Manager Quality Assurance

Bruce R. Lewis

**** ***** ****, ******, **. *****/ Home 615-***-****/Cell 931-***-****/ Email *.*.*****@*******.***

Professional Summary

Seeking a challenging leadership position where I can apply over 20 years of experience in the Information Technology field filling such roles as Tester, Lead Tester, Business Analyst, Project Manager, Quality Assurance Manager, and Project/Domain Engineer supporting small to large size projects. Providing proven business development and testing skills, developing detailed problem solving strategies, providing solid team leadership that results in creating and motivating high energy teams throughout the entire Software Development Life Cycle (SDLC)/Application Lifecycle Management (ALM). A proven leader that’s not afraid to roll up his sleeves to ensure that the job done right and within a schedule. Always keeping a keen eye on how to improve current processes and developing supporting documentation such as Standard Operating Procedures (SOP), Test Plans, Test Strategies and developing and executing both manual and automated test cases.

Technology Summary

ALM Tools Tested

Atlassian – JIRA; HP ALM; Microsoft -- Visual Studio, Team Foundation Server (TFS), Test Manager (MTM); Sparx Systems -- Enterprise Architect

Languages Tested

PHP, HTML, XHTML, DHTML, XML, JAVA, JAVA Script, SQL, Ruby, C, C+, C++, C#

Operating Systems (OS) Tested

GCOS-8, Windows, DOS, UNIX, Mac, IBM, AS400

Software Used to Support Testing

Microsoft -- .NET, Office, Access, Visio, Excel, Word, PowerPoint, OneNote, Project, SharePoint, Silverlight, Dynamics Customer Relationship Management (CRM); Mercury -- WinRunner; Merant --PVCS Tracker; IBM -- Rational Rose, RequisitePro; Adobe -- Dreamweaver/Fireworks, Open Source -- Push to Test (Selenium Integrated Development Environment (IDE), Mantis, Roden Web Editor, GIMP, ArgoUML, WATiR, Firebug

Content Management System (CMS) Tested

Site Core, umbraco, Joomla, Sitefinity

Databases Tested

Sybase, Oracle, Access

Methodologies Supported

Waterfall, Joint Application Development (JAD), Rapid Application Development (RAD), Agile/SCRUM

Education

Completed 1995 - Webster University, St. Louis, Missouri

M.A. Computer Resources and Information Management

Completed 1994 - McKendree College, Lebanon, Illinois

B.B.A. Business Management

Professional Employment History/Markets Supported

09/2016 to 04/2017 -- Senior Quality Assurance Analyst, Fidelity Information Services (FIS), Franklin, TN (Financial)

05/2015 to 06/2016 -- Consultant, Cook Systems International Inc. Memphis, TN (Health Care)

07/2011 to 11/2014 -- SQA Manager, Wipro Technologies, Franklin, TN (Financial)

02/2007 to 03/2011 -- SQA Manager, Stonehenge Partners, Inc. Tulsa, OK (Technology)

02/2006 to 12/2007 -- Owner/Operator, Lewis Delivery System, Broken Arrow, OK (Transportation)

08/2004 to 12/2006 -- Loan Officer, Centerra Mortgage; Tulsa, OK (Financial)

02/2003 to 08/2004 -- Oklahoma Sales Rep, George S. May International; Chicago, IL (B2B)

10/2002 to 01/2003 -- Loan Officer, Great Plains Mortgage; Tulsa; OK (Financial)

04/1997 to 06/2002 -- SQA Manager II, MCI WorldCom; Tulsa, OK (Telecommunications)

09/1996 to 04/1997 -- Consultant, Century Computer Consultants; Overland Park, KS (Technology)

09/1992 to 08/1996 -- SQA Manager, Computer Sciences Corporation; Fairview Heights, IL (Department of Defense)

IT Professional Experience

Fidelity Information Services (FIS) Franklin Tennessee

Senior Quality Assurance Analyst

Using JIRA to track and monitor product backlog to support the development and implementation of the Branding and Boarding Tool (BBT) designed to reduce both on boarding and development time

Using HP ALM tool to develop manual test cases that function as our Agile baseline testing efforts

Using SAFAL a SunGard automated testing tool to document and execute automated test cases based on a Selenium framework

Using UNIX and SQL to validate testing results and generate test data

Supporting the Biller Service Provider (BSP) implementation solution team

Cook Systems International Inc. Memphis, Tennessee

Consultant to the State of Tennessee – Department of Intellectual and Developmental Disabilities Nashville Tennessee

Providing technical support in the areas of software quality assurance, testing best practices, process improvement, supporting tools in support of an application redesign and update to a state-wide health care system known as Titan that supports all Tennesseans with Intellectual and Developmental Disabilities

