Steven R. Plautz

**** *. ************* *** ********** IL 60193

224-***-****

acz73h@r.postjobfree.com

OBJECTIVE

To obtain a Call Center Specialist / Customer Service where my call center, management, accounting and customer service skills will be fully utilized for the benefit of the company as well as myself. I strive to provide a rewarding experience for customers both internal and external while enriching the lives of all I interact with. I thrive in a team environment while demanding excellence from myself and others in meeting all metrics achieving extreme satisfaction throughout the journey.

PROFILE

I am a result driven professional with high standards and ethics beyond reproach. I have consistently exceeded all performance based metrics throughout my career at Career Education Corporation CTU Online on the civilian, military and specialty divisions demonstrating an outstanding work ethic. I am now working on a part-time basis seeking a full-time position.

EDUCATION

Bachelor of Science in Computer Information Systems

Associate of Science in Accounting

DeVry Institute of Technology, Lombard IL (1986)

PROFESSIONAL EXPERIENCE

Matrix Payment Systems (April 2017 – Present)

Call Center Position

Cold call B2B leads and collect the current credit card proceeding information directly from the company’s decision maker to provide the outside sales team required information to close the sale

Complete a minimum of 100 plus calls per 5 hour day and complete at least 10 fact finder interviews

Career Education Corporation (July 2006 – October 2016)

Senior B Admissions Advisor/National Admissions Consultant

Assisted Director of Admissions and Student Manager in reaching team goals

Improved my time management skills to incorporate the new managerial responsibilities while maintaining individual responsibilities

Developed the skills required to maintain a productive and fruitful experience for a sharply increased quantity of returning students

Constantly learning to maneuver through the complex and changing challenges in the Specialty environment

Mentor new specialty advisors as needed when the opportunity arises

Continue to support, embrace and promote CEC Commitments

Advised and enrolled civilian, active duty and veteran students

Associate Student Manager/Senior A Admissions Advisor

Assisted Director of Admissions and Student Manager in reaching team goals

Assisted Director of Admissions and Student Manager in preparing team members, new and existing, to be more successful

Successfully performed stand in duties during DOA/SM absences

Improved my time management skills to incorporate the new managerial responsibilities while maintaining individual responsibilities

Gained a working knowledge of managerial software packages and reports

Senior Admissions Advisor

Assisted raising show rate by almost 20% over last 6 months by emphasizing student preparation

Assisted in mentorship of brand new advisors

Professionally grew by exceeding prior year accomplishments

Consistently improved communication and organizational skills

Interacted with other departments to assist students in completion of all required tasks

Successfully migrated from civilian admissions to military admissions

National Admissions Advisor

Took warm transfer of leads requesting information regarding online college

Guided enrolled students through the preparation required to be successful in college

Became well versed in product knowledge

Interacted with other departments to assist students in completion of all required tasks

Lakeview Financial Group, Inc. (2003 - 2006)

Licensed Illinois Loan Officer

Solicited and processed residential home mortgages and refinance loans for homeowners with 90% of the process conducted over the phone

Mentored new loan officers

Hired, trained and managed the call center employee

Telco Services, Inc (1993 - 2003)

Special Projects Coordinator

Assisted and reported directly to the CEO/President.

Assisted with all auditing functions including, monthly bank AR audits, quarterly sales tax audits and year end audit.

Supervised all hardware and software upgrades as well as implementation.

Performed multiple accounting functions such as purchasing, project management, job cost tracking, AP, AR invoicing approval, discrepancy resolution and several other special projects as critical issues arose.

Yearly gross sales increased from 3 million to 65 million during my tenure.

References available upon request

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