Service Training
Resume:
ROBYN
BROOKS
Lawrenceville,
GA
(***)
acz6c3@r.postjobfree.com
www.linkedin.com/in/RobBrooksInfo CUSTOMER
SERVICE
PROFESSIONAL,
TRAINER
&
EDUCATOR Solution- oriented
educator
and
tutoring
professional
with
extensive
experience
in
partnering
with
departmental units
to
provide
subject- matter
training
in
order
to
improve
the
corporate
learning
process. Strong analytical and diversified background in developing and implementing innovative and collaborative methods
of
learning
and
instructional
techniques. Skilled
communicator
and
leader
with
experience
in
creating
educational
activities,
presenting
formal
curriculum, and
providing
performance
feedback
to
reinforce
effective
learning
and
training
programs. Curriculum
Development
Educational
Technology
Customer
Service
Conflict
Resolution
Educational
& Corporate
Training
Program
Management TECHNICAL
SKILLS
Software:
MS
Office,
SMART
Board,
Blackboard,
Adobe
(Photoshop,
Connect,
and
Acrobat),
Prezi,
Web
2.0
tools PROFESSIONAL
EXPERIENCE
SKOOLI
–
TORONTO,
ONTARIO October
2015
–
Present Online
Tutor
§ Provide
academic
assistance
to
students
in
group
and
individual
settings
§ Assist
students
in
creative
and
essay
writing,
reading,
and
grammatical
skills
§ Curate
and
develop
lesson
plans
for
reading
and
ESL
students
(ages
6
to
60) ALASKA
AIRLINES
–
SEATTLE,
WA July
1992
–
Present Flight
Attendant
§ Oversee
all
aspects
of
customer
service,
delegating
responsibilities
and
ensuring
in- flight
safety
on
aircrafts
§ Facilitate training for onboarding classes (up to 30 students per class). Adhere to in- flight manual, safety procedures
and
customer
service
protocol;
incorporate
a
variety
of
presentation
methods.
§ Successfully
completed
annual
FAA
mandatory
training
courses
and
recertification
§ Utilize
empathetic
and
sympathetic
listening
skills
to
people
from
a
wide
variety
of
backgrounds
and
cultures
§ Assist
in
screening
and
interviewing
new
flight
attendants
for
hiring
consideration;
facilitate
training
to
newly hired
flight
attendants
during
onboarding
orientation
§ Understand
and
communicate
onboard
safety
equipment
and
emergency
procedure
§ Provide
safety
and
security
to
unaccompanied
minors SPRING
INDEPENDENT
SCHOOL
DISTRICT
–
HOUSTON,
TX January
2008
–
June
2008 Substitute
Teacher
§ Executed
lesson
plans
and
curriculum
under
the
direction
of
the
teacher
in
K- 6
grade
classrooms
§ Maintained
and
promoted
a
healthy
learning
environment,
classroom
routines,
and
discipline
standards
§ Ensured
adherence
to
school
administrative
procedures
§ Provided
updates
to
teachers
and
parents
regarding
student’s
progress;
maintained
student
records EDUCATION
&
CERTIFICATIONS
Master
of
Arts
in
Educational
Technology,
Azusa
Pacific
University
2015 Bachelor
of
Science
in
Human
Services
&
Management,
University
of
Phoenix
2013 Certifications:
Voice
Thread
Educator
Conflict
Resolution
(2011)
Oxford
Seminars
–
ESL
/
TESOL/
TEFL
(2014) PROFESSIONAL
AFFILIATIONS
&
COMMUNITY
INVOLVEMENT National
Teachers
Association
California
Parent
Teacher
Association
ISTE
ESL
Adult
/
Tutor
–
Chino
Hills
Library
Contact this candidate