Training-Professional Development-Sales/promotion of Goods/Skills

CRYSTAL M FILES

P O Box **** ~ Fayetteville NC **311~ 910-***-**** ~ Email address: acz5t6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experience in training analysis and design, employee and customer relations, and policy and procedure implementation. Excellent strategic planning & organizing skills with key eye on Workflow. Strong Skills in organizing workflow, Materials, and People. Proficient in Microsoft Applications (Word, PowerPoint, Excel). Work well solo or a Successful Contributor to a Team Effort. State of NC Notary Public Commission.

PROFESSIONAL EXPERIENCES

Human Resources

•Made recommendations about Training Materials and monitored, evaluated, or recorded training activities or programs' effectiveness.

•Developed alternative training methods if expected improvements were not seen.

•Offered specific training programs to help workers maintain or improve skill sets.

•Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

•Created questionnaires and surveys to ensure understanding administered after each training.

•Provided management with information through training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.

•Informed new employees of professional development topics: mission statement, & details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Classification and Confidentiality

•Protected the security of medical and electronic records to ensure that confidentiality is maintained.

•Reviewed records for completeness, accuracy, & compliance with a chapter of state or local statutes.

•Copied, collated county records as directed by manager from confidential Electronic Case Management database as needed to prepare for monthly meetings.

•Interpreted regulatory rules & communicated them by U.S. mail and email in answers to inquiries from general public and interoffice.

•Maintained current knowledge base of existing and emerging regulations, standards, for guidance in daily job.

•Experience Identifying compliance issues that required pedigree follow-up or investigation.

Medical Sales

•Creatively Promoted products at job fairs and health expositions to first responders, support groups.

•Follow up calls in person and by phone to Assigned Accounts.

•Made Cold Calls to Medical Professionals in zip code.

•Found less costly Substitutes for Clients and Accounts on demand.

•Keep and Update records of specific Account’s transactions & complaints, to determine sales trends.

•Held in-services about full line of products one on one or small group(s) with Customers to find best brand(s) or products to fit a Customer’s specialty or needs.

•Processed, prepared, and submitted business requisitions or government forms daily in county government.

•Negotiated Discounts during Promotions and Contract Prices.

EMPLOYMENT HISTORY

INCOME MAINTENANCE CASE WORKER. Social Services, Fayetteville NC 06/2015-01/2017.

CATERING. (Flextime). Aramark Service Corp. Fayetteville, NC 07/2013-06/2015.

SELF-EMPLOYED.RESPITE CARE. Viero Beach & Palm Bay FL, Vander NC 02/2008-12/2012.

FACILITATOR. Dept. Of Revenue. Tallahassee FL.04/2007-01/2008.

REGULATIONS COMPLIANCE OFFICER. Dept. Of Health. Tallahassee, FL. 07/2005-02/2006.

OPS IMMUNIZATIONS SPECIALIST. Dept. Of Health. Tallahassee, FL 03/2003-02/2006.

ACCOUNTS MANAGER. Durable Medical Sales. Eaton Corp. in Milwaukee WI & Durr Medical in

Fayetteville/RDU NC 09/1993-02/1999.

EDUCATION

FTCC, Fayetteville, NC-Certificate of Employment Readiness Spring 2013

Key Areas: Math, Reading, Locating-Silver Level

Wake Forest University, Winston-Salem, NC-Bachelor of Arts May 1993

Major: Sociology-Anthropology

Notary Public. Commission Applied For with NC Secretary of State. February 2017

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