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Manager Customer Service

Location:
Faridabad, HR, India
Posted:
May 05, 2017

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Resume:

CURRICULUM VITAE

TUSHAR SINGH

****-981-***-****.

E-mail acz5fa@r.postjobfree.com

Facebook Account- tushar.jpihm

Permanent Address

Green vally,kotdwara, Uttrakhand,

Pin 246149 India, Cont 0091-1382223851.

Objective

To Achieve Professional excellence with combined experience. I wish to contribute vision leadership conceptual and technical skills to the organization ixia work for the sense of accomplishment in my endeavors.

Presently Working With

Currently working with QUEENS CAFÉ & CLUB as RESTAURENT MANAGER (GURGAON) June 2016 till present.

Job Profile

Handling sales & corporate meetings.

Marketing and promotions.

Finance & accounts.

Monthly P&L .

Monthly budget & forecast sale sheet.

Purchase & Vendor management.

F&B Production & service operation handling.

Event planning and organizing.

Costing, Stock & Inventory.

License and all legal issues.

F&B promotional activities & Themes.

Handling maintenance & security department.

Rate master sheet, SOP, check list.

Previous Job Experience

Currently working As a Restaurant Manager in Queens Café Gurgaon.

Worked THE SMASHING BREAD STUDIO (Banglore) as AGM from june 2015 till june 2016.

“THE LIQUORE WAREOUSE”, Kaviar hospitality Pvt. Ltd. Gurgaon. As Operations Manager, from 15th july 2014 till june 2015 .

Worked with “LEMP” Brewpub & Kitchen, Kaviar hospitality Pvt. Ltd. Gurgaon As a Operations supervisor and promoted as a manager from 2011-2014.

Worked with CROWN PLAZA HOTEL (IHG) As a F&B team member from 2010 till 2011.

Worked with SSP (IGI AIRPORT ) As a Customer service associate from 2009 till 2010.

Completed Six month industrial training from THE ASHOKA HOTEL (ITDC)New Delhi.

Education Qualification

PGDB in International business from SYSMBOISIS,Pune (2009-2013).

Graduation (Bachelor degree of Hotel Management.) from (UPTU) JPIHM In the year of 2005 till 2009.

Professional Qualification

Completed HACCP(hazard analysis and critical control point) training program successfully.

Completed successfully product knowledge of jameson Irish Whisky.

Completed successfully training of Jack Daniels whiskey.

Completed basic food hygiene training successfully.

Skills

Maintaining the Bar & restaurant standards in a highly professional manner.

Professional Training for Bartenders & Bar lady.

The ability to work independently and complete the assigned task in the timely manner.

A self starter and having the discipline to stick with a task until it is finished.

Appreciated for dependability and professionalism.

Having a good knowledge of mix logy & good command on staff.

Good leadership. Plan, prepare, and execute promotional or live events to ensure round the year traffic.

Assist production and service department in developing the menu.

Assign revenue targets, Ensure smooth operations.

Attend to customer queries and complaints.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

Setting up the Pre-Opening Restaurant operations and process for the restaurant.

Support and create an environment in the department where staffs are motivated, trained, developed to best of their abilities.

Supported and driven human resources as a strategic business partner.

Handling all aspects of Inventory management of liquor and store. Maintain standards of all level.

Other Details

Date of birth : 21th nov 1987.

Passport :Available

Gender : Male

Nationality : Indian.

Marital Status : Unmarried

Hobbies : Playing Cricket, Riding.

Languages Known : English, Hindi .

Job status : Currently Employed.

Date Yours Sincerely,

Place (TUSHAR SINGH)



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