Kimberly Marshall

**** ********** ***. ** 901-***-**** acz64h@r.postjobfree.com or

Objective

To use my experience as a Sales / Customer Service Representative to improve customer’s image of my employer and to hone my communications and customer relations skills.

Education

UNDERGRAD MAY 2010 FREED HARDMAN UNIVERSITY

13 credit hours

HS DIPLOMA MAY 2009 BOLTON HIGH SCHOOL

Skills & Abilities

PROFICIENT IN MICROSOFT OFFICE INCLUDING EXCEL AND POWERPOINT

Can type an average of 55 WPM.

ABILITY TO WORK UNDER PRESSURE

Stay well organized in many situations.

VERSATILE

Open-minded and willing to learn new skills.

TEAM PLAYER

Enjoys sharing knowledge and developing idea to achieve specific team goals.

Experience

AUTOMOTIVE SERVICE ADVISOR CHUCK HUTTON CHEVROLET APRIL 2016-PRESENT

Assist customers by providing information and resolving their complaints and assuring customer satisfaction.

Performed after sales follow ups and developed strong relationships.

Handled warranty repair claims over the phone with warranty companies.

Sell automotive repairs and maintenance.

BUSINESS DEVELOPMENT CENTER REPRESENTATIVE BUD DAVIS CADILLAC

JAN. 2016 – APRIL 2016

Was actively involved in decision making process with management decision makers, facilitating execution of the sales process.

Help build lasting relationships with clientele.

Worked in business-development teams on business planning strategies.

SERVICE CASHIER/BOOKING ADMINISTRATOR BUD DAVIS CADILLAC

JAN. 2015 – JAN. 2016

Respond to customers’ complaints and take necessary actions to resolve their concerns.

Handle customer payments and refunds, as well as, prepare and audit intake prior to each shift.

Perform the duties of customer service representative when required.

Making sure that information is quick and easy to locate.

SERVICE CASHIER JIM KERAS CHEVROLET NOV. 2013 - OCT. 2014

Maintain accuracy of cash register, along with making sure all payment transactions are carried out with precision and efficiency.

Ensure proper procedures are taken in balancing cash drawer at the beginning and close of shifts.

Maintained a clean customer waiting area.

Pleasantly deal with customers to ensure satisfaction.

ASSISTANT TO CEO CHILCUTT’S MEMPHIS MMA JAN. 2012 - DEC. 2013

Create and maintain active files, along with tracking client attendance.

Manage front of office operations.

Actively helping class instructors in martial arts classes and demonstrations.

Assisting getting events ready in any way necessary.

RECEPTIONIST JIM KERAS CHEVROLET MARCH 2011 - JAN. 2014

Eagerly greeted guest and directed them to the correct person or department.

Gave information to guest and answered their questions.

Answered/forwarded phone calls and took messages for the sales team.

GYM ASSISTANT MILLINGTON YMCA JUNE 2010 – MARCH 2011

Responsible for introducing new members to the gym equipment and answering any questions on equipment use.

Managed front desk and greeted members as they entered the facility.

Responsible for making sure that all equipment is being used properly and safely by all gym members.

Maintained a clean and organized workout area.

PR ASSISTANT FOR MANAGMENT MID-SOUTH KRAV MAGA NOV. 2007 – FEB. 2008

Responsible for starting and maintaining customer files that contained all the data and information generated for each client.

Responsible for introducing new members to the equipment and facility.

Manage the front desk and greeted members as they entered the facility.

Maintained and organized customer files, making information easy to access.

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