Customer Service Representative
Resume:
Kalesha Bell
Kalesha Bell
*** *. ****** **., ***** Bend,, IN 46601
Cell: 574-***-****
***********@*****.***
Professional Summary
Customer-oriented. Successful at troubleshooting and handling customer support issues in a timely manner.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Organized and efficient highly skilled in office administration, data organization, proofreading, database management and word processing.
Bilingual
Skills
Exceptional interpersonal communication
Skilled trainer
Excellent time management skills
Effective problem solver
Effective workflow management
Inventory control
Exceptional telephone etiquette
MS Office expert
Committed team player
Compassionate
CPR/First Aid certified
Courteous and helpful
Service-oriented
Multi-line phone operation proficiency
Marketing savvy
Committed to maintaining data integrity
Completed telephone training seminar
Work History
Patient Service Rep., 01/2014 to 02/2016
South Bend Clinic – 211 N Eddy st. South Bend, IN
Ensured superior patient experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered patient questions regarding insurance and pricing.
Investigated and resolved patient inquiries and complaints in a timely and empathetic manner.
Developed reputation as an efficient service provider with high levels of accuracy.
Provided ongoing guest service, including giving fashion advice.
Computed bills, collected payments and made change for patients
Assisted with receptionist duties, file organization and research and development.
Added new material to file records and created new records.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Leasing Agent, 05/2014 to 12/2015
Arbors At Ironwood Apartments – 1610 N Irownwood Drive. South Bend, IN.
Communicated with clients to understand their property needs and preferences.
Developed and maintained a list of properties suited to different needs and budgets.
Negotiated, facilitated and managed real estate transactions.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Generated listings for sales and rental properties through cold calls and referrals.
Coordinated appointments to show marketed properties.
Completed and mailed bills, contracts, policies, invoices and checks.
Worked with petty cash for property use.
Reviewed customer feedback.
Receptionist, 01/2015 to 12/2015
Notre Dame Catalog Center – 1610 N. Ironwood Dr. South Bend In.
Maintained accurate records of past due customer account activity.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Updated customer orders from start to finish in an accurate and timely manner.
Invoices
heavy phone call usage
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma: 2010
John Adams - South Bend, IN.
High School Diploma: 2010
John Adams - South Bend, IN.
Nursing: Nursing, still attending
IUPUI - Indianapolis, IN.
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