Robin Alexander Residence: 916-***-****

**** *********** ***** ****: 916-***-****

Sacramento, California 94827 acz4zl@r.postjobfree.com

Career Objective

To obtain a position with a facility in which I can utilize my skills and education.

Skills & Abilities

Basic Office Skills Medical & Dental Billing Medical & Dental Terminology

Microsoft Office 2007 Claims Processing EOB Interpretation

Data Entry Insurance Verifications Patient Scheduling

Communication Techniques Abstracting Medical Records HIPPA Compliance

Filling CMS1500 Claim Forms Anatomy & Physiology

Bookkeeping UB04 Claim Forms Telephone Skills & Etiquette

Payment Policies CPT/ICD-9 Coding Typing & 10-Key

Customer Service HCPCS/CDT-2 Codes Collection Techniques

Experience

Expeditor - Compex Legal Services, Inc. Sacramento, CA 5/2016 to 7/2016

Primary responsibility was supporting Attorneys and Insurance companies with medical record retrieval and medical and insurance record summarizations as fast as possible. Daily phone calls to medical and insurance facilities requesting status of the requests and scheduling agents to pick up the records.

Medical Biller / Case Manage - MDSTAT Urgent Care, El Dorado Hills, CA 12/2014 to 8/2015

Responsibilities included: Billing appropriate Insurance companies, processed EOB's and following up for payments for services rendered, create spreadsheets to follow up on payments received and outstanding balance, routinely interact with patients to answer billing questions and manage each patient's account, maintained communication with the insurance companies and attorneys to help expedite the billing and payment process, following up with practitioners to make sure the correct codes have been applied in order to process claims properly to receive payments on time. Systems used: Office Ally, QuickBooks and VelociDoc.

Medical Billing and Coding Externship - Westshore Lien Management, Roseville, CA 9/2014 to 10/2014

Responsibilities included: use of various billing systems, private/corporate billing, data entry, processed appeals, indexing, processed EFT's fact finding internet searches, appeal and remittance processing, claim forms, claim inquiry, documenting sorting, collections, workers Compensation billing, Medical billing, electronic billing, processing EOB's create adjustment forms to write off amount balance, cash commitment changed to specific date, completing special projects. Systems used: CompuData, Rain Tree, and Office Ally.

Insurance Agent - USAA Colorado Springs, Colorado 4/1984 to 8/2013

Responsibilities include: Wrote and underwrote policies across, automobile, homeowners, renters and umbrella sectors, interfaced with clients to access needs and align appropriate insurance products, assisted clients with resolving billing and payment issues, built positive client relationships, through professional and courteous communication, applied extensive knowledge of industry policies and practices to deliver elite service, identified, isolated and resolve any business critical issues, collaborated across functions to drive cohesive, strategic business operation and routinely receive 100% on all customer surveys.

Education & Training

Carrington College California, Sacramento CA

Medical Billing and Coding Certificate Program

Sacramento State University, Sacramento, CA

Bachelors in Humanities

Personal Qualities

Accurate * Cooperative * Dependable * Flexible * Hardworking * Positive Attitude

References Available Upon Request

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