James J. MacDonald MBA, SHRM-SCP

** ****** **. (PO BOX 557) • Moultonborough, NH 03254 • Cell: 603-***-**** • acz6j2@r.postjobfree.com

WaveMark Inc., Littleton, MA, – Innovative supply chain leader offering comprehensive inventory management solutions to hospitals and medical device suppliers through the use of proprietary RFID technology.

VICE PRESIDENT, CUSTOMER EXCELLENCE 2011

Recruited to this new position to elevate customer satisfaction in four key areas: Training and Development, Field Services, the Customer Call Center and Supplier Services. Brought each facet to higher levels of effectiveness and efficiency in order to prepare this young company for rapid expansion without the loss of quality of service.

Restructured and fortified Customer Call Center to ensure consistent provision of high quality service.

Recruited/developed company’s first Training Manager and established groundwork for WaveMark University.

Increased efficiency during new customer installations through participative management and analysis.

Fortified Supplier Services efficiency through acquiring and training a professional Project Manager.

Contour Design Inc., Windham, NH – $30M computer accessory manufacturer, specializing in ergonomic computer mice.

CHIEF OPERATING OFFICER 2008 – 2010

Hired for this newly created position upon company’s rapid growth, with 2010 sales tracking 20% increase despite poor economy. Primary responsibility: driving sales through direct marketing initiatives to key equipment recommenders. Additionally, accountable for sales and marketing, operations, supply chain logistics and strengthening human resource function.

Increased trade show participation 100%, resulting in 20% sales growth year-over-year.

Increased CRM database efficiency by reducing 27,000 contacts to 10,000 viable leads.

Revamped antiquated website, increasing online sales from 10% of total sales to 15%.

Developed new sales training processes along with incentive plan.

Maintained 100% in-stock inventory levels until ceasing relationship with contract manufacturer, then established secondary-supplier relationship in China to mitigate risk.

Established company’s first formal Human Resource Department.

C&S Wholesale Grocers, Keene, NH – $22B wholesale grocer serving the East Coast and California. Company achieved explosive growth over the past 6 years, where sales had climbed from $7.5B level in 2001.

VICE PRESIDENT, PROCUREMENT 2001 – 2007

Recruited by COO as member of senior-management team to play key role in driving growth. Held P&L responsibility for $2.7B in annual sales, representing 135M cases, while managing $168M in average on-hand inventory, or 8.6M cases, as well as directing logistics for 60,000 products through 26 warehouses serving 12 major and 22 smaller retail customers. Led three directors and 20 buyers.

Increased in-stock levels above 96% for six product divisions.

Reduced average week’s supply from a high of five to three across six product divisions.

Achieved 5% overall profitability through developing strong supplier relationships and conducting favorable negotiations, including preferred vendor programs, substantial investment buy opportunities, and inside margin alternate source purchases.

Decreased operating expenses 20% through facilitating modernization of buying system process, rolling out new BICEPS order technology, new DeMantra demand-planning system, and data mining in new enterprise data warehouse.

Star Markets, Cambridge, MA

VICE PRESIDENT, MERCHANDISING 1995 – 1999

Company was recently purchased by Investco from American Stores and under new management, with Meat Division drastically underperforming and curtailing ability to achieve profitability targets. Hired to revive this failing division.

Reversed unprofitable merchandising practices within six weeks, while driving gross margin profitability from 18% to 32%, adding $14M in annual profit.

Conducted detailed category-management analysis and task force team leadership.

Mentored office and store associates in incorporating strategic analysis into daily planning.

Promoted to Vice President, leading two directors and four buying teams to profitably run four product divisions. Achieved $250M in annual sales, resulting in $100M in gross profit, representing 10% annual increase in both sales and profit.

Expanded number of stores from 30 to 48 in four years, increasing annual revenues 66%, from $600M to $1B.

Established 10,000+ new, all-natural product offerings for a new store concept: Wild Harvest.

Strengthened company for profitable buyout by local competitor: Shaw’s Supermarkets.

Staples Inc, Framingham, MA 1986 - 1995

Played major role in growing this business from one store with $8M in sales to a 400-unit enterprise with $4B in sales. Company was the 6th in US history to exceed $4B in annual sales within the first decade of operation.

DIRECTOR OF EAST COAST OPERATIONS 1994 – 1995

Based at corporate headquarters, ensured that all corporate initiatives were developed appropriately to maximize effectiveness and efficiency across 100 stores generating $500M in annual revenues.

DIRECTOR OF INTERNATIONAL OPERATIONS 1993 – 1994

Established call centers in the UK, Canada and Germany to support emerging direct-delivery sales channel, affording entry into new service channel and access to new customer groups.

DIRECTOR OF MARKETING 1991 – 1993

Planned and led five-phase new-customer-acquisition campaigns to support 50 store openings per year.

Drove customer loyalty through multi-tiered incentive programs, using detailed demographic analysis of one million card holders in CRM database.

INTERNATIONAL OPERATIONS CONSULTANT 1990 – 1991

Transferred to Toronto, Canada, to plan and establish company’s first international operation: The Business Depot, which ultimately grew to a highly profitable 330-store division.

REGIONAL PERSONNEL MANAGER 1988 – 1990

Developed 1,500 associates in six Mid-Atlantic states, while leading succession planning for 30 new store openings per year.

Grew computer sales 20% through creating computer sales training program.

STORE MANAGER 1986 –1988

Profitably managed three Boston-area stores, delivering 30% annual growth.

Education

MBA, Marketing and Finance, Boston University

BA, Economics, Clark University

Retail Leadership Seminar, Harvard University

Certification

SHRM-SCP 2016

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