Sales Manager

SHILPA SOMASHEKAR

acz5p0@r.postjobfree.com

Direct: 732-***-****

732-***-**** Ext: 302

PROFESSIONAL SUMMARY

Eight plus years of IT experience in various domains such as Banking, Retail & ecommerce with large conglomerates as well as small start-ups.

SPECIALITIES

●Expertise: Product Lifecycle Strategy •Business and Technical Analytic skills (SQL and Excel) • Product/ ProgramManagement

●Proficient in resource planning, forecasting, automating software processes, launching new services and creating businesscases.

●Experiencein conductingRequirement gatheringsessions,feasibilitystudies,Impact AnalysisandRiskAnalysis.

●Excellent Data Analysis skills. Use SQL queries for data mining and datavalidation.

●Experience in creating analytics solution to address pain points and create dashboards usingTableau.

●ExpertincreatingBusinessRequirementDocs (BRD),FunctionalspecificationsDocs (FSD)&FunctionalRequirementsDocs (FRD)

●Strong experience working on SDLC concepts like Waterfall and Agile methodologies (SCRUM andRUP).

●Experience in identifying and maintaining key stakeholders and cross-functional business partners to provide updates, working withstakeholders,bothleadershipandsubject matterexperts,todevelopbusinesssolutions.

●Expertise in creating Test Plans, Test Scripts and Test Cases from the Requirements docs and in User AcceptanceTesting (UAT)

●Expert in designing Wireframes, Use Cases, and User stories, Flowcharts, Roadmap, Business DomainModel.

Database

Oracle, SQL Server, MS Access, MySQL, AWS Redshift

Debugging Testing Tool

Bugzilla, HP, Jira, Rational ClearQuest

Designing Tools

MS Visio, Rational Rose, Gliffy, ERwin

Project Management Tools

MS Project, Jira, Salesforce, IBM Clarity

Reporting tools

SSRS, Tableau and SAS visual Analytics

Technical Skills

C, SQL, RDBMS, VXML, AWS, JAVA and J2EE.

PROFESSIONAL EXPERIENCE

WALMARTLABS Sunnyvale,CA

Product Manager, Walmart MarketplaceBusinessOperations Aug 2016 –Present

●Presented GMV sales of Marketplace Sellers in Tableau reports to Directors, Vice President and higher management forreview.

●Made business decisions and processed payments for various sellers for exceptional sellerpayments.

●Automatedmanualreimbursementprocesstothecustomers/sellerssavingman-hoursandrevenuefortheorganization.

●Lead Walmart's Seller Program team, building out the tools, systems, and business processes to create great Seller Experience, basedoncollaborationandpartnership,withamindtoempoweringbest-in-class CustomerExperience.

●Integrated pricing systems, tools, and processes - ensuring sellers are empowered to manage responsive, competitive businesses, and always deliver great value to thecustomer.

●Upgraded Assortment and catalog (making sure listing is easy, accurate, and discoverable) and Payments & commissions (finding new ways to deliver upon Walmart's promise of Every Day Low Cost to deliver everydayLowprices)

●Improvised Seller tools and communication - ensuring our sellers are always empowered with the information and access they need to make good decisions, and facilitate frictionless commerce - with a vision to supercharge this with innovative uses of automation, machine learning, and other emergingtechnologies.

●Used APIs to troubleshoot seller get and post requests to Walmart systems to set up SKUs with UPC andGTINs.

●Created and updated various Knowledge Base articles to provide insights to sellers and organization about our variouspolicies.

●Partnered with Product Management, Category Merchandising and Site Analytics to integrate a customer-centric approach to platform development and businessoperations.

●Mastered Salesforce, Basecamp, GIST and JIRA for effective communication with seller and creatingreports.

●Worked with Bazaar voice for product and seller reviews to be copied over to Walmartsystems.

●Recruited, hired and trained new team members for Walmart Marketplace Business Operationsteam.

HUDOOKUINC. Saratoga,CA

Business Systems Analyst/ProductOwner Jun 2015 – Aug2016

●Develop wireframes to focus on fleshing out the workflow requirements andfunctionality.

●Analyze large data sets and initiate automated business rules by developing SQLscripts.

●Requirementsgathering&analysis fornew reports,performadhocdatarequests,&executeoperationalreports.

●Conduct5+levelsoftesting:functional,regression,UAT,integrationandperformancetomeettheclient’sneeds.

