Manager Customer Service
Resume:
Dear Manager,
I am looking for a position in a fast-paced environment. I have extensive experiences in import- export business management, garments merchandising, men’s fashion retail products, hotel management, restaurant management and electric products. My organizational and time management skills allow me to excel in product merchandising and management duties. I thrive in a team sale and management environment that allows me to work with customers to meet their individual needs. I am confident that my experience in different industries would make me a great asset to your team.
Thank you for your kind consideration. I look forward to meeting with you very soon. Sincerely,
Md Matiur Rahman
E: acz6tm@r.postjobfree.com
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OBJECTIVES AND SUMMERY
Md Matiur Rahman is very experienced as a store manager with a demonstrated history of working in the Iron Minerals and Ready Made Garments industry. Highly skilled in Import, Export, Global Sourcing, Entrepreneurship, International Marketing, International Business, Hotel management and Leadership profession. Strong research professional with a Post Graduate Studies focused on Global Business, Marketing, Trade and Commerce from Thompson Rivers University, British Columbia Canada as well as Independent University, Bangladesh. As a team member, I would be exceptional personnel and very much acquainted with people’s behaviour and nature. I am an individual who takes pressure as an opportunity and every scope of work in any sort of environment a chance to prove my competence and intelligence. So that, I am looking to escalate my experience in chain business (e.g. retail or hotel) here in Canada. I am able to communicate effectively with others in the workplace and believing I am a positive influence, an encouraging individual who is self-motivated as well as energetic. EMPLOYMENT HISTORY
Tip Top Tailors (A Subsidiary of Grafton Fraser Inc. Canada)
Position: Senior Sales Associate and key holder
Duration: September, 2015 - Current
Responsibilities:
1. In depth knowledge of menswear, tuxedo/suite rental procedures and the rules of formalwear.
2. Providing consultations with couples and grads to create their unique formalwear looks. 3. Audit and file all paperwork, organize wedding groups and “Grad Rep Program” 4. Communicate with rental customers and provide rental fittings. 5. Extensive knowledge of readymade garments products, styles and store protocols i.e. Cash register operation, returns and exchanges, shipping and receiving merchandise, closing and opening procedures.
6. Building personal relationships with clients by continuously providing exemplary customer service in independent and team setting.
7. Supervising junior associates and conferencing with corporate management.
Maverick Motor Inn Kamloops, BC Canada
Position: Front desk associate and night auditor
Duration: March, 2016 - March, 2017
Responsibilities:
1. Greeting and register guest as well as assigns rooms. Accommodates special requests whenever possible.
2. Assists guest in preregistration and blocking of rooms for reservations. 3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
E: acz6tm@r.postjobfree.com
Website: https://www.linkedin.com/in/sshojib90
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4. Keep tracking room status and ensure guest safety. 5. Presenting different room options and alternatives to guests and offers assistance in making choices.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 7. Educating guests about hotel location and types of available rooms as well as the activities and services of the property.
8. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
9. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. 10. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
11. File room keys ( only for manual rooms)
12. Process guest checkouts.
13. Performing cashier related functions like posting charges to guest accounts, raising paid outs, currency exchange.
14. Keep following procedures for issuing and closing safe deposit boxes used by guests. 15. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 16. Uses proper telephone etiquette.
17. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid outs and foreign currency exchange etc.
Burger King
Position: Cashier and manager (Valley view Kamloops)
Duration: June, 2015 – August, 2015
Concorde Garments Group
Position: Intern and Trainee Merchandiser
Duration: January, 2014 – April, 2014
M/s. Rajib and Brothers (A registered leading global Iron-minerals material Importer & Distributor)
Position: Store/Branch Manager (Full-time)
Duration: December, 2013 – December, 2014
Hotel 71 (Dhaka, Bangladesh)
Position: Front desk attendant and night auditor
Duration: January, 2012 – December, 2012
Responsibilities: Greeted our guests cordially, made reservation room, banquet hall and restaurant. Communicating with Intra Company and supervised three, other associates member as well as did night audit weekly basis.
M/s. Rony and Brothers (A concern of R & B) Dhaka, Bangladesh
Position: Store and Marketing Manager (Part-time)
Duration: January, 2010 – December, 2013
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M/s. Rony and Brothers (A concern of R & B) Dhaka, Bangladesh
Position: Sales Representative (Part-time)
Duration: January, 2006 – December, 2009
EDUCATIONAL BACKGROUND
Thompson Rivers University (TRU)
Program: Post Baccalaureate Diploma in International Business management
Expected to be graduate in 2017
Independent University, Bangladesh (IUB)
Program: Bachelor of Business Administration (BBA) in International Business and Marketing
Graduated in Summer 2014
Shanto-Mariam University of Creative Technology
Program: Post Graduate Diploma in Apparel Merchandising and Fashion Design
Graduated in Fall 2012
REFERENCES
Mr. Taki Papadopoulos
Manager at Tip Top Tailors (Aberdeen Mall, Kamloops BC)
E: acz6tm@r.postjobfree.com
Professor Dr. Afzalur Rahman
Professor School of Business and Marketing at TRU Kamloops BC
E: acz6tm@r.postjobfree.com
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