Managing three unique testing (Platform upgrades, Infrastructure optimization, and Application redesign) efforts in support of standing up a new system to support the DIDD population of the state of Tennessee and developing use cases, user stories, test plans and strategy documents, and test cases to support interfacing with current statewide medical data repositories

Developing use cases to document the “as-is” system utilizing Visio that will be used to transition to User Stories to support their migration from Waterfall to Agile/SCRUM methodologies utilizing Visual Studio 2013 out of the box solutions

Developing manual test cases utilizing Microsoft Visual Studio Team Foundation Server (TFS) and (MTM) 2015/2016 to support both functional and User Acceptance Testing

Wipro Technologies, Franklin, Tennessee

Quality Assurance Manager

Managing the daily activities of a local 13-person test team, a remote on-shore 7-person remote test team and coordinating the activities of an off-shore 30-person test team providing guidance to all groups and increasing our overall testing capacity for our flagship Loan Origination System (LOS) NetOxygen.

Leveraging the power of Microsoft SharePoint technology to eliminate the need for redundant spreadsheets and providing for a single point of shared project documentation

Highlighting areas where other improvements such as cross-training all testers and streamlining current processes have resulted in increased testing throughput and decreasing the number of retest per week. This increase efficiency permits our group to test and clear roughly 90 plus defects per week

Assisted in requirements and design reviews, development of requirements matrices, test strategy, planning and test case development and overseeing stakeholder reviews.

Documenting, tracking and providing senior management with a nightly status report by client capturing the overall status of the projects

Stonehenge Partners, Tulsa, Oklahoma

Manager/Quality Assurance/Business Analyst

Development initial Business Use Cases for a complete website redesign project for a major Dental Supply company. Utilize them to create functional Test Cases that were presented to the stakeholders. Once approved the test cases were executed and the results were presented to the stakeholders used as the bases for UAT

Based upon new business requirements developed an internal setup manual to support the Industrial Distribution Resources Web Page redesign project improving customer satisfaction

Provided Functional testing for the USIS Bulk Crime Rebuild Project identifying disconnects between requirements, implementation and reporting back to the development team isolated issues that were quickly resolved

Headed testing effort for the Dollar Thrifty City Sites project with no errors found in the first year after going live

MCI WorldCom, Tulsa, Oklahoma

Manager II

Supporting the concept of the virtual development/project teams to reduce the overall cost of development and improving cross platform knowledge between development and testing teams

Documenting corporate systems and their attributes using Microsoft Access, Visio, and Excel to gain an understanding of where redundancies existed and could be reduced to save operating cost

Developing, documenting, and managing use cases, scenarios, and process flows using Rational Rose to ensure an overall enterprise view in support of such projects as "The Neighborhood Built by MCI"

Developing and presenting PowerPoint presentations using NetMeeting to collaborate with team members from around the country to save travel cost

Domain Engineer, Wholesale Systems

Bridging the gap between end users and the development staff to ensure all requirements were addressed and understood prior to the start of coding

Analyzing, negotiating, and documenting both internal and external user requirements using RequisitePro, Microsoft Access, Word, and Excel to ensure development was on target from day one

Developer Manager, Wholesale Systems - Call Processing Software

Providing direct supervision and guidance to a diverse staff of C, C++, UNIX, and Java developers supporting Traffic Mediation, Rating, Media Distribution applications responsible for processing $150M of long distance traffic each month

Encouraging the sharing data and knowledge between requirements, development, test, and operations team throughout the software development life cycle

QA Manager; Wholesale Systems - Software Quality Assurance and Configuration Management

Growing a staff of 28 testing and configuration management specialists into a highly motivated and cohesive team responsible for supporting fully integrated system testing

Ensuring quarterly release schedules were realistic and achievable using Microsoft Project

Overseeing the scheduling of test environments supporting AS400, IBM, Sun, and Tandem equipment running Sybase and Oracle databases supporting both web-based and stand-alone applications

Developing initial timelines using Microsoft Project and high-level Test Plans using Mercury Test Director based on the requirements specified in the Functional Specification Document

Developing test plans, procedures, UNIX, and SQL scripts and supporting test data to validate variety web applications

Military Service

1972 to 1992 - United States Air Force, Worldwide

Senior Master Sergeant Retired - Security Clearance: Top Secret-SBI Inactive

Communications, Command and Control; Current Operations and Strategic & Tactical Planning

Managing the daily operation of a national level command center consisting of three independent work sections with over 30 assigned personnel from all branches of military service

Overseeing the USTRANSCOM Command Center software development and hardware integration efforts by the Jet Propulsion Laboratory (JPL)

Providing both platform and one-on-one training resulting in the training of over 1000 staff officers and non-commissioned officers per year on the Joint Planning Operation and Execution System (JOPES)

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