Customer Service Manager

GENA N. ABRON

Cell 248-***-**** acz5op@r.postjobfree.com

PROFESSIONAL SUMMARY

To secure a position within a well-established organization with a stable environment that will lead to a lasting relationship where I can grow, and learn while utilizing my managerial skills.

EDUCATION

Kaplan University – Medical Billing

Associate’s Degree – Business Administration

EMPLOYMENT EXPERIENCE

Payroll Clerk 02/16 to 12/16

RANDSTAD STAFFING/ RYDER LOGISTICS- Warren, MI

Daily data entry into the SCOS/TMW system.

Maintained payroll information by collecting, calculating and summarizing all timekeeping and route information

for drivers in 5 different locations.

Problem solved and resolved any payroll and or billing issues, while ensuring that goals are met in a timely matter.

Processing Specialist 08/15 to 12/15

RANDSTAD STAFFING/ CREDENTIAL CHECK CORPORATION - Troy, MI

Responsible for entering, processing, and completing various processing duties including criminal background checks on a county, state, and federal level, for different companies across the country.

Performed the background checks by using social security service alerts of persons applying for employment, mortgages, or educational loans.

Teller II 12/2013 to 05/2015

TCF BANK - Livonia MI

Responsible for opening checking and savings accounts and offering the best account for the customers’ needs.

Executed customer transactions, including deposits, and withdrawals.

Sold cashier’s checks, traveler’s checks and money orders.

Maintained friendly and professional customer interactions.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Department Manager 12/2004 to 10/2012

LOEHMANN'S - Farmington, MI

Responsible for all of the stores activities to include everything from opening the store to closing.

Managed day to day operations of my departments, including staffing, training, scheduling, floor presentation, maintenance and associate development.

Provided outstanding customer service and worked with the store manager and other managers to solve problems and make decisions which contributed to the success of the department and the store as a whole.

In charge of expense management kept track of petty cash and all supply spending.

Monitored, and executed payroll activities.

Received stock, Performed cashier duties.

Created and implemented a safety awareness plan, to create a safe environment for associates and customers.

SKILLS

Microsoft Office Proficient, 50 w.p.m., 10 key, payroll reporting administration and cash register operations

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