Eliza Artiaga

E-mail: acz6yl@r.postjobfree.com

Mobile: 050-***-****

Birthday: January 10th, 1981

Single

Dubai

Objective:To secure a position which will allow me to utilize my Educational, administrative, and communicational skills. To have the best department, that share my vision of success, set goals higher than mine and develop strategy methods of training and setting Excellence in standards.

Profile:Versatile, outgoing individual, yet totally discreet. Capable in observation and knowledge of the genuine problems of the hotel and restaurant industry. Understand distinctions necessary in Development of high levels of service and satisfaction. Enthusiastic to learn more and contribute to achieving the goals of Mystery Shoppers High-profile, private clientele.

Qualifications

Part of Four Seasons Hotel Task force opening 7 Hotels and Resorts all around the world including Four Seasons Miami, Four Seasons New York, Four Seasons Jackson Hole, Four Seasons Costa Rica, Four Seasons Budapest, Four Seasons Buenos Aires.

Speak Fluent English, Spanish, and Portuguese.

Fidelio & Opera

Market Matrix

Micros

Sales Strategy Course

Risk Management Course

Department of the Year Award 2012

Hotel of the Year Award in New Zealand 2009

Four Seasons Hotels Housekeeping & F&B intense 18 months on the job training

Education

Nautilus Middle School Miami, Florida, United States

Miami Beach Senior High School Miami, Florida, United States

Degree in Psychology, Havana

Employment

August 2016- Present

Director of Operations

Rixos Bab Al Bahr

Ras Al Khaimah

650 Hotel Rooms and Suites Ultra All-inclusive concept

15 Food & Beverage Outlets + Night Club

Achievements

? Improving TripAdvisor to be on Top 2 in Ras Al Khaimah

? Was able to guide the team to win the 2016 Trip Advisor Traveller?s choice award and is listed as the 4th best hotel for families amongst all the hotels in the United Arab Emirates

? Guided team to win 2017 HolidayCheck Award

? Making sure entire hotel operations is covered and all guests are satisfied from check-in until check out

January 2016 August 2016

Executive Assistant Manager

Pre-Opening Project

Dusit D2 Hotel & Resorts

238 Hotel Rooms & Suites

Dubai, UAE

Achievements

Make sure high calibre staff is hired

In charge of entire hotel Operations Capex, FF&E, OS&E

Make sure staff are well train and adhere to New Dusit D2 brand concept

Responsible in creating uniform designs and restaurant concept

April 2012- Jan 2016 DusitThani Dubai

Director of Rooms Division

321 Hotel Rooms and 80 Residential Apartments

Dubai, UAE

Achievements

Improved booking.com score from 7.7 Raking to 8.1

Controlled costs with considerable reduction of 2.5%

Fostered significant increase in converting Booking.com to Dusit.com

Exceeded Budget by 25%

Achieved a 4% average on Rooms Divisions Employee Turn over

September 2011March 2012

Sofitel Abu Dhabi Corniche Pre Opening team

Director of Rooms Divisions and Acting Training Manager

282 Luxury Hotel Rooms & Suites

Abu Dhabi

Achievements

Implemented entire DOR Sofitel Standards, Best practices, Manual, and entire Pre Opening details

Created from scratch Hotel Budget, FF&E, Capex and Critical Path

Supported Human Resources Department as a Acting Training Manager making sure entire staff training was done and schedule by each batch of staff that arrived for the pre-opening. Making sure entire staff had completed all Sofitel standard training as per Corporate requirements

Guided staff and train team on Service Luxury and Life is Magnificent Sofitel Program

October 2010- September 2011 - DOR / Excom

Grand Millennium Al Wahda

850 Rooms and Apartments 256 Residencies

Abu Dhabi, UAE

Achievements

Re-Launched the performance management system with several customizations from corporate program

Developed entire Rooms SOP and Policies

Developed guest return program and recognitions

Trained entire staff on service of Excellency

Pre-Opening May 2008 October 2010- Hotel Manager

Sofitel Hotel & Spa Queenstown 450 Suites and 5 F&B Outlets

New Zealand

Achievements

Set up operation from scratch creating Manuals & Trainings

Achieved Hotel of the year award in New Zealand 2009

Exceeded Budget by 10%

Decreased employee turnover from 85% to 40%

Pre-Opening May 2002- May 2008 Director of Rooms Division

Four Seasons Hotel Miami 221 Rooms 39 Suites 160 Condominium 400 Residencies Brickell Avenue, Miami USA

Achievements

Utilized as Task force in order to open 7 Four Seasons Hotels & Resorts all around the world

Trained over 1000 employees on Four Seasons Service Excellence & White gloves program

Set up designated Trainer program which was later on was taken as standard and implemented for entire group

September 2000-May 2002 Front Office Manager

Four Seasons Pierre 189 Rooms and Suites

New York City USA

Achievements

100% Development Plan achieved for every single employee.

Implement the RC Gold Standards, personally, helped with the development and understanding of the service.

August 1998- August 2000 Front Office Supervisor

Indian Creek country club and Spa 350 Rooms and Suites

Miami, USA

Achievements

Reference on Request

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