Customer Service Administrative Assistant
Resume:
Nekesha Hawkins
Matteson, Illinois 60443
*.*****@*****.***
Summary of Achievements
Objective:
Seeking a challenging and rewarding position with a company that will allow me to fully utilize my ten years of experience as an administrative assistant and customer service representative. I will use my skills, hard work and dedication to
Professional Skills:
● Software Applications: Microsoft Office, Word, Excel, and Power Point
● Typing 45 WPM
● Data entryimprove the company while learning so I can grow professionally.
● Switch Bord Operations
Professional Experience:
Macy’s Chicago – Customer Sales Associate 2009– Present
● Position requires extensive customer service to promote a friendly environment. Responsible for introducing new merchandise and sale events to customers. Assist customers with locating merchandise throughout shoe department, and several different departments throughout the store. I BM – Customer Service Representative 2003 – 2005
● Order placement for computer parts, software, and computers
● Placed orders via email, phone, mail, and fax
● Position required attention to detail, courtesy, and quick decision making City of Chicago, Department of Administrative Hearings, Municipal Division – Administrative Assistant 2001 – 2003
● Data entry of wage garnishments and police tickets
● Notified location of impounded vehicles and amount to recover
● Scheduled court dates and mailed letters informing customers of debt
● Organized office files
● Assisted hearing officers
First Securities Investment banking Firm – Administrative Assistant and Receptionist 1999 – 2001
● Prepared presentations for Executive Board meetings
● Received and directed incoming client’s calls
● Handled customer inquiries for stocks, bonds and mutual funds
● Created form letters to solicit new customers
Education:
● Northeastern University, Chicago – Psychology - Business
● Computer Learning Center – Computerized Business System s References: A vailable Upon Request
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