Customer Service Medical Assistant

David Szeto, RMA

acz70g@r.postjobfree.com • San Francisco, CA 94102 • 415-***-****

REGISTERED MEDICAL ASSISTANT

PROFILE

Registered Medical Assistant and Certified Phlebotomy Technician

HIPAA Regulations knowledgeable and ethics

Basic Life Support for Healthcare Providers Certificate

Familiarity with private indemnity, PPO, HMO, and government insurance plans

Knowledge of billing and coding principles and claims process

Developed fundamental skills such as phone reception and word processing

Appointment scheduling and medical record filing

Bi-lingual - Chinese

Customer Service and Sales, 7 years’ experience

Software: MS Office; Word, Excel, and PowerPoint - Type 55 wpm

EDUCATION

Bay Area Medical Academy, San Francisco, CA 2017

Phlebotomy Tech, Certificate

Allied Medical School, Inc., Laguna Hills, CA 2011 -2013

Medical Clinical Assisting, Certificate

Medical Administrative Assisting, Certificate

Grand Canyon University, Phoenix, AZ 2007 - 2011

Bachelors of Science Psychology, Degree

Golden Gate University, San Francisco, CA 2013 - 2017

Masters of Human Resource Management, In Progress

PROFESSIONAL EXPERIENCE

San Francisco General Hospital Phlebotomy Externship Student/80 hours 2017

Followed infection-control and safety procedures in carrying out daily phlebotomy functions

Performed blood draw via venipuncture and capillary puncture techniques

Collected blood samples and documentation accurately

Recharge Medical & Day Spa, San Francisco, CA Medical Assistant Extern/160 hours 2015

Practiced Fusion software for medical billing and reimbursement

Interviewed, took vitals, and prepared rooms for patients prior to seeing physician

WORK EXPERIENCE

Mosaic, San Francisco, CA Samsung Experience Consultant 2016 to Present

Samsung Brand Ambassador for its smartwatch at Macy’s

Maintain presentation and inventory of the smartwatches

Market Source, San Francisco, CA Sales Associate 2013 to 2016

Answered calls for electronics/mobile departments and cashier duties in Target

Maintained Mobile kiosk presentation, update sale signs, flyers, and demo phones

Resolved guest requests and concerns for electronics and mobile-related needs

Sales Associate, Office Depot, San Francisco, CA 2008 to 2013

Maintain balanced cash drawer as well as customer service as cashier

Assist Copy and Print department for making copies or fax

On the floor customer service, restocking and organization of merchandise

Army Reservist, Vallejo, CA CBRN Specialist 2004 to Present

Maintained Chemical, Biological, Radiological and Nuclear (CBRN) equipment

Operated decontamination equipment in the event of a disaster

Exposure to toxic agents while wearing CBRN protective equipment

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