Pratibha J

acz68a@r.postjobfree.com

732-***-****

Summary

IT Professional with over 9.5 years of experience in Project Management, Agile Project Management, SAP projects delivery, QA, Team collaboration and coordination.

Experienced Agile Coach, Professional Scrum Master (PSM) and Trained SAFe 4.0 Agilist.

Extensive experience in Software Development Life Cycle.

Extensive experience in Agile and Waterfall Software Development methodologies and transition.

Coached Agile 101, High Performance tree concepts to the Managers, Scrum Masters, Product owners, management and other executives.

Coached and Implemented Scrum processes, theories and rules to many scrum teams.

Coached scrum practices, theories and rules to the team responsible.

Coached scrum values to team to maximize the output of Scrum

Experience in facilitating and conducting Scrum Ceremonies and produced positive results.

Gained expertise in resolving conflicts / impediments and major issues during project execution.

Coached and used numerous Agile games during project execution.

Coached and implemented XP concepts of pair programming, TDD.

Experience in internal and external communication, improved transparency and information radiators.

Helped and coached teams for correct estimations of stories and tasks.

Helped teams to achieve sustainable pace and improved velocity, improve Definition of Done.

Coordinated with Product Owners, Teams and other stakeholders for prioritization and resolution of bugs.

Implemented Community of Practice at the multiple levels for the teams for motivation and innovation within the multiple teams.

Worked with Product owner(s) and team to refine and prioritize backlog items based on business values.

Actively participated in scrum of scrums (SOS) for cross team communication and scalability of scrum.

Involved with enterprise agile coach for Waterfall to Agile transformation.

Extensive experience in using various estimation techniques like planning poker, fist of five, relative sizing, t-shirt sizing and prioritization techniques like MoSCoW etc.

Actively explored various Agile/Scrum techniques and shared new learning with the teams.

Strong knowledge of business approval workflow process.

Experienced Project Manager by handling multiple project teams for multiple international customers in waterfall and agile methodologies.

Project Management experience using various tools JIRA, Rally, TFS, VersionOne, MS Project, MS Office, HP ALM, SOLMAN, Selenium.

Familiarized with JUnit, Jenkins, GitHub and Continous Integration concepts.

Expertise in tracking efforts and documenting various project status reports.

Organized many Team co-ordination events, Mentoring programs & On boarding programs.

Good knowledge of Scaled Agile Framework (SAFe).

Strong knowledge of various agile methods including Scrum, KanBan, XP.

Strong familiarity with pair programming, refactoring, TDD, BDD of XP.

Handled ERP Contract Management, Auction, Bidding processes, Supplier Self Services.

Developed many programs in SAP Programming language ABAP and in depth knowledge of SAP SRM.

Technical Skills

JIRA, TFS, Version One, HP ALM, MS Office, MS Project, Selenium

SAP SRM, SAP MM, SAP FI

ABAP, ABAP Webdynpro

Education

B.Tech in Harcourt Butler Technological Institute, Kanpur

Uttar Pradesh Technical University, India

Professional Experience

Cigna – DC Oct’2016 - Present

Scrum Master

Cigna is an American worldwide health services organization. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups (e.g. governmental and non-governmental organizations, unions and associations). Cigna also offers Medicare and Medicaid products and health, life and accident insurance coverages primarily to individuals in the U.S. and selected international markets.

Responsibilities

Collaborate, facilitate, lead and coach 2 Scrum teams responsible for developing dozens of software products for Digital Servicing Platform.

Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Empowered teams to self-organize and grow cross-functionality.

Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of Retail based clients.

Acted as a Project Manager when necessary.

Assisted team to remove impediments by having an understanding the control and release processes.

Assisted with prioritization and resolution of software defects.

Coached Product Owners in creation and maintenance of Product Backlog.

Coached team members on Agile principles and providing general guidance on the methodology.

Helped team to employ INVEST and 3C’s concepts during project execution.

Continuously learned Agile/Scrum techniques and shared findings with the team.

Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Facilitated getting the work done without coercion, assigning, or dictating the work.

Helped team to solve problems rather than provide solutions.

Interfaced with Program Management Office to ensure project goals and requirements are being met.

Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release.

planning, demos, and other Scrum-related meetings.

Provided all support to the team using a servant leadership style whenever possible, and led by example.

