Home and Crisis Patient Care Professional Experience

Kaitlyn Baldwin

Reston, VA ***** • 703-***-**** • ************@*****.***

Personal Care & Support Coordination

Highly skilled and experienced personal care aide and support coordinator with a strong background providing client assistance and coordinating internal operations.

Key Qualifications

Demonstrate creative problem solving skills integral to rolling-out service improvements, facilitating compliance with safety standards and regulations.

Leverage advanced written and verbal communication skills integral to forging strong relationships and expanding professional network.

Collaborate closely with clients to deliver on expectations and support individuals with quality of care and general life needs.

Successfully and effectively respond to crisis situations and provide quality, on-site support for individuals suffering from a range of medical concerns.

Professional Experience

Retail Relay Inc. Hyattsville, MD

Driver and Day Operator, 2016 to 2017

Coordinated and packaged goods for delivery within a warehouse setting. Supported vehicle maintenance and management. Ensured highest-quality customer care across all channels of operation.

Home Instead Senior Care Herndon, VA

Personal Care Aide, 2012 to 2014

Spearheaded management and improvement of clients’ home environments by performing housekeeping, mobility needs, and accessibility coordination. Outlined safety standards for homes and provided individual assistance for clients’ physical and transportation needs. Collaborated with clients to facilitate personal grooming and physical therapy exercises.

Selected Contributions:

Recognized for maintaining detailed records of clients’ physical and mental conditions in addition to responding efficiently in emergency circumstances.

Developed a culture focused on client dignity and comfort to deliver maximum security and care to patients suffering from a range of physical and mental issues.

Public Partnerships, John Holohan Manassas, VA

Personal Care Aide, 2012

Managed errands and client transportation to improve quality of care. Ensured living room maintenance and supported client mobility. Supported day-to-day functions to promote client independence.

Irving Burton Associates Falls Church, VA

Human Resources Assistant, 2006 to 2007

Assisted Human Resources Manager in maintaining and completing personnel records. Tracked employee contracts and supported interview process of potential new hires. Maintained supervisory reports and meticulously recorded dates for termination, as well as reason. Searched, located, and provided employee records for supervisor, assisting in updating information. Supplemented organizational regulations, information on benefits, compensation, and job applications to staff and potential hires.

Additional Experience

Coldstone Creamery

Assistant Manager, 2005

Irving Burton Associates

Marketing Assistant, 2004

Volunteer Experience

Volunteer Fairfax, Fairfax, VA

Meals on Wheels, Herndon, VA

Refugee Center/Day Service for Refugees, Athens, Greece

Columbia Reston Hospital, Reston, VA

Educational Background

Degree in Progress Literature and Anthropology / Psychology Minor

George Mason University

PCA Certified

Experienced with Microsoft Office 2016 and Office 365

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