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Service Manager

Location:
Angleton, TX, 77515
Salary:
50k
Posted:
May 08, 2017

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Resume:

*** *. *******

Angleton, Texas *****

Cell: 979-***-****

E-mail: acz67x@r.postjobfree.com

Mike Britton

Summary of qualifications

**** – 2017 Trulite Glass & Aluminum Solutions

Houston, TX

Purchasing Manager

• Purchased everything from Raw Materials for Production, Production Tools, Repair/Replacement Parts to Office supplies for the Houston Branch, utilizing MRP software – Axapta and other related software – MS Outlook, MS Word, MS Excel, etc. Created intercompany purchase orders between branches using the Axapta program and Supply Chain procedures. Forecasted Material usage for maintaining inventory for Production. Reconciled Company Credit Card on a weekly schedule for the Branch. Forecasted purchasing needs based on usage and demand to maintain minimum needed inventory levels. Verified receipt of orders through P.O.D.’s. Worked with Accounts Payable daily to ensure vendors were paid in a timely manner. Expedited all orders, making sure Production would not be effected. Generated daily purchasing reports to General Manager. Keeping Management informed of our spending for the branch. Acquired Quotes for Special Projects. Consulted on Vendor contracts for needed services.(ie...Uniforms, Water & Ice Machines, Safety Vending Machines, Lawn Services for Property.)

2009 – 2011 Pump and Power Equipment

Houston, TX

OPERATIONS MANAGER

Oversaw Service Department and shop operations for a mid-level industrial and municipality water pump company. Scheduled daily service and shop projects. Quoted repair and service work. Maintained inventory and a clean, safe shop environment. Invoiced work orders and processed warranty repairs. Managed 3 service and field techs, as well as 3 shop employees (ie filled out and turned in time sheets, processed vacation/sick time requests, handled disciplinary actions and the process of hiring/firing employees). Oversaw shipping/receiving and parts department. Obtained quotes from vendors and maintained daily correspondence with customers including problem solving and warranty/service issues. Purchased materials for ongoing projects and shop supplies. Maintained daily communication with owner and principal of the company concerning daily operations and ways to improve service and productivity. Acted in conjunction with the fabrication department to complete custom projects with some hands-on application as well as analytical design.

2007 – 2009 Vision Products

Houston, TX

PURCHASING AGENT/BUYER

Purchase construction supplies for architectural glass manufacturer utilizing MRP software – MAS90 and other related software – MS Outlook, MS Word, MS Excel, etc. Negotiate with suppliers to reduce cost/lead time as well as issue quotes. Establish and implement procedure using known methods. Deal on day-to-day basis with each facet of product to completion: from purchase and expediting to coordination of delivery and utilization based on customer need date. Resolve issues as they arise, including production requests and invoice discrepancies. Maintain stock inventory for production, field service and on-site projects. Maintain log of service equipment for service personnel as well as soft and hard copy filing system for inventory control documentation.

2006 – 2007 Texas Underground, Inc.

Pearland, Texas

SERVICE WRITER

Check-in all customer units for service repair as well as all TUI/demo vehicles. Issue Quotes for all service work in shop. Issue job cost for each quote. Enter Daily hours for each service tech per job. Create quotes for both the locations, Dallas and Pearland, parts sales. Obtain P/N price and availability for all service jobs. Issue POs for parts needed to complete repairs as well as POs for credit card usage for service Techs. Close-out sales orders when jobs are complete. Invoice all service jobs for the Dallas and Pearland shops. Maintain daily/monthly parts and service sales showing potential/actual sales for the month. Control all camera repairs, returns, quotes and parts sales. Utilized MRP software (MAS90) and maintained a binder for all inventory transfers to Dallas shop. Handle any calls in reference to parts/service and technical support, in addition to parts sales and customer service. Maintain a daily attendance of salaried employees. Check and total time cards for hourly employees. Return of goods to vendors as well as warranty returns. Responsible for general shut-down of shop at end of each work day.

1999 - 2006 Advanced Modular Power Systems (A.M.P.S)

Sugar Land, Texas

WARRANTY/SERVICE MANAGER (Hydraulic Generators for the Fire/EMS Industry)

Dealt on a direct, day-to-day basis with all customer questions, service issues and warranty claims. Responsible for a crew of five service technicians in the Houston office as well as two out of state techs. Supervised three office personnel (i.e. shipping coordinator, production data entry clerk and receptionist/office clerk). Responsible for authorizing overtime, vacation and sick time, discipline actions as well as weekly hours, reviews and pay increases. Represented the company at various trade show events across the country and dealt with service/warranty issues on location. Worked in conjunction with all departments to coordinate projects (production, purchasing, research and development, accounting, billing and marketing). Prepared and maintained spreadsheets for warranty scheduled work. Responsible for inventory control utilizing MRP software (Access97), purchasing shop supplies and scheduling daily work assignments. Responsible for all aspects of shipping and receiving: packing lists, shipping labels, freight bills and tracking (via the internet or direct freight contacts) as well as data entry of all warranty claims, vendor information, customer contacts, billing invoices, purchase orders utilizing Peachtree, Access, Excel, MSWord and UPS Office. Developed and implemented document control for office, shipping and receiving as well as procedures for warranty department. General knowledge of JIC and SAE crimp fittings, Swagelok tube fittings for hydraulic applications. Utilized mics and calipers for quality control purposes and maintained procedures for Quality Assurance. Was involved in production scheduling, purchasing stock for BOM and obtaining assessments of failed equipment and implementing corrective measures. In capacity of Service Manager, have made trips into the field to provide quality service per customer requirements as well as supervised technicians in the field. Refurbished and tested company product utilizing various shop equipment such as grinders, plasma cutter, tac welder, drill press and generator test stand, etc.

1990 - 1999 Allied International Sales

Houston, Texas

BUYER / WAREHOUSE MANAGER

In Buyer capacity -. Extensive knowledge of Microsoft Windows, MS Word, MS Excel, the Internet (researching and email capacities), Unix-FourGen and WordPerfect. Communicated in writing, phone, email and Electronic Data Interchange (EDI) with customers, suppliers, freight forwarders, packers, carriers and internal company personnel. Promptly investigated and solved all customer and supplier complaints, discrepancies and concerns. Maintained a good working relationship with customers, vendors and internal personnel. I have purchased and expedited for Chevron Domestic/International, Shell/Saudi Petrochemical Company (SADAF) and a few smaller industrial accounts. Initiated, processed and performed all duties dealing with blanket (stock) orders, material returns, repairs, order cancellations and modifications. Performed in-country and world-wide sourcing of materials, products and information.

In Management capacity – Insured all warehouse employees performed to the best of their abilities in regards to individual and team related projects. Oversaw Shipping and Receiving. Performed various warehouse duties and management responsibilities including, but not limited to: employee scheduling, stock transfers, light purchasing of warehouse supplies and general warehouse upkeep. Also maintained inventory management reports, forecasting and budget reports and spreadsheets.

Education

1989 - 1990 Houston Community College Houston, Texas

1988Graduated from Westbury High School

Additional professional activities

Technical training in company product (A.M.P.S)

Basic Electrical & Hydraulic Training (A.M.P.S)

Vendor Review Team (Allied International)

Internal Audit Training (Allied International)

Certifications

ISO9002 Certified



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