Curriculum Vitae

Supriya Sargar

Wahab Chawl no 313,

Amboli Naka S.v Road

Andheri west

Mumbai - 400058

E-mail: acz6zx@r.postjobfree.com

Mob: +91-882*******

OBJECTIVE STATEMENT

Seeking an innovative and challenging career, in a professionally managed and dynamic Organization, that will provide me the opportunities for professional growth, development and responsibilities to contribute towards the Organization.

SUMMARY OF QUALIFICATION

TYBA

SUMMARY OF SKILLS

• Team Leader,Positive Thinker, Quick Learner

• Good command over Internet, MS Office, Operated POS(Point of Sale Management) system

• Firm Hold over English language and also Hindi, Marathi

PROFESSIONAL BACKGROUND

Company Name: Lakme Lever Pvt Ltd (HUL), Mumbai

Job Title: Customer Experience Manager

Duration: 13th April 2015 – Present

Job Role:

- Managing Salon

- Handling Customer Complaints, Customer Delight and ensuring to fulfilling their needs; Staff management, Handling staff grievances.

- Managing Inventory along with Product Retail

- Maintenance of Hygiene and Safety in the Store

- Database Management along with Telesales and closing the daily tasks in the database

- Preparing weekly and monthly reports and maintaining weekly and monthly remittance

- Handling Petty cash and monthly expenses of the store and ensuring there is sufficient consumables available in the store

- Assisting my ABM(Area Business Manager) in achieving the assigned target which includes combination of Service & Product Sale in the Salon

2. Company Name: VLCC

Job Title: Guest Relationship Executive

Duration: 13/12/2013 to 15/01/2015

Job Role:

- To greet personal and telephone callers according to the existing Service Standards and find out the nature of their enquiry.

- To provide relevant information to clients or refer them to appropriate departments within the centre

- schedule/reschedule appointments for clients after referring to appointment planner and coordinating with respective experts at the centre

- To reconfirm appointments or make reminder calls to clients who have specifically requested for a particular service

- To assist in the promotion of products and give information on prices and relevant details to customers

- To receive the customer's payment in cash, through cheque or credit card payment, record these payments in the software, and provide change to customers accordingly.

- Cash checking in co-ordination with the Centre Head To ensure systematic cash handling and maintenance of cash register . To keep records of amounts received and paid, and regularly check the cash balance against this record.

- To receive all stocks and issue the same - Judiciously manage stock levels and accordingly assist in planning the foresight along with the Centre Head / Slimming Head & Beauty Head

- To maintain stock records and prepare inventories

- Follow Up / Corporate Event based data / Client Creation - RBS & Retail, generation of service slip for RBS, changes in service slip and billing, generation of retail sale invoice, entry of package booking and invoice.

PERSONAL DETAILS

• Date of Birth: 16/05/1991

• Marital Status: Unmarried

• Languages Known: English, Hindi, Mother Tongue

• Hobbies: Dancing & reading

Declaration: I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Supriya Sargar

Contact this candidate