Support Active Directory

ACCOMPLISHED SENIOR SYSTEMS AND NETWORK ADMINISTRATOR

Senior Windows System Administrator with 15+ years’ experience. A dependable, proactive, client-oriented & driven leader with proficiency in Windows, Server, Network, and LAN\WAN Administration. Extensive experience with multiple technologies requiring a complex understanding of critical business systems and platforms. Highly successful in building relationships with upper-level management and staff, seizing control of critical system issues, and delivering on customer and client commitments. Possess unparalleled, extensive logistics, transportation and Insurance industry/sector experience.

CORE COMPETENCIES

Staff Training and Management • Excellent Communication and Interpersonal Skills • Ability to Manage Multiple projects

Analytical Thinking • Excellent Client Service • Continuous Education • Fostering Team Work • Stress Management

Interpersonal Awareness • Diagnostic Information Gathering • Technical Expertise • Self-Management Competencies

• Processes Definition & Improvement • Personal Credibility and Ethics

Detailed tracking and Management of Computer Assets

TECHNOLOGY EXPERIENCE AND KNOWLEDGE

Desktop, Server and application support • Active Directory • Windows and MAC hardware support •

iPhone Support and Management • Windows Server 2003 – 2012 • VMWare vSphere 6 • ITIL and ITSM training

MS Outlook and Lotus Notes Administration • SCCM 2007 R2 • SAP CRM, Finance and Salesforce Support

Avaya Site Administrator Support and Management • Desktop Imaging\Deployment • Brightstor Arcserve Data Backup and Recovery

Smartfilter 4.0 support and monitoring • SAP r/3, 6.0, 7.2 • AS400 • Remedy 3.5 and 4.0 • HP Service Desk • EDI Implementation

Wireless Routers / Access points • CITRIX Administration and Support • Hardware and Software Inventory • Smart Filter v4.0

Riverbed and Fortigate Support • Network Monitoring via Lansweeper and Intermap

PROFESSIONAL EXPERIENCE

Hewlett Packard Enterprise

A leading global technology services provider delivering out sourcing services and business solutions to clients around the world.

Alpharetta, Georgia

Technical Server Consultant February 2017 – present

Member of Mission Critical team providing Level I & II support and troubleshooting for HP Enterprise Services customers Server environment which includes hardware break fix support on all HPE ProLiant rack (DL), tower (ML) and BladeSystem solutions. Troubleshooting server hardware and diagnosing issues using HPE system tools like HP OneView, as well as on-system management tools used to prepare a ProLiant system for deployment like iLO, and Intelligent Provisioning

Provide basic HPE server support and product recommendations for all HPE Server platforms including Windows Server 2003 – 2012 R2, Red Hat, Linux and VMWare ESXi hosts.

Identify, manage, and lead escalations through level III and IV.

Proactively and reactively look for solutions to prevent complex problems from occurring across various customer platforms.

Customer Ownership and Escalation management as well as, apply company solutions or, when justified by business needs, create solutions to meet highly complex customer needs.

Ticket management, part ordering and onsite CE deployment using Salesforce

APL

Japan-based freight forwarding and transportation company

Atlanta, Georgia

Systems Engineer\LAN WAN Administrator Sept 2014 – Dec 2016

Tier1 and Tier2 support for large transportation and freight forwarding company. Support for all WAN\LAN connectivity including but not limited to: Desktop/laptop hardware support, iPhone support, Server Support and maintenance, Switching equipment, Wi-Fi infrastructure, cabling infrastructure, Audio Video infrastructure, and daily user support for all sites located in the GA, DC and NJ area. Resolution of issues to the customer’s satisfaction in accordance with established SLA and/or Tier 1 guidelines

Monitor, support and troubleshoot network and all LAN\WAN Activity using Lansweeper, Intemap, Wireshark and Angry IPScanner.

Support of network infrastructure including all routers, switches, fortigate devices, wireless access points and all related hardware.

Enter/update problem and service requests for all work performed using ServiceNow. (iSpace)

Maintain record of assets assigned to locations using LanSweeper and Active Directory.

Manage and support users and workstations network access using Active Directory Services

NYK LOGISTICS AND MEGA CARRIER

A global leader in logistics, freight, forwarding, and supply chain insight Nov 2004 -Aug - 2014

Secaucus, NJ/Atlanta, GA

IT Support Supervisor

Manage and Support NYK Secaucus, NJ office. Install and configure desktops, laptops, servers and multi-function printers\Scanners\fax machines. Identify and Resolve PC hardware and software problems and respond to users requests for technical support in NJ, East Canada and other NYK offices including Jacksonville, Houston, Boise, Cordova and Chicago.

Participate in annual budgeting process for computer related G&A budget items

Successfully maintained all server/PC, peripherals and software inventory in Remedy ARS database and HP Service Desk.

Manage and support users and workstations network access using Active Directory Services

Promoted to IT Support Supervisor in 2007 and transferred to Atlanta to oversee all IT aspects of the office

Server maintenance, patches and upgrades and tape backup for entire Atlanta office using BrightStore Arc Serve Backup

Lotus Notes Administrator for US, Mexico, Canada and Brazil offices using Domino Admin 6.5

CITIRX user administration and support in XenApp 6.5 environment using in house interface OSCAR.

Maintenance and support to local network firewall using SmartFilter v4.0

Upgraded file and mail servers from Windows Server 2003 to Windows Server 2008

ADDITIONAL RELEVANT EXPERIENCE

Help Desk Specialist, Essex Substance Abuse Treatment Center – Newark, NJ April 2003 – October - 2004

Provided Help Desk Support and problem resolution for non-profit medical institution for opioid dependent adults in Essex, Union and surrounding counties.

Under general direction, managed local roaming profiles, LAN performance and LAN security via Active Directory

Monitored the operation of the local area network via PC Anywhere and Terminal Services.

Maintained conformity plan for hardware which stayed within budget guidelines.

Tech Services Supervisor, Best Buy Retailers – Union, NJ September 2001 – October 2005

Scheduling, staff training, and overall department management

Walk-in customer support, training and problem resolution for MAC and Windows PCs

Handled financial transactions between customers

Computer Sales Specialist in Smyrna, Ga location. 11/12 - 11/13

Senior Helpdesk Analyst, Prudential – Newark, NJ October 1997 – November 2001

Tier 1 telephone and desktop support for PRD Alternative Dispute Resolution staff

Support for offices in both eastern and western regions.

Resolved or directed requests to appropriate technical area

Trained in QA testing both manual, automated, stress and regression testing

Education

Chubb Institute,

Jersey City, NJ

Networking Essentials and Data Communication

TRAINING AND AWARDS

VMware vSphere: Install, Configure, Manage [V.60]

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