Kalesha Bell

Kalesha Bell

*** *. ****** **., ***** Bend,, IN 46601

Cell: 574-***-****

acz67m@r.postjobfree.com

Professional Summary

Customer-oriented. Successful at troubleshooting and handling customer support issues in a timely manner.

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Organized and efficient highly skilled in office administration, data organization, proofreading, database management and word processing.

Bilingual

Skills

Exceptional interpersonal communication

Skilled trainer

Excellent time management skills

Effective problem solver

Effective workflow management

Inventory control

Exceptional telephone etiquette

MS Office expert

Committed team player

Compassionate

CPR/First Aid certified

Courteous and helpful

Service-oriented

Multi-line phone operation proficiency

Marketing savvy

Committed to maintaining data integrity

Completed telephone training seminar

Work History

Patient Service Rep., 01/2014 to 02/2016

South Bend Clinic – 211 N Eddy st. South Bend, IN

Ensured superior patient experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.

Routinely answered patient questions regarding insurance and pricing.

Investigated and resolved patient inquiries and complaints in a timely and empathetic manner.

Developed reputation as an efficient service provider with high levels of accuracy.

Provided ongoing guest service, including giving fashion advice.

Computed bills, collected payments and made change for patients

Assisted with receptionist duties, file organization and research and development.

Added new material to file records and created new records.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Leasing Agent, 05/2014 to 12/2015

Arbors At Ironwood Apartments – 1610 N Irownwood Drive. South Bend, IN.

Communicated with clients to understand their property needs and preferences.

Developed and maintained a list of properties suited to different needs and budgets.

Negotiated, facilitated and managed real estate transactions.

Showed properties to potential buyers and other brokers at open houses and by appointment.

Generated listings for sales and rental properties through cold calls and referrals.

Coordinated appointments to show marketed properties.

Completed and mailed bills, contracts, policies, invoices and checks.

Worked with petty cash for property use.

Reviewed customer feedback.

Receptionist, 01/2015 to 12/2015

Notre Dame Catalog Center – 1610 N. Ironwood Dr. South Bend In.

Maintained accurate records of past due customer account activity.

Resolved associate, tool and service delivery issues revealed by statistical reports.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Updated customer orders from start to finish in an accurate and timely manner.

Invoices

mail

heavy phone call usage

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

High School Diploma: 2010

John Adams - South Bend, IN.

High School Diploma: 2010

John Adams - South Bend, IN.

Nursing: Nursing, still attending

IUPUI - Indianapolis, IN.

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