Administrative Assistant Customer Service

Trudi Jones

Objective

To obtain a position to best utilize my skills, experience, and education to the benefit of the company.

Qualifications

Customer Service

Receptionist

Multi-line Phones

Computer literate

Data Entry

Filing

Scheduling

Able to Multitask

Accounts receivable

Accounts Payable

Purchasing

Collections

Bank Reconciliation

General Ledger

Bank Deposits

Payroll

Experience

Baymont Inn & Suites - Branford, CT - 1/12 to 12/13

Administrative Assistant

Customer / Guest Relations; Guest Reservations/Cancelations;

Weekly and Daily employee work schedule;

Accounts Receivable/Payable; Payroll;

Purchasing; Marketing.

Express Employment Professionals Assigned to Brescome Position 7/09 to 5/10

Brescome Barton Hired by Brescome 6/10 to 12/11

Administrative Assistant III

Marketing / Events scheduling;

Accounts Receivables and Payables;

Purchasing;

Commission payment and recordings;

Sales Reports; Data entry; Filing and

Private Psychiatrist Office in Woodbridge, CT 2008 to 4/09

Administrative Assistant (Part-time)

answering phone and message taking and checking e-mails and other general office duties

dictation, correcting documents for publication, updating and creating doctor’s daily schedule, making reservations and travel arrangements for conferences and other personal assistant duties

creating new patient accounts in both Medisoft and QuickBooks,

bank deposits, writing all checks for vendors and employees, entering monthly invoices, posting payments to patients and billings to insurance companies as well as patients, A/P, A/R

Psychiatrist Owned Hally’s Cleaning as well

Hally’s Cleaning Branford, CT

Bookkeeper (Part-time) 2007 to 2008

Entering time cards; job costing; entering data on Excel which coordinates with QuickBooks

Invoicing; payables; entering credits & debits in QuickBooks.

Lewtan Industries / Alden Manufacturing, Hartford, CT 9/06 to 11/08

Alden Manufacturing Hartford, CT 9/07 to 11/08

Lewtan Industries Hartford, CT 9/06 to 9/07

Owner of both companies transitioned position from Lewtan to Alden

Administrative Assistant / Secretary / Customer Service

Answering phones / customer inquiries - distributing to the correct department:

assisting the company owner with his schedule

A/R, A/P, payroll, purchasing, invoicing, collection of deposits and final payments,

scheduling sales reps, typing proposals, ordering materials for jobs, verification of contract prior to start of jobs.

Hamilton Connections 1/99 to 9/06

(Mr. Rooter Branford, CT) – Admin Assist / Accounts Payable Specialist 5/04 to 9/06

(Medical Associates) - Front Desk Coordinator – Part-Time 2/04 to 10/05

(ABA/ADT Security CT) – Admin Assist / Collections / Secretary (Hired by ADT 2001) 1/00 to 5/04

(PGR Remodeling) – Office Manager 3/02 to 7/03

(Miniachi Chiropractic) – Front Desk Reception 1/99 to 1/00

answering phone, distributing messages, mailing correspondence

Setting up Schedules for Installs / Service Calls / Sales Appointments, Proposal Creation

A/R, A/P, Collections, Purchasing, Payroll, Bank deposits, Commission reports, Royalties payments

set up patient appointments and did patient reminders for appointments, collected co-pays, in charge of physician’s schedules for the offices and surgical procedures;

processed payments from both patients and third party payers; verified insurance

up dated medical notes for lawyers and workers compensation offices.

CT Hospice, Branford, CT 1/97 to 1/99

Billing Specialist

Patient demographics

Insurance information; third party billing, home care billing, collection of co-pays and deductibles, follow up on non-paid claims or claims denied by insurance company

Referrals for home care services

Hospital of Saint Raphael New Haven, CT 1/88 to 3/99

Billing / Collection / Customer Service

Answered patient calls; Patient demographics, Pre-certification; Pre-admissions, Referrals

Billing; Collections

Insurance verification; and resolution of denied claims

Computer Qualifications

QuickBooks

Microsoft Office Suite: Excel, Works, and PowerPoint

Oracle; ADP

Education

University of New Haven West Haven, CT 1997-2000

Accounting

Eli Whitney Vocational Hamden, CT 1988-1989

Healthcare Accounts Receivable

Wilbur Cross High School New Haven, CT 1979-1984

Business

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