Technical Support Project Management

MIGUEL CARRANZA

PHONE +1-501-***-**** / +(503-******** • E-MAIL **********@*******.*** • SKYPE:MACARRANZA

PROFESSIONAL EXPERIENCE

Omnisport, S.A. de C.V.

IT Manager (January 2013 – to date )

Support the company in the fulfillment of its business objectives by making an effective and efficient management of ICT resources, aligning the IT Department s objectives to those of the business.

Work with the company s functional area managers in defining and planning strategic projects.

Elaborate and oversee the fulfillment of IT s strategic plans and projects.

Handle IT budget and ensure cost effectiveness

Develop and oversee implementation of security policies and procedures for safeguarding the integrity and confidentiality of the business information, network and systems.

Sigma, S.A. de C.V.

Infrastructure and Technical Support Manager (January 2010- January 2013)

Supervise and coordinate all maintenance, support and projects regarding the corporate IT infrastructure (C.A., México, E.U. and the Caribbean).

Coordinate all support tasks, maintenance and updates to all corporate services: SAP ERP, email, collaboration, databases (Oracle, MS SQL, MySQL), storage systems, networking, monitoring and information security.

Coordinate end-user technical support activities, leading the Technical support team for Central America and the Caribbean.

Lead projects for updating and improving IT Infrastructure and systems.

Design and implement disaster recovery strategies using on premise or cloud base resources (Amazon and VMWARE).

Design and implement security policies, as well as monitor and manage the corporation s firewalls and network WAN links.

EDP Sigma (Subsidiary to Sigma, S.A. de C.V.)

Storage and Virtualization Specialist Engineer (May 2005 – December 2009 )

Analyze client requirements, architect, and implement the solutions that best fit their individual business and technological needs.

Prepare and present technical proposal to the client.

Train customers in the IT solutions they acquired.

Post-sales follow-up and support (SAP ERP, HP Storage, EMC Storage, HP Servers and VMware ).

SAP Basis Administrator - Infrastructure Administrator (2002-2009)

Responsible for provisioning, maintaining, administering and coordinating all support activities pertaining to the corporation’s ERP landscape as well as its data warehouse solution for all 26 companies across 8 countries.

Coordinate all support and maintenance activities for all corporate services: email, file services, collaboration services, databases, legacy systems, ERP, SAN environments, and firewalls.

Coordinate network management and support activities with the company’s network administration team as well as define and implement network security policies.

Install, upgrade, configure and support the corporation’s SAP systems such as Advanced Production Operations, Business Information Warehouse, Enterprise Portal, and Internet Transaction Server.

Extensive knowledge of MS Windows operating systems, services and application software: Windows Server, Windows for desktops, DNS, DHCP, ADS. Intermediate knowledge of Linux, UNIX, and Lotus Domino/Notes.

Develop and implement company-wide IT resources monitoring (e.g. Nagios) and security policies.

Application Developer – Oracle/ABAP (1998-2001)

ABAP development team Coordinator for the corporation’s SAP implementation project (FI-CO-TR).

Designed and developed web applications for SAP ITS technology.

Work with the networking team to identify and implement technologies to allow appropriate growth and expansion of the network and supporting services.

Migrated and upgraded in-house-made character based Oracle applications to the new Oracle Developer 2000 platform.

Desktop Support for end users.

Web Master (1997-1998)

Designed and implemented the corporation web portal: Interviews with corporate managers were conducted in order to determine information requirements and the need for individual company’s web presence.

Development of web-based applications using: HTML, ASP, Java, Perl and VBScript.

Installed and managed the corporation’s web and mail servers.

Technical Support for end users.

