John G. Villanueva

**** ******** *****

Antioch, CA 94531

Home: 925-***-****

Cell: 925-***-****

E-Mail: acz4z2@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/jgvillanueva

Objective: Desktop/Network Technical Support

Qualifications:

Windows XP/7/8.x/10

Windows XP/7/8.x/10, Sharing Resources, User Management, File Manager, Working with NTFS, Printing Services, Server Manager, Cross Domain Management, System Policy, User Profiles, Security, Disaster Recovery, NetWare to NT Migrations, Installation, configuration, Backups, Un-interruptible Power Supplies.

Troubleshooting

Building, repairing, troubleshooting of PC’s and with installation/modification of Microsoft Windows and Apple OS X Operating Systems. (Desktop, laptop, and tablets)

Web Designing

Limited knowledge of HTML, hyper-linking and graphics.

Telecommunications

Color coding of wires for 66M150, 100AIX blocks, punch downs, cabling manufacture, LAN design and wiring, performance and capability characteristics for the most commonly used LAN/WAN wiring and connectors.

Operating System Software (Windows/MAC OS X)

Windows 9x-10, Windows Server 2003-13, commands, file manipulation, Sharing Resources, User Management, File Manager, Working with NTFS and FAT32, Printing Services, Remote Manager, System Policy, User Profiles, Security, Disaster Recovery, 9X-8 Migrations, Installation, Configuration, etc.

A+ and Network+ Certification

Extensive Hardware/Software troubleshooting and repair on desktop computers (AMD and Intel).

Experience:

2014 – 2017 John F. Kennedy University, Pleasant Hill, CA

System Analyst (2014 – 2017)

Responsible for desktop support in Microsoft Windows 7 Operating System with In-House application installs (limited support), Microsoft product installs and technical support (Office Professional), connectivity in LAN/WAN networks. Windows Active Directory Administration.

2004 - 2014 University Of Phoenix, Concord, Oakland, Livermore, San Jose, CA

PC Technology Specialist (2004-2005), Sr. PC Technology Specialist (2005-2014),

Responsible for desktop support in Microsoft Windows 2000/XP Operating System with In-House application installs (limited support), Microsoft product installs and technical support (Office Professional), connectivity in LAN/WAN networks. Migration from MS Windows 9X/2000 to XP, and connectivity in LAN/WAN networkings. Standardization of Microsoft XP Desktop software and applications.

2000 - 2004 University Of Phoenix, San Francisco, Novato, Stoneridge, Walnut Creek, CA

Campus System Administrator (2000-2004)

Creating standard desktop images for workstations for administration and student users. Responsible for desktop support in Win9x/2000 with all on-line applications with MS

Office 2000, and connectivity in LAN/WAN networkings.

1999 - 2000 CompUSA, Concord, CA

Receiving: Receiving cargo from various delivery trucks (UPS, RPS, Fed Ex, ETC

preparing various items and merchandise, with sku tags, for the merchandisers to put out onto the store shelves.

Education:

2004 - 2010 University Of Phoenix, CA

Business Management (Bachelors)

1999 - 2000 Computer Training Academy, San Jose, CA

Computer LAN Technician Specialist program; Diploma

1992 - 1997 San Francisco State University, San Francisco, CA

General Education (Two-Year Undergraduate)

1988 - 1992 Philip and Sala Burton High School, San Francisco, CA

General Education program; Diploma

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