Removed impediments by finding the right personnel to remove the impediment.

Took responsibility of delivery and management of the tasks.

Updated Agile tracking systems to provide transparency on product and sprint backlogs.

Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery.

Used Lean Coffee many times with the team for retrospective and planning sessions

Linde Group - Germany,India Feb 2015 –Sept’ 2016

Scrum Master

The Linde Group is a German multinational chemical company founded in 1879. It is the world's largest industrial gas company by market share as well as revenue. The group is headquartered in Munich, Bavaria, Germany. The scope of the project was to merge all country wise legacy requisitions’ applications into R3S. It also included the deployment of all change requests raised by each country’s production support.

Roles and Responsibilities:

Responsible Scrum Master for 2 distributed Scrum Teams and Agile Coach for multiple teams.

Coached Agile 101, High performance tree concepts to Scrum theories, practices and rules to 4-6 teams involved in the project.

Presented Scrum framework concepts to the Linde Client Managers to enable top to bottom approach

Actively performed all roles under servant leadership skill set.

Facilitated sprint planning, daily scrum, grooming, reviews, retrospective meetings for 2 teams at a time.

Scheduled and facilitated daily scrum calls for the multiple distributed teams at different times.

Encouraged the application of video conferencing methods for the Scrum team members located in India, UK and Germany.

Actively participated in release planning and prepare the sprints commitment document.

Assisted the team for a sprint commitment in terms of stories’ estimation in the planning meetings.

Actively helped the team to try various ways to avoid under and over estimation of stories.

Used Fibonacci series and planning poker for estimation and helped team understand their importance.

Used Vertical slicing – Happy/Unahppy, Persona/ Operations for splitting the stories

Encouraged and assisted the team in clarifying the acceptance criteria with the Product Owner.

Ensured the teams understood the importance of Daily scrum and effectively use it to synchronize the work for next 24 hours and bring out all needed impediments and their solution as well.

Worked diligently on any kinds of impediments and escalating impediments if required.

Tracked the stories status during the sprints to estimate the sprint velocity.

Actively participated in various meetings with the stakeholders regarding enhancements and change request.

Worked closely with the team during grooming meetings for stories sizing and resolve any conflict with respect to story size.

Helped and facilitated the team’s interaction with other supporting teams not part of scrum team.

Helped the team to understand and employ Test Driven Development (TDD) approach.

Timely helped the development teams to modify the “Definition of Done” so as to increase the efficiency.

Worked with the team for Increment demo and Product owner’s acceptance for the committed stories.

Cleaned the sprint backlog at the end of the sprint to close the accepted stories and carryover the not completed stories.

Prepared the retrospective meeting documents for the multiple teams.

Tracked responsibility of delivery and management of the tasks and updated Agile tracking system to provide transparent status.

Encouraged and assisted the team in various ways to maintain and increase the velocity.

Provided team’s progress information to scrum team and stakeholders using various dashboards.

Assisted two Product owners to prioritize backlog items via highest business value.

Worked closely with product owner and tech lead to create the issues in JIRA.

Played open space agility for team’s free discussion and innovative ideas.

Conducted many programs for the onboarding and mentoring of new team members.

PNB - India Nov 2014 – Jan 2015 Scrum Master

Punjab National Bank is an Indian multinational banking and financial services company .The scope of the project was to make changes in the existing credit card web application.

Responsibilities:

Conducted Scrum trainings for the teams and stakeholders.

Scheduled and facilitated all Scrum ceremonies.

Assisted the team to craft a sprint goal effectively in the sprint planning team.

Facilitated daily scrum and helped the team to bring out the impediments in this meeting for better efficiency.

Tracked and managed the product backlog, burn down, team velocity and task break down.

Estimated the team’s capacity to optimize estimation of stories.

Assisted the team to understand the acceptance criteria of each story.

Resolved all impediments faced by the team and escalated all issues to the concerned stakeholder whenever necessary.

Helped and facilitated team’s interaction with other supporting teams.

Utilized scrum practices to maintain and increase team velocity.

Facilitated Sprint review meeting and helped the team to revise Definition of Done whenever needed.

Aligned with the team for demo and with product owner for acceptance of the committed stories.

Conducted retrospective meetings with the team members and prepared retrospective meeting documents.

