Human Resource Manager/Administrative Assistant

Ellenor H. Mikeska

**** ***** ****** **, *********, LA 71446

C: 832-***-**** **********@*****.***

Objective

Manager/Director of Administrative Services, Coordinator for Administrative Services, Office Manager, Human Resource Generalist, Human Resource Assistant, Executive Assistant, Executive Administrative Assistant

Summary

I am a self-motivated, highly skilled professional with experience in various areas of human resources, education, training, management, project management, client management, E-business, and administration. In all positions, I evaluate and redesign that position to be more efficient saving the company time and money. I excel in problem solving, multi-tasking, research, presentation, project management, and communication with an emphasis in organizational development, leadership training, efficiency development, and teamwork.

Software

Microsoft products - Windows, Office, Project, Vista, Internet explorer; Chrome, Lotus, Adobe Acrobat Professional; Programming/database programs - COBOL, Dbase IV; Mainframe - Lawson, ASAP 6.0; Client systems - Vista, Seibel, Chicor, Synectics, Adesso; Client/Human Resources - Hyper Office Target Training International, Strategic Talent Management, I-Contact, Constant Contact; Medical Coding Systems - Complete Health System, Multiplan Repricing System, Health Smart Repricing System

Hardware

Desktops, Laptops, Routers, Networks, Peripherals, Office machines

Certification

Graduate Management Human Resource Certificate – current

Certified Professional Values Analyst, Certified Professional Behavioral Analyst, Certified Professional Trimetrix Analyst, Certified Professional DNA Analyst through Target Training International – previous certification

Professional Experience

CROSSMARK Sales & Mkt, Houston, TX Customer Specialist 10/2015 to Present

Manage all customer systems/portals and their accuracy in data entry and modifications to promotions

Provide accurate promotional contracts to the various customers for our clients

Develop and maintain all customer statements for deductions and retail charges

Develop and maintain all customer forms for promotions, price changes, and new items in our system for use by all clients across the company/country

Maintain and set up peripheral equipment

Use advanced technology to accomplish the workload

Office supplies and inventories

Provided executive level administrative support to the Market Manager, Client Account Managers, Business Account Managers, and Trade Specialists

Schraad & Associates, Houston, TX Client/Customer Service 03/2015 to 10/2015

Developed, streamlined, and designed processes to increase efficiency and provide the maximum amount of information in the least amount of time, cutting time by 25% (invoice tracing system, promotional contracts)

Developed promotional planners for multicultural clients doing business in the US

Developed contract system for clients to present their promotions to the customers

Designed training materials for internal and external clients, on-boarding package for clients

Client and customer A/P, A/R tracking system and statements (check requests and deduction management)

Information Analyst for clients and customers

Marketing materials for promotions

Customer services including order entry, logistics, and invoicing

PC and Network Maintenance, Repair & Upgrades

Cornerstone Pref. Resources, Houston, TX Medical Data Entry 10/2014 to 3/2015

Data entry for medical insurance (medical coding, repricing, payment etc)

Medical insurance (Benefits)

Information Analyst

HIPAA Regulations and Government Regulatory Projects

Schraad & Associates, Houston, TX Client/Customer Service 04/2009 to 10/2014

Developed, streamlined, and designed processes to increase efficiency and provide the maximum amount of information in the least amount of time, cutting time by 25% (invoice tracing system, promotional contracts)

Developed promotional planners for multicultural clients doing business in the US

Developed contract system for clients to present their promotions to the customers

Designed training materials for internal and external clients, on-boarding package for clients

Client and customer A/P, A/R tracking system and statements (check requests and deduction management)

Information Analyst for clients and customers

Marketing materials for promotions

Customer services including order entry, logistics, and invoicing

PC and Network Maintenance, Repair & Upgrades

GMS Talent, LP, Houston, TX Dir of Training and Education 11/2007 to 4/2009

Provided consulting, staffing requirements, recruiting and work-related psychological testing for clients

Organizational psychology for clients including leadership training,

Developed and designed processes for efficiency and brand look

Created training and educational materials

Office administration and maintenance of computer systems

Certified CPBA, CPVA, CPTA, CPDA (Target Training International-qualified to give assessments, debrief, and train individuals in leadership and emotional intelligence)

