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Customer Service Manager

Location:
Posted:
May 08, 2017

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Resume:

Lori Young

acz66j@r.postjobfree.com - 985-***-****

** ***** ********** **********

** ***** ******** ** ****** Store Management

** ***** ******** ** ****** Loss Prevention Management

** ***** *****fic to HR/Office Management

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Loss Prevention & Safety Department Manager

Lowes Home Improvement - College Station, TX - November 2004 to Present

Responsible for enhancing profitability for Lowe’s in the home improvement industry, adding profits to the bottom line and increasing customer service experience. Responsible for helping to achieve inventory shrink budgets and combined accident frequency rate goal by having a strong focus on internal theft and operational shrink. This focus includes implementing proactive measures to prevent shrink as well as conducting investigations and making recoveries when shrink is identified. Implement loss prevention and safety programs, overseeing and coordinating processes to minimize loss while maintaining a safe working and shopping environment. Train and provide mentorship around safety and loss prevention for multiple store locations.

Loss Prevention Manager

Old Navy - Houma, LA - 2000 to 2004

Contribute to overall shortage reduction, recover assets and or make safe apprehensions; ensure compliance with company apprehension guidelines, audit compliance to physical security standards; assist with internal investigations; train new associates on LP standards and policies and on proper emergency procedures; serve as support to store management to ensure safe work environment.

Assistant Store Manager

Stage Department Store - Thibodaux, LA - 1999 to 2000

Work with management teams toward the smooth and profitable operation of the business; work with teams to raise the store's profits by attracting more shoppers, providing better customer service, and selling more goods; training and mentoring salespeople; monitoring inventory levels; merchandising of products.

Store Manager

Lerner New York - Houma, LA - 1997 to 1999

Direct and supervise associates; promote customer service; model sales expectations; maintain highest standards of a merchandising to ensure a visually appealing store; perform all financial activities/expectations effectively; prepare for and oversee physical inventories; manage the general operations of the store; recruit, hire, and develop highly trained sales associates.

HR/Office Manager

New Generation Builders, Inc. - Houma, LA - 1993 to 1998

Maintain and enhance the companies human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Conducting training and development, including assessing the skills and knowledge of staff while enhancing the ongoing and long-term improvement of employees’ skills. Organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

General Manager

LaChamiere Association, Inc. - Houma, LA - 1988 to 1992

Develop a climate for offering information and opinions amongst governing board members; establish budgets, allocating resources; reviewing progress; making mid-course corrections;

build company image.

Store Manager

The Neatest Things, Inc. - Colorado Springs, CO - 1986 to 1987

Direct and supervise associates; promote customer service; model sales expectations; maintain highest standards of a visually appealing store; perform all financial activities effectively; prepare and oversee physical inventories; manage the general operations of the store; recruit, hire, and develop store associates.

Store Manager

Coach House Gifts - Houma, LA - 1983 to 1986

Direct and supervise associates; promote customer service; model sales expectations; maintain highest standards of a visually appealing store; perform all financial activities effectively; prepare and oversee physical inventories; manage the general operations of the store; recruit, hire, and develop store associates.



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