Ossama Khattab

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Ossama Khattab

Summary

I have an extensive 24+ years of experience in IT, Software Devlopement,business, finance, and management fields, combined with broad detailed knowledge in Telecommunication and Information systems solutions, and banking industries.

I acted as a corner stone in launching Vodafone Egypt’s data center including its tier level, design, capacity planning, and future forecast along with building related serving teams from scratch (Capacity Planning,Project management, Operations, and Budget control).

Securing the backend IT datacenter, it was time to move forward to cover the back office layer of the department to utilize my best practice experience to setup the required management and operations processes due to its lack.

I contributed in Managing almost all the implementation and upgrades of the applications in Vodafone Egypt from the infrastructure side & capacity planning. Those applications includes ERP),Billing, Data Warehouse, Revenue assurance etc..

Also I managed the IT Projects including building and preparing the Network Operation Center (NOC) site from IT perspectives including building its IT data Network,providing the Desktops & Laptops & SW and Central monitors

Always providing multinational consultancy alternatives for critical choices [Mobile operators acquisition, Credit Suisse & Credit Suisse First Boston Banks major projects).

And in order to accomplish such projects, it’s a major part of my duties to excel in the following activities:

Service Level Management

Design & managing Banking application

Solution Architecture

IT Operation budget management including CAPEX & OPEX\

IT Capacity Planning

Disaster Recovery Planning & Inplementation

Outsource Management

Release Management.

Data Center Infrastructure Management

Infrastructure Service Architecture and integration

Multinational Vendors management and negotiation skills [HP, EMC, IBM, Oracle ..]

Configuration & Change Management

Business Continuity Planning and disaster Recovery.

Enterprise Storage Administration and planning

Business, Resources & Services Capacity Management

Project management.

Solid Hardware systems architecture

Solid experience with budget planning & reporting

Historical analysis, trend spotting, usage extrapolation/interpolation

Data Center Infrastructure Management

Multinational teams engagement.

Software design and development & Customer Support

ITIL implementation

Salesforce implementation & management knowledge

Personal Data

Nationality: Egyptian

Marital status: Married

Military status: Completed

Education

Post Graduation Studies (American University in Cairo - AUC)

Professional Certificate in Computer Systems & Applications

B.Sc. in Accounting

Faculty of Commerce (Cairo University)

Competencies

Vendor management

Business process improvement

IT management

Budget Management

Project Management & cost planning

Data centers management

Results-oriented

Platform capacity planning

Analytical and interpersonal skills

Proficient in generating logical solutions to meet business challenges

Policies and procedures of IT development and operations knowhow.

Team-oriented and excellent communicator

Strategic planning

Outsourcing management

Work Experience

August 2016 – Present

Operation Director MTN Uganda

Managing the area of infrastructure (Including Datbase Servers, Storage Network ) and End user Support for 5 OPCOS (HUB & 4 OPCOS)

Managing the IT Services in 4 OPCOS including the Service mangements area (Change and release managment) End user support, Data Centers.

Apr 2014 - August 2016

IT Director ZasSoft

Managing and providing technical proposals/offers for international organization. & Health care firms that covers various IT areas as Data centers, Capacity Planning, Infrastructure Architecture,Application Support, SLAs. outsourcing management & Managed Services..

Apr 2012 – Mar 2014Vodafone

IT Capacity Planning & availability Senior Manager

Covers the area of controlling the end-to-end IT Operations service environment to enable delivery of IT Operations services within agreed service levels and budgets including service relationship with the internal customer.

The role includes delivering service program objectives, showing visible commitment to service Improvement and maintaining service levels.

The role ensures that quantitatively and economically tenable IT Operations capacity is always available to cater for the business in terms of transaction volume, processing time and response time.

The role is responsible for managing projects area in IT operations (e.g. customer operation, retail, offshore call centers etc.).

New HW /SW vendor's evaluation. Preparing HW Strategy & long term planning analysis and design.

Infrastructure Service Architecture and integration.

Dec 2010 – May 2012Vodafone

Desktop Senior Manager

Manage planning, designing, developing, deployment & support of all enterprise back office systems.

Manage 3 main functions (Microsoft Systems, Remote sites support, Hardware acquisition and IT Warehouse management), all services are based on ITIL Service management. The role covers Problem management, Configuration and change management, capacity planning, and SLA management.

Manage support for Marketing products & services pilots and Microsoft implementations servicing Vodafone customers, and Provide IT Support for Vodafone Retail and Franchise stores and Exclusive dealers and partners In addition of financial management for both CAPEX and OPEX for the Desktop unit.

Infrastructure Service Architecture and integration

Salesforce implementation & management knowledge

Aug 2006 – Dec 2010

IT Operations Delivery Senior Manager Vodafone

Responsible for managing the end-to-end service environment (Including Capacity Management area) to enable the delivery of IT Operations services within agreed service levels and budgets including a service relationship with the internal customer.

Responsible for managing the following: Develop & Implement SLA's related to IT operations CAPEX & OPEX Management & Coordination Negotiate and ensures internal departments' satisfaction for the IT operations services provided. Design & maintains IT Operation Service Improvement Program Produce Capacity Plans in line with the organization's business planning cycle, identifying Capacity requirements early enough to take account of procurement lead times Produce regular management reports which include current usage of resources, trends, forecasts, and performance enhancement recommendations.

Sizing all proposed new systems.

Infrastructure Service Architecture and integration

Jan 2000 – Sep 2006

Capacity Planning Manager Vodafone

Responsible for ensuring that there is an adequate IT Capacity to meet business required levels of service and for ensuring that senior IT management is correctly advised on how to match Capacity and demand, and to ensure that use of existing Capacity is optimized. Also the role includes Infrastructure Service Architecture and integration

Oct 1998–Dec 2000 Vodafone

Senior UNIX Administrator

Joined Vodafone Egypt at its critical launch time as the first Egyptian Administrator; responsible for administering the Mission critical systems include High End Unix platform & Enterprise storage & backup

Mar 1994 – Sep1998 EDS(Now HP)

Project Manager, Senior Designer and Developer

EDS is a leader in the Global Information Services Industry in the Banking, securities and related financial services markets.

Worked in the following projects:.

Incoming Confirmation Project deals with the incoming confirmation for the trades. I was responsible for the total design (customer: Credit Suisse First Boston UK), managed the Project and contributed in the development in Egypt. This Project is done on MVS (mainframe) using DB2 as a Database Engine and HPS for the processing and Power Builder 5 for the interface.

Managed GUI Development and Support of existing Front Office product (Axiom).

Nov 1992 – Mar 1994 Shawky& Co Deloitte Touche and Tohmatsu Int.

Developer

My role was developing the Accounting Packages to Prestigious clients (International Oil Company as Tamoil).

Apr 1991 – Oct 1992 Egyptian Tank Plant

Designer & Developer

My role was to design & develop the Financial Packages to be used by the Financial Department In the firm.

As a part of my job I was the Unix System Administrator on the NCR 600 MACHINE

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