Customer Service Sales Executive

PRIYANKA GEORGE

**** ******** **** *****: 703-***-****

Arlington, VA 22201 Email:acz72c@r.postjobfree.com OBJECTIVE

Seeking to find an opportunity in the Health Care industry that will challenge me and allow me to use my education, skills and past experiences to improve delivery of community care. I strongly believe in transforming volume-based healthcare to value driven delivery of healthcare services by leveraging my current experience and knowledge along with my business acumen to orchestrate successful transformations within the healthcare environment. WORK EXPERIENCE

NEIGHBORHOOD HEALTH – Alexandria, VA

Operations Intern (December 2015 – Present)

Duties:

Maintaining efficient patient flow.

Key player in department achieving perfect score on external accreditation survey.

Checking in for patient’s medical claims, insurances and settlements.

Updating patient health records, including admissions and insurance data.

Interacting with other departments as directed to complete assigned tasks.

Liaising with medical staff to identify efficiencies in the facility’s operations.

Assisting in monthly departmental performance reviews.

Monitoring and identifying department trends helping to improve community care.

Maintaining database of referral sources by region and clinic.

Maintaining relevant knowledge of insurance laws and company policies pertinent to the clinic.

Credentialing providers.

Tracking and preparing study-specific information utilizing databases, spreadsheets, and other tools.

Implementing and monitoring the clinical components of the front desk and call center.

Ability to perform day-to-day management of health plan operations and project teams across the healthcare delivery system by using strong communication, organization and problem solving skills and to liaise with various departments and bring support to facilities. On The Right Track (OTRT) – PRE-SCHOOL – Arlington, VA Part-time Support Staff (January 2015 – June 2016) Duties:

Established an environment conducive to learning, including both the physical and interpersonal aspects of the environment.

Assisted with the implementation of daily plans and activities.

Maintained program site and equipment.

Provided guidance for children’s behavior.

Created a culture of learning and an environment of positive social interaction that actively engages students in learning and self-motivation.

FULL CIRCLE MONTESSORI SCHOOL – Arlington, VA

Support Staff Volunteer (May 2014 – December 2014) Duties: Administrative duties.

Helped guide the child through self-directed activities.

Organized materials to facilitate the learning process for the environment.

Assisted in maintaining the replenishment of supplies / inventory ARAMEX (Logistics) - Bahrain

Customer Service Executive (January 2011 – April 2014) Duties:

Strategic-relationship/partnership-building skills -- listened attentively, solved problems creatively, and used tact and diplomacy to find common ground and achieve win-win outcomes.

Managed a high-volume workload within a deadline-driven environment.

Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

AL HILAL GROUP PUBLICATIONS - GULF DAILY NEWS/GULF WEEKLY - Bahrain Advertising Sales Executive (May 2009 – March 2010) Duties:

Identified and established contact with potential customers proactively.

Resurrected inactive accounts, serviced existing accounts and obtained new accounts through cold calling and lead follow up. Maintained frequent contact with key accounts.

Liaison between the client and graphic designers; determined client needs through an in depth interview process, wrote the print advertisements, and directed the graphic. ARABIAN EXHIBITION MANAGEMENT - Bahrain

Exhibitor (temp) (February 2009 – November 2009)

Duties: Customer Service.

Registered visitors into exhibitions.

Attended and managed exhibitor booths at various tradeshows as needed.

Prepared exhibitor packages, coordinated on-site services and provided general customer service. Worked the following exhibits:

MEOS (Middle East Oil and Gas Show) February 2009

MEACO (Middle East Africa Council of Ophthalmology) March 2009

BITEX 2009 (Bahrain International Technology Exhibition)

Jewellery Arabia November 2009

GULF UNIVERSITY - Bahrain

Student Affairs Coordinator & External Relations (2005 - 2006) Duties: Promoted the organization by being part of projects, dealt with written inquiries and correspondence, organized events and activities; attended development team meetings and was a member of the projects development team.

EDUCATION

Master of Science in Health Care Administration (MHA) at Strayer University, Virginia, USA 2015-2016 Master of Business Administration (MBA) at the AMA International University, Bahrain 2010-2012 Bachelor in Business Informatics (BBI) at the AMA International University, Bahrain 2005-2009 SKILLS

Computer-literate performer with extensive software proficiency covering wide variety of applications such as Microsoft Excel, Word, Outlook, PowerPoint.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects

Highly adaptable, mobile, positive and is open to new ideas

Enthusiastic, eager to meet challenges and quickly assimilate new concepts

Entrepreneurial Drive / Vision

Good communication and interpersonal skills

Relationship Building

Time Management

Analytical / Research Skills

Results driven achiever with organization skills, along with a high degree of detail orientation LANGUAGES

English: Fluent (speaking, reading, writing) Arabic: Colloquial (speaking) French: Intermediate (speaking, reading, writing) Hindi/Urdu: Fluent (speaking, reading, writing)

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