EDUCATION

2012 – 2015 ISEADE/FEPADE San Salvador, El Salvador

MBA in Finance

1993 – 1997 Harding University Searcy, AR, USA

B.S. in Computer Science / B.A. in Mathematics

Aug.-Dec 1995 Harding University in Florence Florence, Italy

General studies in European culture

TRAINING

Project Management Conceptual Framework – American Business School (San Salvador, March 2017)

Cisco Certified Network Associate Parts 1-4 – ITCA (San Salvador, January - December 2016)

Business Intelligence - American Business School (San Salvador, September 2016)

Data Management Fundamentals - American Business School (San Salvador, August 2016)

ISACA Parts 1 & 2 – IT Governance – UDB (San Salvador, March 2016)

Information Security ISO/IEC 27000 – American Business School (San Salvador, September 2015)

Business Transformation Conference – IBM (Mexico, May 2015)

Disaster Recovery Planning – American Business School (San Salvador, March 2015)

Business Continuity Planning – American Business School (San Salvador, March 2015)

Project Management – IT Learning (San Salvador, November, 2014)

ITIL Foundation – Pink Elephant (San Salvador, October 2014) - Certification acquired

EXA Forum – IBM (Dominican Republic, March 2013)

“Self Management” Seminar- GCC Internacional (San Salvador, September 2011)

Team Building/Interpersonal Relations Seminar – Valor Humano ( San Salvador, August 2011)

The leader as a coach, Strategies to manage and motivate people – IAVEC (San Salvador, June 2011)

Break Through to Prime – Adiezca S.A. de C.V. (San Salvador, Mayo 2011)

“Getting Things Done” – Time Management Seminar (San Salvador, 2010)

SAP Sales Professional – SAP Partner Certification.

Symantec Backup Exec 12 (Guatemala, August 2008) – STS/SSE certifications acquired

VMware Infrastructure 3 (San Francisco CA, October 2007) – VCP/VSP certifications acquired.

EMC Insignia Products: AX150 and Retrospect (Bogotá, December 2006)

Veritas Commercial Products Class (San Salvador, August 2006)

Symantec Backup Exec 10d for Windows Servers (San Salvador, August 2006)

HP StorageWorks 3000/5000 EVA Service and Support (Colorado Springs, CO, July 2006)

HP StorageWorks 4000/6000/8000 EVA Svc. & Suppt (Atlanta, GA, February 2006)

HP EVA 3000 Configuration and operation (San Salvador, January 2005).

Introduction to CMMI Version 1.1 by Procesix Inc - Authorized by Carnegie Mellon University Software Engineering Institute (El Salvador, September 2004)

Oracle Security Seminars (Datum, El Salvador, April 2003)

SAP Basis Administration (SAP America, Atlanta, GA, USA, November 2002)

Supporting Windows 2000 Professional and Server (Executrain, El Salvador, May 2002)

Oracle High Performance Tuning (Datum, El Salvador, April 2002)

Oracle 8i Backup and Recovery (Datum, El Salvador, March 2001)

SAP R/3 Administration (Riverland de México, El Salvador, May 2000)

ABAP 4 and Data Dictionary (Deloitte Consulting, El Salvador January 1999)

R/3 Reports and SAPScripts (Deloitte Consulting, El Salvador January 1999)

Introduction to Oracle Developer 2000 (Datum, El Salvador, August 2003)

Oracle Developer 2000 Forms and Reports (Datum, El Salvador, October 2003)

LANGUAGES

Completely fluent in both English and Spanish, and beginner Italian.

VOLUNTEERING EXPERIENCE & CAUSES

Share Smiles – Board Member (August 1996 – to date).

Help children finish their school by providing resources and school supplies. http://www.share-smiles.org/

Cross Roads initiative (January 2006 – to date).

Volunteer translator. https://www.crossroadsinitiative.com/

HONOURS

Walton International Scholar (full scholarship) at Harding University, 1993-1997

Graduated Summa Cum Laude, 1997

The Outstanding Computer Science Student award, 1997

Who’s Who Among American Universities (distinguished student), 1995

Alpha Chi National Honor Society, 1996

Member of the American Studies Institute (top 5% of juniors and seniors), 1995-1997

REFERENCES

References will be made available upon request.

Contact this candidate