Sales Professional Experience

John Bennett

Current Address **** ****** ****, *** ****, CA 95128 C: 559-***-**** **********@*****.***

Address as of June 2565 Richland Balsam Drive, Fort Mill, SC 29715

Regional Operations Executive

Highly successful operations executive that consistently achieves business performance improvement in complex, multi-unit operations. Instills a winning spirit and develops a culture of collaboration and self-determination. Continuously reviews processes to identify ways to gain the highest value at the lowest marginal cost. Assesses and delivers multiple plans to effectively address and capitalize on changing business environments in order to maximize profitability.

Core Competencies

Business Restructuring / Change

Leveraging Strategic Partnerships

Corporate Branding / Community

Multifunctional Collaboration

Maximizing Financial Performance

Multi-Unit Performance

Location Identification / Costing

Talent Acquisition / Development

Strategic Planning / Execution

Professional Experience

Retail Operations Manager, Robinson Oil Corporation, Santa Clara, Ca

Coordinates operations for 34 retail stores and four car washes distributed within 16 cities, which accounts for $44M annually income at 14M% net income and 22% store margin. Accountable for four area managers, 34 store managers, 47 assistant store managers and 230 hourly employees. Design and implement new training process, succession planning process, food service, and coffee program and operations programs. Developed new management structure for store operations that provided better store execution. Implemented new store Branding strategy. Remodeled 7 stores; three from the ground up.

Consultant, Gerson Lehrman Group

Providing individuals, Capital Groups and International Capital Groups consultations on the retail industry, QSR’s, Coffee industry and Organizational Management.

Online and Ground Faculty, University of Phoenix Online

COURSE SUBJECTS: Critical Thinking & Computer Logic; Skills for Professional Development; Management: Theory, Practice, Application; Organizational Behavior; Critical Thinking & Decision Making; General Education classes.

Starbucks Coffee Company – Fresno, CA

January 31, 2011 -Current

April 2010 - Current

March 2001 – Current

December 1996 –June2010

Regional Director of Operations (2004 – 2010), Central Valley, CA

Coordinates operations for up to 189 stores distributed within 52 cities, which account for $150M annually at 50.6% controllable and 22% profit contributions. Implements visionary store alignment programs and delivers seamless store distribution through collaboration with support partners. Administers core training programs, oversees regional office development, and controls 14 district managers, 270 store-level managers and assistants, and 3,200 area employees. Maintains sales and cost of goods during sales adjustment periods through comprehensive trend analysis.

Selected Achievements

Increased the Central Valley market from a single store to more than 150 stores over 10 years, yielding 33% market growth per year ($23M annual sales growth over 6 concurrent years).

Drove sales 9% beyond divisional average ($3K above weekly divisional average) and delivered customer satisfaction ratings 3% over the division average.

District Manager (1996 – 2004)

In charge of day-to-day managing of store-level operations, ensuring 100% implementation of company programs, partners and standards were met.

Selected Achievements

Effectively coordinated 18 stores, 24 managers and 310 partners across 11 cities by establishing yearly, quarterly and monthly sustainable routines.

Delivered five years of growing comp sales, average ticket growth and total contribution growth by embracing charging business priorities and leveraging changes to improve transactions and customer satisfaction.

Achieved snapshots at 94.3% of 100% and legendary service at 4.33% of 5% by realizing the broader context when evaluating feedback and performing root cause analysis to build sustainable solutions.

Provided community support to local events by meeting personally with community leaders in advance of store openings.

Increased regional support staff by 14 in order to dramatically improve support service delivery in all areas of the business model.

JEM MANAGEMENT CORPORATION – Fresno, CA

1989 – 1996

Director of Marketing (1993 – 1996)

Provides corporate ownership and operations of KFC and Wendy’s restaurant franchises.

Developed local marketing programs for 32 KFC and 20 Wendy’s restaurants while implementing franchisor marketing programs.

Director of Training (1992 – 1993)

Led the efforts of eight direct reports in the development of local training programs, including franchisor training programs after the information was released to the franchisee.

Director of Area Operations (1989 – 1992)

Accountable for all aspects of operations for three family-style restaurants in the Sacramento market serving southern-style food in a family atmosphere.

EDUCATION

Master of Business Administration (MBA) in General Business

National University

Bachelor of Science in Business Administration

California State University, Sacramento

CONDINUED EDUCATION

NACS Executive Leadership Cornell University – 2011

NACSCAFE CCFM Georgia State University – 2012

ServSafe Certificate Expires 2018

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