Customer Service Sales
Resume:
Steven E. Harrison
Franklin,Ohio
Employment History:
Prestige Delivery
Dayton, Ohio
Supervisor: Shawn Frye 937-***-****
Currently operating a route from Troy, Piqua, Versailles,
Bradford, Laura, West Milton
4/2013 to 8/2013
CVS/Pharmacy
W 18th St
Richmond, Indiana Mike Runkle Mgr. 765-***-****
Shift Supervisor
Supervise customer service, merchandising, stocking mdse.
Deposits and cash management verifications and cashier performance reports.
Sales of health related over- the –counter medications, therapeutic aids, vitamins etc.
Brief intro to payroll process.
Night closing procedures.
8/2012- 10/2012
Spring Hill Suites Marriott
Dayton,Ohio
Supervisor : Ron Day 937-***-****
Maintenance worker
Repaired toilets, faucets, microwaves, lamps, adjusted doors, replaced locks, touched up paint, cleaned and replaced security swipe devices, adjusted pool chemicals, replaced electrical outlets & lighting. General monitoring of air handlers, called out contracted services when necessary, checked fire alarms and notified agency for maintenance of system when necessary.
2/2012 to 7/2012
Stock Crew, Flooring & Appliance sales
Home Depot
5203 Bardes Rd.
Mason,Ohio 45040
Store Mgr. Johanna T. Hill
1/6/2012 to 2/2012
Sales - Client Consultant
AppStar Financial 858-***-****
Supervisor Anika Stephenson 858-***-****
Sales of credit card processing services.
06/94 to 10/2011
Dayton Correctional Institution
Dayton, Ohio
Corrections Officer:
Maintained a secure environment while supervising convicted felons. Prevent escape of these individuals. Respond to emergency situations. Enforce institutional rules, regulations, and polices.
As OJT (On the Job Training) Coach, trained new Officers.
December 1990
to
June 1994
Sutherland Lumber Co.
1819 Troy St.
Dayton, Ohio 45404
Sales Cabinet specialist / Night Management
Operated 20/20 computer aided design program with customers input in store.
Took measurements in their home to determine proper specs to fit their area (kitchen or bath).
Closed sale, ordered merchandise, provided for delivery if needed, followed up after sale to assure satisfaction.
Conducted night management retail sales and service. Counted down tills and secured store for closing.
12-90 to 10-92
Yard Manager
Managed outside lumber yard assuring quality customer service to retail customers.
Provided daily work schedule to subordinates (8-12 employees). Oversaw maintenance on out buildings, forklifts, and trucks.
Provided training to yard salesmen, and
Evaluated same periodically.
Secured buildings at close and responsible for loss prevention.
2012 CPR&AED certification.
American safety & Health Inst.
ODRC DCI 2007
Certificate: OJT Coaches application of training methods of new Corrections Officers on various specific posts within the institution,in the proper application of post orders, rules, regulations, as they relate to the everyday operations of the Institution.
Corrections training academy
2005
Instructional skills
Emphasis on building communication, presentation, and public speaking skills.
Security Threat Groups Advanced 2003
Emphasis on interviewing and interrogation, body language, detecting deception, and interrogation techniques.
Interview and Interrogation 2005
Interviewing and interrogating utilizing techniques to determine truthfulness and reliability, Interpreting non-verbal ques such as body language, gestures, and involuntary reactions.
Security Threat Groups 2002
Basic gang identification, reasons why Individuals join gangs, illegal activities that gangs derive their income from.
Specialized Mental Health health training 2000 geared towards those with special needs.
Certificate RIB Disciplinary Procedures 1995
Proper application of statutes, regulations, and court decisions governing the prison disciplinary process.
ODRC Corrections Training Academy 1994
Certificates Pre-Service Training
Employee conduct & responsibility
Interpersonal communications
Cultural sensitivity, Equal Employment Opportunity
Security, Custody & control
Use of Force, Firearms
Basic Unarmed Self -Defense
Report Writing
Transportation & Restraints
Legal Issues
Critical Incidents
Emergency medical response
United States Air Force WPAFB 1996
Occult Influences on Society
1999 Sinclair Community College
Course study Justice, Crime, & Ethics
This course provided education on the criminal justice system, discussing crimes within the community and the ethical application of law enforcement.
1987 Dale Carnegie Institute St. Louis, Mo.
Certificate: Human Relations, Effective speaking
1977 Kiser High School Graduate
Major Studies Electrical Construction, Math, Science
&English
Major Accomplishments:
(Documents available upon request).
(Home Depot) Operations Associate month of March
(State of Ohio, DCI) Awarded Corrections Officer of the Month June 2002
December 2005
May 2008 (Exemplary Operation of Segregation unit).
Attended Attorney General’s Law enforcement (2005& 2006)
“conference on crime” attended various seminars:
FBI’s “Safe streets” initiative, Cyber crime, Dog fighting,
Mortgage fraud prevention. Technology Expo in criminal investigations by Ohio Bureau of invest.
Recommendation by supervisor (2002)
ACTIVITIES:
Attended Attorney Generals Conference on Law Enforcement:
Courses on Gangs, Internet Crimes, Dog Fighting, Organized Crime, and many others.
Gave Presentation on Islamic cultural Differences
And identifiers of certain sects, (based on customary dress) in different regions or variations of beliefs.
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