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Manager Customer Service

Location:
Mississauga, ON, Canada
Posted:
May 05, 2017

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Resume:

Masud Khwaja

** - **** ***** ****** *****, Mississauga, ON, L5M6E7

acz5xw@r.postjobfree.com 647-***-****

LinkedIn: https://ca.linkedin.com/pub/masud-khwaja/37/633/a41

PROFILE:

As a hard working and motivated person, I tend to perform diligently and successful in a team work or individual working environment. Within my working career, on many occasions during stressful and tough working conditions, I have proven to have excelled in my work thus showing excellent result and have achieved my target and goals within the given time frame.

WORKING EXPERIENCE/CAREER:

Kara Mia/ Desi Eh, Mississauga, Ontario Nov 2016 - Current

Kara Mia/ Desi Eh is an Italian/ Pakistani Cuisine. Working as a Server currently, my responsibilities include serving clients as well as managing front end restaurant operations and handling cash

transactions.

PCM- Montreal, Quebec Mar 2011– Feb 2016

PCM is an IT based organization offering hardware and software solutions to businesses across USA from a small memory component to high end server solutions. Working on PCM Corporate Business Team as a Corporate Account Manager, I was responsible for servicing and maintaining a business relationship with clients within my territory and offering them corporate pricing, price comparisons, solutions and services through over 400 software and hardware companies like HP, Microsoft, Dell, Lenovo, Axiom, Symantec and many more. As a Microsoft Licensing Specialist, my role is to provide knowledge to mid to large size businesses in USA about the different licensing options available to them and assisting them by providing Microsoft services to them on Level 1 support basis. Another function is helping the business plan manage and implement the Microsoft licenses effectively in their environment.

Subway Sandwiches - Montreal, Quebec Oct 2010 – Mar 2011

I worked as a food sales representative working with customers to prepare sandwiches, handling cash registers, and kitchen prep and other store operations.

Subway Sandwiches - Richmond Hill & Scarborough, ON Apr 2010 – Sep 2010

I worked as a full time team leader for day shift with a subway store in Richmond Hill, Ontario and part time night shift manager for a subway in Scarborough, Ontario. My responsibilities included working with customers to prepare sandwiches and handling cash registers, store operations, cleaning and preparations, inventory, closing tasks and computer paperwork.

Alsafa Halal - Montreal, Quebec Mar 2009 – Feb 2010

ALSAFA Halal is an ethnic Muslim Halal Meat company based out of London, Ontario. They are a major supplier of Halal frozen meat with the large chain stores such as Loblaw, Metro, Zellers and Wal-Mart across rest of Canada (other than Quebec prior to March 2009). I worked as independently as their Quebec Business Representative, introducing their wide range of products in the Loblaw, Maxi, Provigo and Super C stores across the island of Montreal

Memberworks - Montreal, Quebec May 2005 – Jan 2009

I worked as a Member Service Representative helping to provide excellent retention based customer service and maintain relationship between clients and the businesses across Canadian and American markets. We offered rewards plans to MBNA and Capital One customers in Canada and Victoria Secret customers in USA as well only privacy protection programs

ACADEMICS / EDUCATION:

Concordia University – Montreal, Quebec 09/1998– 05/2001

4 year Bachelors program in Concordia University (BBA), majoring in management. However, after 2.5 years of schooling, had to drop out and go to USA for family emergency. Not able to complete final year.

School of Business and Commerce – Islamabad, Pakistan 01/1996 – 12/1997

Completed a 2 year diploma in Business and Commerce from School of Business and Commerce in Islamabad Pakistan, which was affiliated with Preston University in Wyoming Delaware USA. Concentration was toward business, marketing, commerce and trade subjects.

International Progressive School - Islamabad, Pakistan 01/1994 – 12/1995

2 years in O’Level (equivalent to High school according to British Education Standard) from a school affiliated with London University in England. Although went to the UK to give the final exams.

SKILLS:

Ability to work with software’s such as: Windows, MS Office, Internet, D-Base, X-Sell and I-Sell

Experienced in sales, marketing, and excellent communication skills.

ACHIEVEMENTS

Completed certification for VMware and AutoCAD programming 2011

Completed Introduction to Supervisor course, offered by Corporate University, a subsidiary of Member works Canada 2007

Helped in setting up Computer Institute in Washington DC in 2002

Health & Food Safety Manager, Northern Virginia, USA. Got certified in December 2001

Executive Director, Concordia Indo-Pakistani Organization of Peace, Concordia University 2000-2001

Vice President, Pakistan Student Council, Concordia University, Montreal Canada 1999-2000

Volunteered for students council election in Concordia University, Montreal Canada 1999



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