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Information Technology Customer Service

Location:
United States
Posted:
May 08, 2017

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Louis W. Monroe, Jr.

*** **** ***** ***** ****

Galloway, NJ 08205

Email: acz67s@r.postjobfree.com

Home: (609) ***-****

Cell: (609) ***-****

Professional Summary

Certified information technology professional with over 12 years of experience, combining recent education in Computer Technology with more than 19 years of excellence in management and customer service

Computer Skills

•Operating systems - Windows 9.x, NT, 2000, XP, Windows 7

•Device Drivers, Troubleshooting Techniques

•Installation, configuration, upgrades and updates

•Routers, Switches, Cat 5, 5e, 6 and 6a (straight and crossover)

•TCP/IP configuration, Firewall configuration

•Microsoft Office, Outlook, Adobe

•PC and Networking, server administration and security consultant, wireless routers and network servers, advising clients on installation, hardware and software configurations, Active Directory, database management

•Java, Structured Query Language (SQL), C#, HTML, and Cascade Style Sheets (CSS)

Employment History

Information Technology Consultant, Robert Half Technologies, Harrisburg, PA

Contractor to Casino Reinvestment Development Authority (CRDA), Atlantic City, NJ

August 2016-Present

•Define, secure, implement and maintain a comprehensive hardware and software program to fulfill information management needs within established financial constraints.

•Responsible for the anti-virus definition installations, network security, implementation and maintenance of software programs and hardware that support legal, financial, managerial, security and inventory needs for 2 network domains 5 user sites. On-call as needed.

•Provide system analysis techniques and consultations with end users.

•Design, development, document, analyze, create, test and modify computer system programs including prototypes based on system design specifications as well as machine operation systems.

• Apply system analysis techniques and procedures that implement, manage and maintain the internet and personal computer applications.

•Network administration that includes system implementation, maintenance and disaster recovery.

•Initiate, develop, and train end-user computer skill development.

•Frequent and effective communication with senior management staff. Also timely review of daily, weekly and monthly management reports.

•Responsible for reviewing the purchases, renting and/or leasing of software programs and hardware.

Computer Resource Specialist, Atlantic City High School, Atlantic City, NJ

July 2008-June 2015

•Facilitated the usage and the maintenance of Parent/Teacher Grade Book; a web based database program.

•Maintained all district hardware inventories.

•Distributed forms, printed materials and report cards to the all schools and staff of the Atlantic City Public School District.

•Maintenance and upkeep of PC equipment, analysis of data with regard to user frequency.

•Provided daily help-desk support to all teachers and administrators regarding the electronic grade book, linked to the student information management system.

•Produced accurate and timely reports and internal correspondence as requested.

Information Technology Specialist, Atlantic Cape Community College, Mays Landing, NJ

June 2004-December 2008

•Responsible for the installation and configuration of the all school’s hardware and software.

•Maintenance and upkeep of all PC equipment.

•Providing daily Help Desk support for all end-users.

•Implementation of support for all audio and visual equipment in support of distance learning and recording of presentations.

Desktop Support Specialist, Sterling High School District Board of Education, Somerdale, NJ

December 2004-February 2005

•Monitored support service queue and respond to help desk tickets.

•Provided end-user application support.

•Used troubleshooting techniques to resolve resource conflicts.

•Installation of multiple operation systems, hardware, software applications.

•Performed preventive maintenance, disaster recovery and security compliance monitoring on workstations and Active Directory.

•Maintained inventory records for all computer equipment.

Other Employment

Real Estate Sales Associate, First Realty Co.

Realtor, Prudential Fox and Roach Realtors

Casino Games Supervisor, Trump Plaza Hotel & Casino

Casino Gaming Instructor, Professional Dealers School

United States Air Force, Honorable Discharge,

• Logistics Inventory Management Specialist

Education

•American InterContinental University, Bachelor of Science, Information Technology

Schaumburg, Illinois, December 2015

•Atlantic Cape Community College, Associate Degree of Science, General Studies,

Mays Landing, New Jersey; May 2008

•Atlantic Cape Community College, Mays Landing, NJ; June 2004

Certificate of Completion; Computer Technical Solution Series

Studied Material: A+, Network+, Security+, Wireless Communication

•South Jersey Professional School of Business, Northfield, NJ; November 2002

Real Estate License

Certifications:

•Network Pro Certification; Network Pro Certified, TestOut Corporation, May, 2016



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