaction and quality service

at all times. Managing P&L and structuring action plans to adjust the P&L

in a positive direction.

Applebee's

Bar and training manager

June 2014- January 2016

Is responsible for hiring and training all staff which is at 120

employees to date. Responsible for food, labor and bar cost and the

overall operations of the establishment. Also, assisting the General

Manager in the everyday operations of the restaurant. Ensure employees

provide the highest standard of customer satisfaction and quality service

at all times. Managing P&L and structuring action plans to adjust the P&L

Assistant general Manager - Quaker Steak and Lube - January 2, 2013-

June 2014

Is responsible for hiring and training all staff which is at 120

employees to date. Responsible for food, labor and bar cost and the

overall operations of the establishment. Also, assisting the General

Manager in the everyday operations of the restaurant. Ensure employees

provide the highest standard of customer satisfaction and quality service

at all times. Managing P&L and structuring action plans to adjust the P&L

in a positive direction.

Assistant General Manager - McDonalds July 2010- January 1, 2013

Is responsible for hiring and training all staff which is at 50 employees

to date. Responsible for food cost and the overall operations of the

establishment. Also, assisting the General Manager in the everyday

operations of the restaurant. Ensure employees provide the highest

standard of customer satisfaction and quality service at all times.

Managing P&L and structuring action plans to adjust the P&L in a positive

direction.

Education:

Strayer University JWMI honors Program

MS in Organizational Leadership with a minor in Human Resource

GPA: 3.8

Anticipated Graduation Date: October 2018

Strayer University

BA in Business Administration

Degree earned 2008

Contact this candidate