●Manage external relationships (agencies, vendors) and work with cross-functional internal teams (both on shore and offshore)

●CustomerLoyaltyProgram formembers–Definedbusinessstrategies&tacticstoimprove performancethroughanalytictools

●LiaisedwithmarketingteamtodevelopandexecutestrategiesforOnlinemarketingchannels(SEM and AdDisplay)

●Collaborated with Engineering/Data/User-experience teams to deliver on-time, within budget products and features, while managing business priorities across variousStakeholders

●Conceptualized and implemented a Weekly Marketing Dashboard to assess websiteperformance.

●Developed aMarketingAttribution ModeltoderivetruevalueofOnlinemarketingchannels–IncreaseofROIby 25%

●Customer Targeting &Enhancing User Experience - Developed a Buyer Segmentation Model for the existing customer base, resulting in better targeting accuracy and an increase in revenue by10%

●Implemented Test and Learn Strategy using A/B testing tool to improve conversions on marketing landingpages.

AIKYABUSINESSSOLUTION India

BusinessSystemsAnalyst Jan 2014 – Jun 2015

●Raised a seed funding of $2MM to propel start-up’s (AIKYA’s) business to the next level. Was awarded ‘Smartest Start-upStar’

●Researched competitive sites and prepared detailed competitive analyses. Created user requirement docs and GUIs for thesite.

●EnhancedCustomerServicesupporttooltoincreaseefficiencyandreducesupportcosts.

●Assessed, measured and reported impact of an issue and its resolution using data analysis from severalsources.

●Present GMV sales in Tableau reports for various clients to higher management of theorganization.

●Performed data modeling and business modeling. Used forward and reverse engineering for creating the data mappingdocs.

●PreparedtheFunctionalityTestPlanandUATcases whichwasused bytestingteamwhiledoingtheirtestingprocess.

●Identifiedcustomers’toppainpoints andgapsinexistingdesign,developedsolutionstoenhanceexistingproducts.

●Developed a business case to justify $100K investment in a technology platform for operations across India, US and Australia; analyzed product indicators such as ROI analysis, sales, P&L within the competitivelandscape

●Developed key sales and channel training materials (PowerPoint presentations, datasheets, white papers, customer case studies,demos,andtrainingmaterials)tocommunicatethe value propositionofourproductsandsolutionstocustomers

●Designed go-to-market strategy for our products; identified key competitors to accelerate penetration and gain marketpresence

●Conducted20+clientinterviews/workshopstounderstandthevoiceofcustomer(VOC)forourproducts.

●Led8memberglobal(India,USandAustralia)softwareengineersandUI designerstodevelopcustomizedapplications.

AMERICANEXPRESS India

Systems Analyst-ModuleLead Jan 2012 –Jul2013

●Recognized as a top-10% performer and selected as Module Lead in just two years vs. firm average of threeyears.

●Accomplished 98% reduction in turnaround time by increasing the SLA compliance and improving the operational effectiveness of organizational technology services by 40%. Received “Performer of the Year” Award for thesame.

●Led2cross-functionalteamssimultaneouslytodevelopanddeliverthe yearlysoftwaredevelopmentoftwo$4Mprojects.

●Operated a Global Delivery Model by leading a multi-cultural team of 14 members located across US, India, UK, Mexico and Canadaandcollaboratedwithbusiness,technologyandvendorpartnerstorolloutenterprisereleaseswithzeroissues.

●Integrated various sub systems like ICM (Intelligent Contact Manager) and MIS (Management InfoSystems)

AMERICANEXPRESS India

SystemsEngineer Mar 2010 – Jan2012

●Developed Interactive Voice Response Systems (IVR) for American Express (AMEX), for credit card & debt card processingunit.

●Delivered projects using Java and J2EE, with Agile methodology, performed all aspects of the SDLC - project planning and scoping,dollarforecasting,requirementsanalysis,systemsdesign,implementation,integration,testing, deployment

●Designedaninnovativeapplicationtotestwebservicesautomatically,therebyreplacingacumbersomemanualprocess.New process reduced time per test from 5 minutes to approximately 5 seconds and cut overall testing time by 4-5weeks.

●Saved $500K for AMEX by reengineering/automating 12 data cleansing critical processes & received ‘On the Spot’award.

MINDTREELIMITED India

Developer-Intern Jan2008–Feb2010

Developed a microcontroller based wing displacement system winning ‘The most innovative project’ award from the Scientist Head

EDUCATION

VISVESWARAIAHTECHNOLOGICALUNIVERSITY India

Bachelor of Engineering in Electronics and Communication(GPA3.75/4.0) 2005-2009

ACTIVITIES AND HONORS

●Ranked among top-10 speakers in the 'Best Young Speaker In Asia Competition’ organized by the University ofCambridge

●Scored 100% in OCJP (Oracle Certified JAVAProgramming)

●'Best Re-Engineering idea' award by AMEX, 'On The Spot' and 'Star performer of the year'award by AMEX

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