Kenneth A Cikanovich

E-mail: acz5mv@r.postjobfree.com Cell phone: 443-***-**** Linkedin: https://www.linkedin.com/in/kcikanovich

Qualifications Skills and Accomplishments

Financial Licenses: Series 7 and Series 66

Certifications: PMP Certification (2017), Six Sigma Green belts (2008), Network+ (Expected June 2017)

Technical Skills: MS Office, Quicken, C++, Visual Basic, HTML, SQL, Python 3.2, QlikView, SalesForce

Languages: Mandarin Chinese (Basic), and Spanish (Basic)

Multi Cultural Experience: Lived in Asia for 3 years educated in an international school

Professional Experience

2030 AG Annapolis, MD

IT Implementation Consultant/ Project Manager January 2017- Present

Community forum designer

CRM system implementation

BitCoin Token investment project manager

Merrill Lynch Pierce, Fenner & Smith, Incorporated Annapolis, MD

Registered Client Relations Associate September 2013- December 2016

Brought on 15 new clients for the team with an average of $7MM in net new money per client.

Developed call-out projects for existing clients regarding technology product education and fraud monitoring.

Achieved a 15% increase in service enrollment over a three year period.

Trained and mentored new Client Associates in structured and continuing hands-on training.

Technology innovation projects and user interface testing for updates to global data systems.

Merrill Lynch Pierce, Fenner & Smith, Incorporated Hopewell, NJ

Wealth Management Business Support Manager May 2010- September 2013

Training manager for the Latin America facing Support Team.

Designed the third party access system, utilized by the entire company.

Provided escalation service for time sensitive support to Office Management and the top 120 producing Financial Advisor Teams across the country.

Conducted and led cross department interviews and meetings to ensure stakeholder buy-in of support levels.

Wealth Management Call Center Training and Research Manager: November 2006- May 2010

Managed training classes of 25-30 new hire representatives and existing employees

Coordinated an emergency notification project of 2500 clients affected by a VISA compromise.

Sole Subject Matter Expert responsible for Quicken Accounting Software assistance for all Merrill Lynch clients.

Assisted in the testing, design and piloting of the Merrill Lynch Client facing website

Supervised and monitored the call-center. Maintained service levels of 98% call adherence.

Banking Solutions Desk Representative April 2006- November 2006

On job training for both general and specialized services desk employees during the new hire training classes.

Performed and monitored training test calls for new hires in both for domestic and international call centers.

Maintained 100% satisfaction rating.

Call Center Representative October 2005- April 2006

Maintained a 100% call satisfaction ratings while handling 80-120 general client inquiries a day

Mentored new hire employees during training classes and assisted colleagues with product specific information.

Education

University of Hartford: 2005

-Bachelor of Science degree in Business Administration Major in Management Information Systems

Charitable Organizations: Jaycees (2013) - Executive VP of Management

Accomplishments: Marine Corps Marathon 2015 finisher, Spartan Race Trifecta finisher 2013, Eagle Scout.

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