Jeanne Frazzetta

*** ******* *******

Springfield, MA 01119

413-***-****

Qualifications Summary

Administrative Support professional experienced working in a variety of fast paced business environments requiring strong organizational, technical and interpersonal skills. Dependable, hard working and committed to superior customer service. Confident and poised in interactions with all levels of personnel. Detail oriented, able to multi-task and resourceful in completing assigned projects. Capabilities include but are not limited to:

Word Processing & Typing

Payroll & Benefits Processing

Customer Service & Relations

Filing & Data Archiving

Computer Operations

General Bookkeeping

Accounts Payable & Receivable

Office Equipment Maintenance

Telephone Reception

Problem Solving

Experience Highlights

Administrative Support

Performed administrative and paralegal tasks for a group of 15 lawyers including taking dictation for and typing of client correspondence and legal documents. Performed periodic legal research and supervised runners to ensure timely delivery of court documents.

Responsible for typing all client correspondence and legal descriptions for engineering firm serving a base of over 300 clients.

Perform administrative tasks for the safety department including, but not limited to, random drug testing monthly, keeping track of 200 drivers dot files to make sure they have their physicals in a timely fashion, log review monthly, all accident information and lawsuits, and new hiring, coordinate Director’s calendar/schedule & travel arrangements.

Preparation of client proposals and correspondence for Electronics Company as well as tracking progress for all jobs.

Accounting and Bookkeeping

Maintaining records for billable time and preparing client bills for law partners’ review. Performed general bookkeeping services and bank reconciliations.

Handled all accounts payables, receivables and general bookkeeping services for an outdoor sports retail operation.

Processed all accounts payables for approximately 20 vendors for a fast paced engineering firm. Performed bank reconciliations.

Responsible for tracking profit and loss reports on all jobs for Electronics Company. Tracked the filing and payment of personal income tax on corporate officers and corporate taxes for the New York State Department of Taxes and Finance including supervision of business closing and liquidation of assets to pay off tax debts.

Customer Service and Reception

Answered incoming calls on multiple call lines as well as provide reception services for busy law firm.

Answer incoming client calls for engineering firm.

Provided customer relations services for active casino including signing new customers for slot club, point redemption and preparation and coordination of slot tournaments.

Handled all client warranty calls, issues and replacements for electronics firm.

Answered incoming calls regarding bus scheduling, along with selling tickets to customers.

Responsible for collections calls for electronics company and law firm.

Payroll Administration and Benefits Management

Managed all payroll, health and scheduling issues for 18 individuals employed by engineering firm. Payroll responsibilities included insurance issues, tracking time cards and accruing sick and vacation time.

Supervised the clocking in and out of all union employees for several busy Las Vegas convention sites including the preparation of daily time reports.

Knowledgeable on all applicable union contracts for workers employed at convention center. Responsible for proper scheduling of employees time and adherence to union contract rules as well as documenting and reporting labor issues to supervisors.

Employment History

Senior Safety & Compliance Supervisor, Peter Pan Bus Lines

Administrative Assistant Safety, Peter Pan Bus Lines

Customer Service/Sales Representative, Peter Pan Bus Lines

Labor Clerk, GES

Administrative Assistant and Bookkeeper, McDonald Carano Wilson Mccune Law Firm

Bookkeeper, Desert Rock Sports

Office Manager, Electronic Specialists

Administrative Assistant, Baughman & Turner Engineering

Customer Service Representative, 4 Queens Casino

Senior Audit and Account Clerk, New York State Department of Taxation and Finance

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