Tracked responsibility of delivery and management of the tasks.

Updated Agile tracking systems to provide transparent status.

Encouraged and helped the team to work on the improvement points discussed in the retrospective meeting.

Worked with infrastructure team for any required infra needs of the team.

Organized team co-ordination events and onboarding programs.

Played several fun activity events for bringing out interactions within the team.

Volkswagen Group – Germany, Spain, Brazil,India Jan 2011 – Oct 2014

Project Manager

The scope of the projects was to implement SAP SRM, SAP FI and SAP MM at SEAT Spain, Navarra Pamplona, VAESA Spain, Audi Dubai, VW Brazil, MAN, VW Russia, Audi Mumbai, VW Pune. The scope also includes implementing a non-SAP like tooling contract applications and interfacing them with SAP. This also includes integration with other two legacy systems.

Responsibilities

Conducted a project initiation workshop with business stakeholders.

Did requirement gathering sessions with key stakeholders, presented gap analysis and mock demos to the stakeholders.

Responsible for defining the scope of development for all integrated and independent topics.

Complete ownership of pre-production planning, development and go-Live activities.

Supported business stakeholders in defining workflow strategy.

Provided consulting and solution to business so as how to map requirements to new system functionalities.

Resolved all conflicts among various stakeholders involved in project execution.

Helped business in understanding issues regarding integration with legacy systems.

Provided custom solutions to many roadblock issues of linking 1 purchasing org with different purchasing groups of different ERP systems having different company codes.

Did Feasibility checks of various new requirements along with the technical lead.

Maintained strong alignment with supporting teams and vendors.

Helped stakeholders to arrange supplier data and map into the system.

Responsible for recruitment of all new software engineers.

On boarded and mentored a whole new team of 20 consultants.

Used various tools like MS Project, MS office, HP ALM, SOLMAN, during project execution.

Mentored the team to give best solutions to project issues.

Led the teams to establish best practices, best tools and best processes.

Conducted daily stand up meetings for status.

Guided team for SRM system configuration, maintenance of required roles and customization.

Arranged training from experts regarding interfacing via PI.

Designed and developed many custom features to support business and many of the critical business requirements like Automatic PO, Contract Call Off.

Provided resolution and support to the development issues faced by the team.

Created and designed many new artifacts to achieve reusability.

Did KSRM system configuration and designed technical objects to reduce the loading time of certain KSRM features.

Facilitated all testing phases i.e unit testing, integration testing and user acceptance testing.

Provided smooth go-live plans and preparations with all required documents to client manger.

Trained end users and modified end user training guides.

Delivered all projects on time with minimal defects,provided active 4 weeks go-live support.

Had done analysis and provided resolution to many production support issues.

Awarded with the Best Project Delivery award and Best Quality Assurance Management award.

Thomson Reuters – India Jan 2010 – Oct 2010

SAP Consultant

The project’s scope was full upgrade of SRM application for Thomson Reuters, United States. This also included replacement of various old features with new advanced user friendly functions.

Responsibilities:

Responsible for SRM upgrade from 5.0 to SRM 7.0 in order to use the advance functionalaties and technical aspects provided by SRM 7.0.

Gathered Business Requirements/Discussed the offerings and advantages of SAP SRM 7.0 over previous versions with the Business. Gather and capture all existing customization/enhancements in available SRM system. Preparation of BRD, GAP analysis in order to include all enhancements during Upgrade.

Constructed BADI implementation, enhancement of ABAP classes with designing pop-up windows etc.

Prepared test cases, plans and performed unit, integration, acceptance testing based on business scenarios Designed and developed ABAP Enhancements, Reports, BADI Implementation etc.

Infosys Technologies Ltd – India Aug 2007 - Dec 2009

SAP Consultant

Client P&G – The project scope was complete SAP implementation at 9 countries.

Client Southern California Edison – The project scope was SRM upgrade from 5.0 to 6.0.

Responsibilities:

Responsible for preparation of GAP sheets and Mapping process.

SRM configuration, BADI implementation, Org structure maintenance, Customizing etc.

Arranged and scrutinized all client critical for custom key table maintenance.

Prepared test plans and executed all kind of testing based on business scenarios.

Trained the P&G users on SRM portal application.

Designed and developed ABAP reports, function modules, and modified database tables.

Contact this candidate