Summary

**+ years’ of Administrative and Clerical experience with extensive experience in the use of office equipment and MS Office/Excel: Excellent customer service and interpersonal skills, including effectively managing incoming/outgoing calls and maintaining superior vendor relations: Specializing in mastering new skills attention to detail, efficiency, completing all tasks and meeting all deadlines.

Experience

Loan Servicing Specialist 1 2016 - Present

Wells Fargo Home Mortgage

Frederick, MD

Verify that the CD is legible and there are no alterations and its signed and dated on or after the closing date by the borrower(s)

Utilize LPO to complete stipulation tasks

Review all closing disclosures associated to the stipulation

Review ICMP document images to determine if the CD is acceptable

Review documents to ensure that the loan number matches

Review loan amount and ensure that the amount matches in LPO

Ensure that the version number is consistent on all five pages

Verify that the document is a Wells Fargo document

Verify recording fees on each loan for procurement

Vendor Management/Liaison Representative

Service Loan Processor 3 2007 – 2015

CitiMortgage

Hagerstown, MD

Performed monthly testing with vendor Assurant with a 98% passing rate

Collaborated with team to develop monthly testing of vendor operational functions and consolidated the results into a detailed Scorecard. Average success rate was 99%.

Lead liaison between vendor and other internal CITI departments, providing vendor with all updated procedures

Ensured ongoing monitoring and tracking of the vendor activities

Participated in daily conference calls with vendor regarding exception handling for insurance claim for damage property

Resolved all complaints or concerns on behalf of the vendor in a timely manner

Insurance Claims Representative 1996 – 2007

First Nationwide Mortgage

Frederick, MD

Deposited claim checks for damaged properties

Managed release draws to restore properties

Monitored insurance lines to confirm that escrow accounts were setup correctly and paid in a timely manner by outsourced vendor

Claims Specialist 1995 - 1996

First Nationwide Mortgage Corporation

Frederick, MD

Worked with customers on a daily basis to disclose current loan status

Partnered with different areas of Loss Mitigation to ensure that foreclosure steps were followed

Processed foreclosure claims back to the insured investor for the property

Foreclosure Claims Representative

Filed claims to the mortgage insurance companies within 60 days of the REO sale

Reviewed loans daily for status changes, including reinstatements, collection activities, payoff quotes and other pertinent changes affecting claim status

Processed 30 – 45 loans monthly

Education

Frederick High School Frederick, MD High School Diploma

Frederick Community College Frederick, MD Business/Secretarial Certification

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