Assistant Customer Service

Pauline M. Nay

**** ******* ******, *** *******, TX 78245 Mobile:210-***-****

Objective: To find a job that I could make use of my knowledge and costumer services skills. With each of my previous jobs and during my college career I have learned that working hard will help me work towards finishing my degree in Biochemistry.

Work Experience: Computer work, filing papers, answer switchboard telephone, use of copy and fax machine, helped make board packets for the Mañiilaq Board meetings that were held on a quarterly basis. Specialty clinic referrals with telemedicine and Patient Care Technician II work as a Certified Nurse Assistant CNA. Teaching children in the middle and high school levels career opportunities

Computer Service Skills: Microsoft Word & Microsoft Excel, AFHCAN Referrals, Scheduled Specialty Clinic Appointments, and Telemedicine Referrals.

Customer Service Skills: Use of cash register, able to socialize well with others, answered Mañiilaq switchboard telephone, greeted tourist at the airport for the NANA Museum Tour Arctic Program, picked up Mañiilaq Board Members from the airport and brought them to their scheduled meetings, made store runs for the Mañiilaq Board Member meetings refreshments. I’ve had my CPR and First Aid current since May 2002. As a youth counselor I had to prepare schedules, such as, outdoor activities, life skill activities, behavioral skills, guest speakers for our clients, and many more. I had done my clinicals at the Denali Center in Fairbanks Alaska when I was taking the CNA course there in 2012. I had a great experience there and learned many skills that I didn't think I'd have the opportunity to learn. Fall 2014/Spring 2015 I have worked at the middle and high school as an Iñupiaq Teacher teaching the language, career goal setting, and Iñupiaq dancing. I feel bless to have the opportunity to be around children who were eager to learn and pass on the importance of carrying on our traditions.

Management/Supervisor Skills: I helped plan, set-up, and run meetings for the University of Alaska Fairbanks (UAF) American Indian Science and Engineering (AISES) as Vice President, and then helped Alaskan Native Science and Engineering Society (ANSEP) as a student assistant.

Work History

April 2016-Current: Senior Care Center, Lakeside; CNA; San Antonio, TX

September 2014-May 2015: Middle/High School Iñupiaq Teacher; Kotzebue, Alaska Middle/High School, NWABSD. Reason for leaving: School was out for the summer.

June 2012-Septemer 2014: Specialty Clinic, Mañiilaq Association; PCT II-CNA, Kotzebue, Alaska; Reason for leaving: New teaching experiences.

April 2011-June 2012: Putyuk Residential Home; Youth Counselor; Mañiilaq Association; Kotzebue, Alaska. Reason for leaving: Poor management

June-September 2010: Native Village of Kotzebue, Alaska; Student Assistant Higher Education Dept. Reason for Leaving: Summer Job

June-September 2009: University of Alaska Fairbanks (UAF), Matt Ollson Biology Lab. Fairbanks, Alaska. Reason for Leaving: Summer Job

November 2007- May 2008: Alaskan Native Science and Engineering Society (ANSEP), ANSEP Student Assistant. Fairbanks, AK. Reason for Leaving: Winter/Spring Job

June-August 2004: Mañiilaq Association, Assistant to Office Assistant to the President, Filed in Human Resource. Kotzebue, Alaska. Reason for Leaving: Summer Job

2003-2004 Christmas holidays/Spring break: Patient Care Technician; Mañiilaq Association. Kotzebue, Alaska. Reason for leaving: In between college semester.

May-Sept. 2000: Kotzebue Alaska NANA Museum, Presenter/ Iñupiaq Dancer and Singer. Kotzebue, Alaska. Reason for Leaving: Tour Season was over.

References:

Shirley Whitehead 828-***-****; Mike Lane 907-***-****;

Elona Hansen 907-***-****

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