Customer Service Representative
Resume:
Kyle R. Stewart
*** ********** ***** **********, ** 71106 318-***-**** ***************@*****.***
Skills & Training
Repair and troubleshoot Microsoft Windows hardware/software.
VOIP management
Network management
Microsoft Word, Excel, Power Point
Creative analyst and researcher
Ability to judge and prioritize multiple tasks or projects
Knowledge regarding Apple hardware/software repair and troubleshooting. (ACMT)
Experience
IT Support (2016- 2017) – Gastrointestinal Specialist; Shreveport, LA
Network maintenance, hardware repair, VOIP systems, software troubleshooting for a hospital clinic with over 5 locations, frequent travel. Responsible for managing self and all troubleshooting ticket requests submitted by hospital. As the IT support person for the clinic, daily tasks include: hardware repair for failed computers, phones, and printers; software troubleshooting for everything at our locations; phone systems management, manually plugging ports on VOIP rack; Large projects included moving hospital clinics, ordering multiple PCs, IT research and training, setting up new hospital equipment for various projects.
Apple Certified Master Technician, ( 2014 – 2015) - SimplyMac; Shreveport, LA
Responsible for repair of all Apple products including hardware and software of computers, cell phones and iPads, assessing problems and creating clear and efficient solutions in a fast pace environment, count and maintain record of all inventory, provide customer service and troubleshoot problems over the phone and in person, maintain familiarity with current repair solutions for Microsoft Windows and Apple products
Store Manager/Technician (2011- 2014) - Cellphone Solutions, LLC; Bossier City, LA
Responsible for repairing cell phones, computers and tablets, creating and maintaining a positive work environment, training newly hired technicians, working directly with customers to provide quality customer service and training on their devices, developing social media websites for marketing purposes, initiate and finalize all transactions between customers, operate a computerized point of sale system, balancing register and deliver deposits to bank, ordering merchandise.
Customer Service Representative (2010-2011) - Bed Bath and Beyond; Shreveport, LA
Responsible for assisting customers with product selection and queries, operating and balancing cash registers, returning products to vendors, disposing of damaged merchandise, scanning and unpacking newly received merchandise.
Audio/Visual Volunteer, (2013 to Present) - Northpoint Community Church; Bossier City, LA
A/V- Responsible for operating the sound board and computer during Sunday morning and Wednesday evening worship service. This requires me to be able to fix issues quickly and efficiently without being a distraction.
Education
High School Diploma
Haughton High School 2008
Apple Certified Master Technician
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