CHRISTEL LEWIS EARLES

*** ***** **** **** • Tappahannock, VA 22560

804-***-**** • acz6a9@r.postjobfree.com

PROFESSIONAL PROFILE

Mental Health Therapist (LCSW Intern) – The Wellness Place (10/16 – present)

Work with individuals, families, and groups to improve mental health

Examine issues including substance abuse, aging, bullying, anger management, careers, depression, anxiety, relationships, self-image, stress, grief, and suicide.

Assist clients define goals, plan action and gain insight.

Develop therapeutic processes.

Provide a holistic approach to mental health care.

Provide case management.

Personal Health Coach/Health Care Coordinator (Work at Home) – Humana at Home (7/16 – present)

Manage a caseload of approximately 415 members in the Humana Chronic Care Program.

Meet required daily metrics for company's productivity standards, to include 10 or more successful calls, 3 or more hours of talk time, and 2 or more referrals to Humana Social Services and/or Humana Community Health Educators.

Conduct telephonic outreach to members to assess health, environment, nutrition, and psycho-social areas of concerns.

Utilize assessments tools, such as HEDIS, mDAT, Healthy Days Screening, Post Discharge Screening, and a hierarchy of At Risk Screenings.

Coach and problem solve with members to identify and address specific goals to support health and behavior change.

Collaborate with other members of the Humana At Home Interdisciplinary team (IDT).

Care Coordinator (Work at Home) – Humana at Home (05/14 – 7/16)

Assisted with start-up program roll-out in Virginia; traveled to three regions to assist with process implementation.

Provide care coordination for Long Term Services & Support (LTSS) for dual eligible (Medicare/Medicaid) members via telephonic outreach or face-to-face visits in the community and in nursing facilities.

Educated and support member and family members regarding dual eligible benefits.

Manage a caseload of approximately 60 members on a monthly basis.

Participated in Interdisciplinary Team (IDT) meetings in the community and in the nursing facilities.

Conducted Health Risk Assessments, Risk Agreements, Emergency Back-up Plans, Cost Benefit Tools, mDATs, HEDIS assessments, and medication records.

Acted as a liaison and collaborate with local government entities, service providers and advocacy groups.

Medical Social Worker – Riverside Tappahannock Hospice (02/02 – 04/14)

Received 4 STAR awards and 1 Social Worker of the Year award for providing/ achieving high level of care and exceptional family survey feedback.

Supervised all Riverside Hospice Medical Social Workers.

Supervised all Bachelor’s and Master’s level Social Work students.

Facilitated the understanding and completion of POST (Physician Order for Scope of Treatment) form as a trained facilitator.

Participated in Riverside Tappahannock Hospital Ethics Committee Board meetings as a Board member.

Conducted biopsychosocial assessments to determine potential for risk of suicide and/or abuse or neglect.

Provided spiritual and grief support to patients and families.

Acted as community liason to physicians, facilities and organizations by making on-site visits and/or calls.

Educated and/or completed Advance Directives with patients and families.

ACADEMIC CREDENTIALS

Master’s of Social Work - Virginia Commonwealth University, 2000

Bachelor’s in Psychology - Averett College, 1994

TECHNICAL SKILLS

Microsoft Word, Excel, Power Point, Outlook, SharePoint; CCP2; CGX; eCarePrime; McKesson; Therapy Notes

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