Customer Service Sales

GIRIRAJ OJHA

***, ******** *******, *** ******** drive, Kamloops, BC, Canada, V2C6E4

+1-250-***-**** *************@*****.***

A BRIEF SYNOPSIS

Pursuing Post Baccalaureate Diploma specialising in Marketing, with overall experience of 6 years in Sales & Customer Service, Client Relationship Management, Business Development and Marketing. Fair understanding in increasing sales revenues, developing profitable and productive business relationships, co-ordinating with decision makers, building an extensive client base, and market development. Experienced in co-ordinating with internal/external customers; implementing procedures and service standards for business excellence. Been proactive and focused as a student and professional. Possess excellent organisational, relationship management & analytical skills.

ORGANISATIONAL SCAN

Jan 2013 – Jun 2016: Shubh Kadam (Footwear Retail Chain),

worked as Marketing Executive

Key Deliverables:

Identification of ways to increase sales of products and services.

Managing customer relations with clients.

Identification of traditional online social advertising and marketing opportunities.

Development and implementation of strategic marketing plans and tracked results.

Preparation of market analysis reports for each project.

Preparation of client satisfaction research report.

Respond to customer queries and guide them about products.

Creation of attractive displays and highlighting seasonal inventory.

Notable Attainments:

Expansion: Entered new marketing segment by promoting the product through social media.

Growth in prospects: Increase in the number of walk-ins by 30% after successful implementation of various marketing strategies.

Increase in Clients: Number of buyers were increased in comparison to the inquirers, after the research report.

Rise in revenues: Increase in the revenue by 16% year on.

Sept 2010 – Nov 2012: iCMG Pvt. Ltd. (Information Technology industry),

worked as Business Development Consultant

Key Deliverables:

Lead generation through various sources and Data Management.

Inside Sales/Cold Calling (International and Domestic client) through CRM.

Follow up with clients and maintain Customer relationship.

Working for Customer support through ZOHO software for reconciliation of the client issues.

Handle payment collection activities and managing them through automated software.

Generation & Presentation of a report for Sales, Customer Support and Payment Collection.

Coordinating with cross functional teams.

Notable Attainments:

Enhancement: Improvements in customer service and customer satisfaction scores.

New establishments & trainings: Built two new divisions for the services of Customer Support and Payment Collection as well as trained employees in the two areas. Created a new process

for efficient working and closure of queries within minimal time.

Goal Achievement: Achieved 100% sales goal in each project. Preparation & Presentation

of Daily Sales Reports & Annual Sales Reports. Able to keep up a high rate of cold calling potential customers. Prepared professional Sales presentations and demonstrations for client audiences. Built and maintained positive working relationships with key decision makers.

Area Development: Expansion of customer & sales area. Development of new territories and markets.

Technical Utilization: Efficiency in working through automated customer service software and other tools.

Payment Collection: 80% increase was obtained in Payment Collections as compared to previous results. Working with reduction in customer service operating and overhead costs.

Honors: Sales honors, awards and percentages over quota.

May 2009 – May 2010: Link Info Soft Pvt. Ltd. (Web app search engine industry),

worked as Business Development Officer

Key Deliverables:

Door to door Direct sales, Data collection, Research & Analysis.

Establish and maintain current client and potential client relationships.

Building product presentation report for customer reference.

Managing account services through quality checks and other follow-ups.

Identify and resolve client concerns.

Notable Attainments:

Sales Planning: Developed customised territory plans to visit clients for providing product knowledge. Selling products and maintaining DSR for the achieved sales.

Proposals and Quotation: Prepared effective proposals and negotiable quotations for customers.

Client Management: Maintained high level of customer & product knowledge.

Product Presentation and Sales: Delivered effective presentations to clients for purchase of the product, and achieved complete sales target.

Reporting to team: Successfully managed client accounts, and timely provided sales forecast updates to Senior Managers.

ACADEMIC CREDENTIALS

Post baccalaureate diploma in Marketing Present

Thompson Rivers University, Kamloops

Bachelor in Business Administration 2006 – 09 Jain College, Belgaum

TECHNICAL KNOWLEDGE

Academic knowledge of Sales & Service Management, Advertising management, Marketing Concepts, Financial Accounting, Marketing Research, Computers (C-Programming & MIS), Business Laws and Business Statistical Concepts.

Knowledgeable in MS Office, Publisher, Stats Program, Zoho CRM and customer support software & email application.

BEYOND CURRICULUM

The winner in the National Management fest Manosidhant.

Won the overall Champions Trophy in the Interclass Fest.

Participated & headed the Organizing Committee of various events.

Participation in the product launch activity at the Mahant Industries Pvt. Ltd.

Captain of the college cricket team and performed at district & state levels.

Member of the toastmaster club.

PROJECT ASSIGNMENTS

Organizational Study at big bazaar India Pvt. Ltd from Dec 15 to Jan 15, 2008.

Internship in Forbes Campbell, Belgaum.

Cambridge project in marketing for Future Group.

Marketing research on CAD for the Mumbai-based company.

Case study analysis on marketing and Human Resources.

SKILL SET

Customer service and assistance with effective negotiation and influencing skills.

Confident and authoritative speaker with strong presentation skills, efficient in written and oral communication with people at all levels.

Efficient in promotion, demonstration and sell of the products.

Resourceful and detail-oriented, performing effectively in self-directed environments, with multitasking abilities, quick and keen learner.

Comprising leadership quality to work & head a group.

Well versed in current trends and developments.

Contact this candidate