Leandra F Castel

**** *. ******** **

Davenport, Iowa 52804

Home: (563) – 940-9553

Competent in the following areas: Records Management, Time Management, Data Entry, excellent customer service skills, strong organizational skills, exceptionally organized and works well in high traffic office setting.

Competent and highly organized in the following areas: Communications, Accounts Receivable/Payable, Microsoft Office, MS Outlook, Excel and Power Point.

WORK EXPERIENCE:

Shelter Insurance, 2422 E. Kimberly Road, Suite B, Davenport, IA 52807

563-***-****

Receive calls and visitors and depending on the request of the customer I will make sure they are directed to the appropriate program and personnel, follow procedures and operations of the company. Schedule/reschedule appointments, maintain online scheduling system, complete associated appointment documentation. Check email and fax, complete correspondence with clients and vendors. Maintain a clean and well organized office space, stock front area with documentation needed, manage current client files (electronic and paper), file.

Accomplishments

As an Insurance Assistant work alongside Insurance Agent and review, evaluate and categorize incoming documents to ensure accuracy and appropriateness of data. Preparation of insurance forms and documents such as vehicle identification cards and policy endorsements to support acquisition and retention of profitable business. Provide additional support to department including responding to customer inquiries, check processing and variety of other tasks as requested. Use of various computer applications to enter and retrieve necessary customer data. Identify specific reason for customer inquiry and direct customer to appropriate department. Provide guidance to other employees with less experience in a particular subject matter. Adept at organizing policy files coordinating communication between agents and clients and getting answers to client questions.

Los Portales / Azteca Mexican Restaurant, 1012 E Kimberly Rd Davenport, IA 52806 563-***-**** /563-***-****

As Lead Cashier: Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Certified Nursing Assistant – CNA at Scott Community, my clinical hours were completed at the Kahl Home. Provide patients' personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths. Provide activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Provide adjunct care by administering enemas, douches, non sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints. Maintain patient stability by checking vital signs and weight; testing urine; recording intake and output information. Provide patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor. Document actions by completing forms, reports, logs, and records. Maintain work operations by following policies and procedures. Protect organization's value by keeping patient information confidential. Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and standards. Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure. Enhance nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and Qualifications:

Multi-tasking, Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion and Maintenance, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain Management, Acute/Critical Care.

My experience working as a volunteer with Quad City Ballet Folklorico,

I assisted the instructors in training other dancers with their dance routines. Tae Kwon Do as a black belt, I instructed other students with their forms in preparation for their next belt test requirement. This has prepared me for the work environment. I work independently with minimal supervision as well as a team member in a group setting.

I am precise and punctual in performing my daily duties. I communicate well in a clear and concise manner. I am a very trustworthy and hardworking individual.

EDUCATION:

Record Keeping

Intro to Business

Cultural Tapestry

Applied Economics

Computer Skills:

Microsoft Word

Microsoft Excel

Microsoft Power Point

2007 Kimberly Center, Davenport, IA

2006 West High School, Davenport, IA

Scott Community College, Certified Nurse Aide Refresher, February 2017, 8 hours

Scott Community College, Certified Nurse Aide, June 2009 75 hours

Kaplan University, Davenport, IA

ADDITIONAL INFORMATION:

June 10, 2006 A Plaque from Augustana College, Quad City Arts for

showing extraordinary effort as a member of the Ballet Folklorico

October 13, 2006 Letter of Appreciation from the Corps of Engineers

for taking part in the Hispanic Heritage Month celebration

April 24, 2006 Certificate of Appreciation from the Corp of Engineers

for taking part in the Diversity Week Celebration

2003 Black Belt Certificate from the American Tae Kwon Do Black Belt

Federation

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