acz5gi@r.postjobfree.com (***) *** - ****

Mitali Sharma 1

Mitali Sharma

Castledale Cres NE, 64 ● Calgary, AB T3J 1X4

587-***-****

acz5gi@r.postjobfree.com

PROFILE

§ 3+ years of experience in building relationships, cultivating partnerships and proactively contributing to a company’s success.

§ Experienced in the fields of requirements gathering, requirements analysis, functional and technical specifications, quality assurance, test case definition, test script development and user training.

§ Excellent written and verbal communication, interpersonal, and customer-service skills with a natural ability to build strong, trusting relationships with clients at all levels.

§ Highly reliable team player with expertise at excelling, prioritizing, completing multiple tasks simultaneously.

§ Superior troubleshooting, problem solving and conflict resolution attributes; exceptional focus and follow –through abilities with a record of increasing efficiency and productivity.

§ Strong ability to work under extreme work pressure, high work load and deadlines.

§ Strong working knowledge of Scrum framework and Waterfall methodology. WORK EXPERIENCE

User Experience Professionals Association (UXPA) April 2017 - Present Position: Team Member (Volunteer) - Marketing Communications Committee Responsibilities include:

• Creating brand guidelines for the user.

• Engaging all stakeholders in developing the marketing strategy for 2018 UXPA conference. Cuso International March 2017 - Present

Position: Social/Web Media Advisor (Volunteer)

Responsibilities include:

• Providing support for Cuso’s website and solving website related issues.

• Maintaining and monitoring social media channels and scheduling multiple daily posts.

• Developing website content using WordPress.

Freelancer December 2016 – Present

Position: User Experience Researcher/ Business Analyst Responsibilities include:

• Gathering and assessing customer needs, utilizing structured processes to establish business priorities.

• Conducting customer research through different mediums to better understand the end user needs.

• Developing digital marketing content for targeting very specific audience.

• Providing problem investigation, analysis and troubleshooting. acz5gi@r.postjobfree.com (587) 973 - 3028

Mitali Sharma 2

Indi Design March 2015 – December 2016

Position: Analyst / Designer

Responsibilities include:

• Conducted focus group sessions to determine customer’s needs and wants.

• Involved in product prototyping and validation.

• Facilitated user testing for product evaluation.

• Created visual design for product branding and presentations.

• Developed strategies and content to actively engage end users and provided support Merx Healthcare Communication June 2013 – March 2015 Position: Business Analyst / User Experience Researcher Responsibilities include:

• Interviewed business clients to analyze their business requirements and recommended technological improvements to their business processes and operational procedures.

• Understood, analyzed and documented the current bottlenecks in the business processes. Recommended changes in the business processes to remove the bottlenecks and improve efficiency.

• Served as a Quality Analyst for the team. Helped developed the Quality Management Plan and Quality Assurance documents.

• Diagnosed and solved technical/usability problems experienced by the user. Panacea Biotech Limited June 2012 – December 2012

Position: Co-Op Internship

Responsibilities include:

• Managed all customer related information and communication

• Communicated with customers on inventories/order confirmation/shipping etc.

• Provided customer service to maintain and growl all accounts by working directly with customers and rep groups.

Cadila Pharmaceuticals Limited April 2011 – July 2011 Position: Co-Op Internship

Responsibilities include:

• Responded to and managed incoming client requests via phone and email

• Contributed to the development and maintenance of standards, policies and procedures regarding customer service.

EDUCATION PROFILE

§ Bachelors of Technology July 2009 – May 2013

Banasthali University

§ Professional Education – User Experience 2017 – 2017 Interaction Design Foundation

acz5gi@r.postjobfree.com (587) 973 - 3028

Mitali Sharma 3

CORE COMPETENCIES

• Analysis and Requirements gathering • Relationship Building • Effective Questioning

• Interpersonal Conflict Resolution •Customer Satisfaction •Process Development

• Negotiating Skills • Scrum Framework • Process Improvement

• Customer Engagement • Windows (7/8/10) •Macintosh

•MS Office suite • CSS •HTML

•WordPress •JIRA/Confluence • Quality Centre

CERTIFICATIONS

• Foundation of User Experience: Logic and Content 2017 Lynda.com

• User Experience 2017

Lynda.com

References Available Upon Request

Contact this candidate