Customer Service Administrative Assistant

Amari Lundy

**** ********** **** ***** *******, GA 30058 Cell: 678-***-**** Home: 404-***-****

acz6ri@r.postjobfree.com

Professional Profile

Detail-oriented, hard-working, and dedicated individual looking to secure an entry level postal service position and display excellent customer service, organization and communication skills.

Skills

Computer proficient

40 WPM typing speed

HIPPA, CPRS, AND VISTA knowledge

Patient scheduling

Capability to manage and coordinate several activities efficiently

Word processing

Strong communication skills

Exceptional customer service

MS Windows proficient

medical terminology

carries out duties independently within the frameworkof established procedures.

Adaptive and creative

Employee training

Cash handling

Self motivated

Highly observant

Excellent memory

Quick learner

Good mathematics and comprehension skills to avoid mistakes

Professional demeanor when working with customers and coworkers

Extremely organized in all paperwork record keeping sorting.

Work History

MSA april, 2016– current

Atlanta Va Medical Center 1670 clairmont rd Decatur, ga,30033

Politely assisted customers in person and via telephone.

Effectively managed a high-volume of inbound and outbound customer calls.

Accurately documented, researched and resolvedservice issues.

Professionally and courteously verified appointment times with patients.

Strictly protected the confidentiality of all information related to patient care activities.

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Performs clerical and administrative functions to maintain patient data charts.

Coordinates patients' schedules and clinic flow

greeting patients in person and by phone, and documenting patient concerns and obtaining patient records

Utilized Veterans Health Information Systems and Technology Architecture (VistA) packages and Computerized Patient Record System (CPRS) to ensure all physician orders for lab, x-ray, specialty exams and return appointments are scheduled appropriately

Review Health Insurance Portability and Accountability Act (HIPAA) policies and procedures

Performed handling mail, mailing patient appointment letters, filing and making copies

Responsible for weekly monitoring and corrective actions of duplicate provider appointments, scheduling errors and recall program follow-up

Took and relayed incoming calls/messages to doctors and staff personnel; utilize knowledge of medical terminology and their abbreviation

Determined the nature of the patient's medical care needs and acted accordingly

Consistently demonstrated that new knowledge and skills gained from education were incorporated into actual practice

Notified Patient Aligned Care Team (PACT) when a patient arrived to received care

Verified and updated insurance information and demographics into the databases scheduled appointments for Veterans needing care

Completed and routed consult requests for patient activities and verify treatment procedures

Lead barista and cashier August 2014– November 2015

Atlanta VA medical center 1670 clairmont rd Decatur, GA 30032

Spoke with patrons to ensure satisfaction with food and service Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Provided an elevated customer experience to generate a loyal clientele.

Routinely answered customer questions regarding merchandise and pricing.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Developed reputation as an efficient service provider with high levels of accuracy.

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Managed work flow to exceed quality service goals.

Trained new team members with positive reinforcement and respectful, encouraging coaching.

Maintained regular and consistent attendance and punctuality.

Conducted successful cash audits at the end of each shift.

Constantly expanded personal knowledge of coffee styles and varieties.

Cleaned counters, machines, utensils and seating areas daily.

Developed and demonstrated skillful and creative art to engage customers.

Complied with standards for merchandising, stocking and storing product.

Prioritized drink requests while managing interruptions.

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Made and served café beverages per day with speed, quality and consistency. Performs tasks such as, answering phones, entering time and attendance records.

Usher, Concessions, and Cashier May 2014– August 2014

AMC Theaters 2042 Lawrenceville Hwy F22 Decatur, GA 30033

Proficient guest service, administrative and follow-up skills Maintain facilities that are clean, safe and in good repair Control access to theater by greeting, directing guests and tearing tickets Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.

Answered calls addressing customer inquiries, solving problems and providing new product information.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including lobby presentation.

Server, Host, and Cashier November 2013– May 2014

Steak and Shake 2839 N. Druid Hills Rd. Atlanta, GA 30329

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Spoke with patrons to ensure satisfaction with food service.

Education

Associate Of Science Biology Pre-Med

University of West Georgia

1601 Maple St., Carrollton, GA 30118 TBA

Certifications

Business and Computer Technology

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