Summary

Highlights

Accomplishments

Experience

CHRISTOPHER E GRACE

***** **** **** **., ********, Ca. 92592 H: 760-***-**** acz5r5@r.postjobfree.com Seeking a position using proven technical skills in bridging the relationship between IT and end users, and being a valuable team member in a continuously evolving environment. 10 years of experience with functional knowledge of MS Windows operating systems, OSX, iOS, Chrome OS, Android, etc. Good knowledge of network operations and network security operations and procedures. Knowledge of Cisco IOS and hardware and MS active directory / group policy, etc. Advanced troubleshooting with various software applications. Excellent software and hardware testing techniques and skills using various types of equipment such as Fluke network scanners. Extensive experience using RDP and web-based tools such as WebEx, Bomgar, and Log Me In Rescue. 8 years in sales and customer service related positions. Troubleshooting proficiency

Multiple OS fluency

Hardware repair proficiency

Excellent communication

Ability to multi-task

Network proficiency

Deployed maintained over 5,000 devices spanning multiple operating systems. Key in upgrading district-wide voice system at Fallbrook Elementary. Awarded Fallbrook Rotary Club school district employee of the month. Awarded AP Technology Customer Spirit Award for outstanding customer service. Systems Support Technician Feb 2013 to Jul 2016

Fallbrook Union Elementary School District - Fallbrook, CA Responsible for handling all incoming technology requests from 9 school sites and associated offices.

Responsible for deploying, maintaining, repairing, replacing many types of hardware and software including AIO Windows based student computers, iMacs, MacBooks, iPads, Chromebooks, etc.

Deployed and imaged over 3,000 student AIO computers, over 300 MacBook computers, 1500 Chromebooks, 300 iPads, etc.

Pulled and terminated network cable of different types. Installed and maintained audio/video equipment.

Updated / Replaced 100 Cisco switches, updating to 2960s with POE. Created and maintained documentation via Google Docs, Sheets, etc. Assisted in the implementation of a new district-wide Cloud-based phone system. High-Level Software Support Technician Jan 2006 to Feb 2013 AP Technology

Senior Software Support rep; handle medium to high-level support issues. Work 1-0n-1 with accountants, CFOs, County controllers, and IT personnel from companies such as Pepsi, Best Buy, etc.

to trouble-shoot and rectify any issues with any of our check writing and positive pay software packages.

Test new and existing products / recommend improvements for current and future products based on customer request and personal observation. Routinely prioritize support requests based on severity level; delegate calls to Education

other reps as needed.

Schedule, track, and follow-up on software implementations, occasionally customizing parts of our software to meet customer needs. Ability to troubleshoot at a high level of proficiency. Troubleshooting various operating systems in conjunction with third party supported software.

Assisted in local network setup and troubleshooting. Provide top-notch customer service support in conjunction with software representing the company by possessing a strong knowledge and technical understanding of our 3 primary software products.

Bachelor of Science 2005

Coleman University - San Marcos, CAGraduated

Computer applications and Networks Courses included, Network Design and Implementation, Switches and Routers, UNIX Administration Fundamentals, Networking Concepts, Network Security Concepts and implementation, Windows 2000 Server, HTML Programming, Novell Netware Administration, DOS 6.