Maintained all CRM systems, organized and created newsletters, developed client database

StaffMark/Hewlett Packard, Houston, TX Auditor 10/2006 to 1/2007

Scanned proof of performance documents to audit team in India

Logged exceptions on the share drive

Completed SOX audits as needed for partners

Kept conference call meeting notes

CROSSMARK Sales & Mkt, Houston, TX Admin Associate/Team Leader 7/1998 to 12/2005

Team leader position consisted of interviewing prospective employees, hiring, training, and orientation of new employees, employee evaluations, disciplinary actions, and employee time cards

Developed an administrative training and education system for all administrative employees, which increased their efficiency by 30%

Maintained education/training records for each employee

Training and education program administered to management and employees

Managed, developed, designed, and provided an education/training presentation and program for other regions of the company

Managed and designed contract forms used in the new web-based service program, reducing time and increasing efficiency by 50%.

Awarded the “Mark of Excellence Award”

Managed and developed a program to collect data for maintaining client systems reducing collection time and increase efficiency by 50%

Managed all Client/Customer systems

Provided executive level administrative support to the Market Manager and Account Executives

Monterey Mushrooms, Inc., Madisonville, TX R & D Coordinator 12/1983 to 6/1998

Team leader position consisted of interviewing training and orientation of new employees, employee evaluations, and employee time cards

Managed, maintained and updated Human Resource programs

Managed, developed and trained clerical employees in various departments on the new man-hour tracking program

Provided administrative and human resource support to managers and growers

Safety Committee Secretary for two years developing plant safety rules, implementing safety procedures throughout plant, and designed emergency maps for exiting the area with all locations of safety equipment available

Managed and developed electronic budget for entire growing department condensing four to six weeks of work down to one week

Managed, developed, and designed forms for 90% of the plant, saving the company 50% of the outsourced forms printing and re-creation costs

Managed, developed, and maintained a database program to collect data for inventory management and raw material costs increasing the efficiency and accuracy by 50%

Managed, developed, and maintained a database program to collect data for a harvesting weight program to differentiate the sizes and the weight of the product available to be sold and packaged, which created an immediate interface from harvesting to packaging increasing the efficiency to 75%

Maintained and upgraded all PC hardware in plant

Installed new and upgraded existing software programs in plant

Managed, developed and designed a historical and statistical Crop Data Book for use by the Growers, Plant Manager, Growing Manager and the Operations Manager to eliminate issues and problems from existing process in the future

Education

University of Phoenix Houston, TX

Grad Human Resource Management Cert GPA: 4.00 3/2014 to 10/2014

Human resource law, recruitment and retention, organizational training and development, research in human resource management, human resource capstone

University of Phoenix Houston, TX

Masters of Science in Psychology GPA: 3.67 6/2007 to 5/2009

Lifespan development, personality theories, abnormal psychology, measurements and statistics, research methodology, multicultural psychology, professional psychology, psychology of learning, social psychology, cognitive psychology, organizational psychology, physiological psychology

University of Phoenix Houston, TX

Masters of Business Administration GPA: 3.87 2/2006 to 5/2007

Foundation of problem-based learning, transformational leadership, human capital development, strategic implementation and alignment, managerial decision making, maximizing shareholder wealth, resource optimization, enterprise risk, sustainable customer relationships, strategies for competitive advantages

University of Phoenix Houston, TX

Bachelor of Science in Business/E-Business GPA: 3.68 7/2003 to 9/2005

Skills for professional development, management theory, practice, and application, organizational behavior, research and evaluation I & II, computers and information processing, economics for business, project planning and implementation, fundamentals of business system development, programming concepts, database concepts, critical thinking strategies in decision-making, financial analysis for managers I & II, marketing, internet concepts and applications, web programming, e-business, environmental issues and ethics, networking and telecommunication concepts, interdisciplinary capstone

Northwestern State University Natchitoches, LA

Associates-General Studies GPA: 2.88 6/1977 to 5/1980

General studies

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